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Reviews of Homewood Suites by Hilton Ronkonkoma

3 out of 5
Homewood Suites by Hilton Ronkonkoma
65 Union Avenue, Ronkonkoma, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 257 reviews" "
Rating 8 - Good. 45 out of 257 reviews" "
Rating 6 - Okay. 15 out of 257 reviews" "
Rating 4 - Poor. 6 out of 257 reviews" "
Rating 2 - Terrible. 9 out of 257 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like having to pay for parking.
Stayed 1 night in Apr 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so clean
Stayed 3 nights in Apr 2024
Response from Laurie Coffey - Front Office Manager on 14 Apr 2024
I'm happy to hear that you enjoyed your stay! I do hope we will see you again soon!

8/10 Good

Joya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Laurie Coffey - Front Office Manager on 11 Apr 2024
Thank you for the great review! We are looking forward to seeing you again soon!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Staff friendly and suite was spotlessly clean. Would highly recommend!
Stayed 1 night in Apr 2024
Response from Laurie Coffey - Front Office Manager on 14 Apr 2024
Thank you, Donna, for the great review. I am happy to hear that the staff was welcoming, and our facilities were to your liking! We do hope to see you again soon!

10/10 Excellent

Melissa

Everything was clean. Our suite had lots of space. We had an issue with our TVs and they sent someone right over. Would definitely stay there again.
Stayed 1 night in Mar 2024
Response from Laurie Coffey - Front Office Manager on 26 Mar 2024
Melissa, I'm happy to hear that you enjoyed your stay and that the staff was attentive to your needs. We do hope to see you again soon!

8/10 Good

Ewelina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. There were some mishaps when checking in- but the staff was very helpful and accommodating. Kids loved the pool and breakfast. Would definitely book again.
Stayed 1 night in Mar 2024
Response from Homewood Suites Ronkonkoma on 18 Apr 2024
Thank you for taking the time to leave us a review. We are so glad that you enjoyed your stay with us. We look forward to making your next stay even better!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
My kids enjoyed the pool we had s
Stayed 1 night in Mar 2024
Response from Homewood Suites Ronkonkoma on 18 Apr 2024
Thank you so much for the 5-star review! We're thrilled to hear that you had such a great experience with us. Hope to see you again soon!

10/10 Excellent

Patricia, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property would have been a five acrossed the board but the carpet in the halls was nasty. The quietest best stocked suite I’ve ever stayed in. So comfortable I wanted to Move in. Staff fabulous amenities great
Stayed 4 nights in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go-to!
Stayed 9 nights in Feb 2024
Response from Homewood Suites Ronkonkoma Team on 4 Apr 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you enjoyed your stay at Homewood Suites Ronkonkoma. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and clean rooms.
Stayed 1 night in Feb 2024
Response from Laurie/ Front Office Manager on 24 Feb 2024
Thank you for your wonderful review! We hope to see you again soon!

10/10 Excellent

Jodi

Stayed 1 night in Feb 2024
Response from Laurie Coffey - Front Office Manager on 26 Mar 2024
Jodi, thank you for your positive review! I am glad to hear that you enjoyed your stay and we do hope to see you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laurie Coffey - Front Office Manager on 5 Feb 2024
Thank you for staying with us and your wonderful review! I am glad that you enjoyed your stay and we are looking forward to welcoming you home again soon!

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport. Large rooms
Stayed 2 nights in Feb 2024
Response from Laurie Coffey - Front Office Manager on 5 Feb 2024
Thank you for staying with us and your wonderful review! I am glad that you enjoyed your stay and we are looking forward to welcoming you home again soon!

8/10 Good

Frances

Stayed 1 night in Jan 2024
Response from Laurie Coffey - Front Office Manager on 5 Feb 2024
Thank you for staying with us and your wonderful review! I am glad that you enjoyed your stay and we are looking forward to welcoming you home again soon!

2/10 Terrible

Joesph

Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Great place
Stayed 1 night in Jan 2024
Response from Laurie Coffey - Front Office Manager on 5 Feb 2024
Thank you for staying with us and your wonderful review! I am glad that you enjoyed your stay and we are looking forward to welcoming you home again soon!

