I recently stayed at this hotel with my family and unfortunately, our experience was far from satisfactory. From the moment we arrived, the check-in process was extremely disappointing.
One of the major issues we encountered was the lack of privacy in the room. The design flaw of having an open toilet and a visible shower was not only uncomfortable but also highly inconvenient, especially for families.
In addition, the sound insulation within the hotel was inadequate. We could hear the loud flush sounds coming from the upper floor, which was not only disturbing but also disrupted our sleep.
The bed mattress was another disappointment. It was excessively stiff and hard, making it nearly impossible to get a good night's sleep.
Moreover, I must highlight the unprofessional and disrespectful behavior of the bell boy named Tarek. When we approached him with our concerns, he responded rudely, stating that if we were not satisfied, we should find another hotel. Such an attitude is completely unacceptable and tarnishes the reputation of the hotel.
Overall, based on my experience, I cannot recommend this hotel, especially for families. The open toilet and visible shower in the room, the loud flush sounds, uncomfortable mattress, and the unhelpful behavior of the staff, particularly Tarek, were major disappointments. I believe there are far better options available that prioritize guest comfort and satisfaction.