10/10 Excellent

Gabriel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect! We reserved a room for my family and my in-laws. We loved how we each had a room to ourselves with out own bathroom! Everything felt clean which is a huge deal for me. The breakfast was a miss flavor wise but they have a lot of options. This is definitely where we will be staying when we are in the area.
Stayed 1 night in Jan 2024
Response from Laurie on 15 Jan 2024
Thank you for your wonderful review! We are so glad that you and your family had a wonderful stay and we are looking forward to welcoming you home again soon!

10/10 Excellent

Nicole C.

Travelled with family
Stayed 7 nights in Jan 2024
Response from Laurie on 8 Jan 2024
Thank you for the wonderful review! We are happy to hear that you enjoyed your stay, and we’re looking forward to welcoming you home again soon!

10/10 Excellent

Yma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Laurie on 8 Jan 2024
Thank you for the wonderful review! We are happy to hear that you enjoyed your stay, and we’re looking forward to welcoming you home again soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family of Four
Enjoyed our stay. Spacious rooms for our family of four. Came to visit family nearby. Beds were super comfy, spacious rooms, daily hot breakfast was perfect, friendly staff. Close to the LIRR (Ronkonkoma station) just a few blocks away-convenient to get to the city. Two teenagers, two TV's were a bonus.
Stayed 6 nights in Dec 2023
Response from Laurie on 7 Jan 2024
Thank you for your wonderful review. I am happy to hear that you enjoyed your stay and I we are looking forward to welcoming you home again in the future!

10/10 Excellent

Ilyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We stayed overnight. The hotel was modern and clean. The suite was large. Breakfast was tasty.
Stayed 1 night in Dec 2023
Response from Laurie on 8 Jan 2024
Thank you for the wonderful review! We are happy to hear that you enjoyed your stay, and we’re looking forward to welcoming you home again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Laurie Coffey - Front Office Manager on 26 Dec 2023
Thank you for choosing Homewood Suites Ronkonkoma as your home away from home. I am happy to hear that you enjoyed your stay and we are looking forward to seeing you again soon!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The complementary breakfast could use a little updating
Stayed 3 nights in Dec 2023
Response from Laurie Coffey - Front Office Manager on 26 Dec 2023
Thank you for choosing Homewood Suites Ronkonkoma as your home away from home. We will take your suggestions on our breakfast into consideration. I am happy to hear that you enjoyed your stay and we are looking forward to seeing you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the spacious room and cleanliness. The breakfast is great also!
Stayed 3 nights in Nov 2023
Response from Laurie Coffey - Front Office Manager on 26 Dec 2023
Thank you for choosing Homewood Suites Ronkonkoma as your home away from home. I am happy to hear that you enjoyed your stay and we are looking forward to seeing you again soon!

10/10 Excellent

Robin

Stayed 4 nights in Nov 2023
Response from Laurie Coffey - Front Office Manager on 26 Dec 2023
Thank you for choosing Homewood Suites Ronkonkoma as your home away from home. I am happy to hear that you enjoyed your stay and we are looking forward to seeing you again soon!

10/10 Excellent

Germayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023
Response from Laurie Coffey (Front Office Manager) on 21 Nov 2023
I am very happy that you enjoyed your stay at our hotel! We hope you will stay with us the next time you are in our area! Enjoy the holidays!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Laurie Coffey - Front Office Manager on 26 Dec 2023
Thank you for choosing Homewood Suites Ronkonkoma as your home away from home. I am happy to hear that you enjoyed your stay and we are looking forward to seeing you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Laurie Coffey (Front Office Manager) on 21 Nov 2023
Thank you for staying with us, I'm happy that you enjoyed your stay! We are looking forward to welcoming you home again soon!

8/10 Good

Darby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Laurie Coffey (Front Office Manager) on 21 Nov 2023
I'm happy to hear that you enjoyed your stay! We are looking forward to welcoming you home again soon!

8/10 Good

Eleni

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was very nice other than 2 issues: Unfortunately the room carpet was not vacuumed well and there were chip crumbs on the living room carpet. Also, the living room couch was extremely worn and needs to be replaced.
Stayed 1 night in Oct 2023
Response from Laurie Coffey - Front Office Manager on 4 Nov 2023
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying with us again.

8/10 Good

Sharon, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to Long Island RR and Stony Brook University using Uber w/o needing a car.
Stayed 1 night in Oct 2023
Response from Laurie Coffey - Front Office Manager on 1 Nov 2023
We are pleased that you enjoyed your stay at our hotel and we are looking forward to seeing you again in the future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laurie Coffey - Front Office Manager on 1 Nov 2023
I am happy to see that you enjoyed your stay and hope that you will stay with us again the next time you are in town!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Laurie Coffey - Front Office Manager on 1 Nov 2023
Thank you for the wonderful score! I'm happy to hear that you enjoyed your stay and we are looking forward to seeing you again in the future!

10/10 Excellent

Tracy

Travelled with family
Liked: Amenities
kids had a great time with the indoor pool
Stayed 1 night in Oct 2023
Response from Laurie Coffey (Front Office Manager) on 21 Nov 2023
I am happy to hear that you enjoyed your stay, and the kids had a great time! We hope to see you again in the future!

10/10 Excellent

Marie

Travelled with partner
Everything was good
Stayed 1 night in Oct 2023
Response from Laurie Coffey - Front Office Manager on 19 Oct 2023
Thank you for your wonderful review! I am happy that you enjoyed your stay and we are looking forward to welcoming you home again soon!

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay… clean and quiet. Loved the pool just missed a jacuzzi as most hotels of this category have.
Stayed 1 night in Sep 2023
Response from Laurie/ Front Office Manager on 8 Oct 2023
Thank for your positive review. I’m sorry that we don’t have the jacuzzi that you hoped for but I am happy that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Jervis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Laurie on 28 Sept 2023
Thank you for staying with us. We are happy to hear that you enjoyed your stay, and we are looking forward to seeing you in the future!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was lovely. Except for the heating/air conditioning unit that was either too hot or too cold and would not turn off. Was told by maintenance that they were planning on replacing units. Hopefully done by next summer when I come back. Thanks Homewood Suites for a great stay.
Stayed 8 nights in Sep 2023
Response from Laurie on 28 Sept 2023
Thank you for staying with us. I'm sorry to hear that your air conditioner was giving you trouble. We will certainly look into its repair. We are happy to hear that you enjoyed your stay otherwise, we are looking forward to seeing you in the future!

10/10 Excellent

Dan Charlie

Stayed 2 nights in Sep 2023
Response from Laurie on 20 Sept 2023
We are happy that you enjoyed your stay, and we are looking forward to seeing you again soon!

10/10 Excellent

June Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though Expedia says free parking, there was a $12 parking fee applied per night.
Stayed 1 night in Sep 2023
Response from Laurie on 12 Sept 2023
I'm happy that you enjoyed your stay and I'm sorry that you are upset about the parking fee. On the Expedia website, it does say that there is a 12 fee for parking.

10/10 Excellent

Janine, Morgan Hill

Stayed 3 nights in Sep 2023
Response from Laurie on 28 Sept 2023
Thank you for staying with us. We are happy to hear that you enjoyed your stay, and we are looking forward to seeing you in the future!

2/10 Terrible

Baljit

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience you can ever imagine staying at Hilton in Ronkonkoma. Worst Employees, bad behavior, don't know how to talk with the customers. Do not know how to handle customer service. Poor management. I have been Customers with Hilton and Marriott for the last 15 plus years and never seen the worst disrespectful service and employees don't know how to treat loyal customers. I will go highly and take care of this matter in Law/legal terms.
Stayed 1 night in Sep 2023

10/10 Excellent

neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2023
Response from Laurie on 12 Sept 2023
Thank you for your recent stay. We hope to see you again soon!

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family reunion retreat
the stay was very relaxing and we enjoyed the breakfest and the outdoor eating and cooking area along with the pool a overall enjoyable stay thank you very much
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Hotel was clean and very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities
This hotel is very nice- basically brand new. Very clean, nice staff, and a super great value. We will be back.
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've ever stayed on Long Island.
Stayed 8 nights in Jul 2023