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Reviews of Raeli Hotel Lux

4 out of 5
Raeli Hotel Lux
Via Gaeta, 14, Central Station, Rome

Reviews

7.2

Good

Rating 10 - Excellent. 97 out of 654 reviews" "
Rating 8 - Good. 265 out of 654 reviews" "
Rating 6 - Okay. 191 out of 654 reviews" "
Rating 4 - Poor. 75 out of 654 reviews" "
Rating 2 - Terrible. 26 out of 654 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and nice place to stay
Stayed 4 nights in Apr 2024

8/10 Good

Rajiv

Travelled with partner
Liked: Cleanliness, staff & service
Clean and comfortable Hotel. Room was clean and quite big. No blankets on the bed - just a sheet. Quite a cold room. No decent shower, no shower curtain, water floods the bathroom. Not sure if it's 4 star, probably 2.5. Breakfast was ok, staff were a bit rude.
Stayed 2 nights in Feb 2024

2/10 Terrible

Samantha

Disliked: Staff & service, property conditions & facilities, room comfort
Never stay here
It was awful, shower fell apart twice. Keys were so heavy that no one knew how to close the doors and slammed them all night( tv did not work and staff were awful
Stayed 3 nights in Nov 2023

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay overall. The staff were friendly and professional. Shout out to Grace, one of the front desk staff who made our stay comfortable.
Stayed 3 nights in Sep 2023
Response from E. Marketing Dept. on 9 Oct 2023
Thank you for your review.

8/10 Good

Nathan

Stayed 1 night in Jul 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations, good room, good amenities.
Stayed 3 nights in Jul 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
For a quick 2 day trip to rome this was the perfect place for me! The room was small but for a solo traveler just needing a secure place to sleep this was great! On one occasion I arrived at around 5am after a night out of clubbing and I appreciated that the concierge checked to verify I was a guest of the hotel for security mesures! I would say I did feel a little uneasy about leaving my luggage in a closet accesible to all guests before my checkout and would have preferred the staff to handle that and make the room more secure to avoid other guests stealing things! Luckily that did not happen and everything went well !

8/10 Good

JOSE DONIZETE TORRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from E. Marketing Dept. on 21 Jun 2023
Dear Guest, thank you for your review. Your opinion is very important for us. We hope to welcome you again in the future.

6/10 Okay

Jake

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Cleaning staff woke us up every morning shouting and being extremely loud in the hall around 7-8 A.M. Room was extremely small, and the bed was quite uncomfortable.
Stayed 3 nights in Apr 2023
Response from E. Marketing Dept. on 17 May 2023
Dear Guest, thank you for your review. Your opinion is very important for us. We regret for the inconvenience occurred with our Staff. We work hard every day to offer a comfortable and pleasant stay to all our Guests but it seems that in this occasion we failed.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
French fries on the floor, hair and dirt. TV in room is laptop size, more decorative due to not working. Location great, still plenty other hotels in area. Staffs looked depressed or sad, couldn’t smile or be polite. Much worn out hotel that needs refurbishment.
Stayed 1 night in Apr 2023
Response from E. Marketing Dept. on 17 May 2023
Dear Guest, thank you for your review. Your opinion is very important for us. We regret that the stay at our Hotel did not meet your expectations. We are glad that you could take advantage of our central position.

8/10 Good

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel Close
Overall my stay was nice. The hotel is in a good location not that far from Central Station. There are plenty of places to eat nearby. The hotel itself is pretty clean and for the most part quiet, although I did hear cleaning staff at 7AM a few mornings. Also, I heard a school group late at night. I thought the breakfast was nice. I arrived early but they did not allow me to check in early, which was a pain. If their cleaning crew starts at 7AM and check out is at 11 AM I don't know why I wasn't allowed to check in early. Overall I would recommend.
Stayed 10 nights in Nov 2022
Response from E. Marketing Dept. on 6 Feb 2023
Dear Guest, thank you for your review. Your opinion is very important for us. We are glad that your stay at our Hotel met your expectations and that you appreciated our quiet position and cleanliness. We hope to welcome you again in the next future.

10/10 Excellent

Buruk Asrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice at all
Response from E. Marketing Dept. on 9 Dec 2022
Dear Guest, thank you for your review. Your opinion is very important for us and we hope to welcome you again in the future.

4/10 Poor

Jocelyn Mediana Palomares

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lift was always “out of service” which is too hard for a handicap like me . There was an A/C but it blows HOT air than cold. “Never again “ on this place.The room smells terrible!!!
Response from E. Marketing Dept. on 9 Dec 2022
Dear Guest, we thank you for leaving your review. We are sorry that your stay at our Hotel did not meet your expectations and we regret for the disservice with the elevator, however we would like to inform that our Hotel Lux is not set up to welcome guests with motor disabilities.

8/10 Good

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient for us and the staff was very helpful.
Stayed 3 nights in Oct 2022
Response from E. Marketing Dept. on 9 Dec 2022
Dear Guest, we thank you for your review. Your opinion is very important for us. We are glad that you enjoyed your stay at our Hotel and hope to welcome you again in the future.

8/10 Good

Y.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In a quiet street, 8 min from the train station and bus tours. Nearly many restaurants. Unfortunately, the mirror in between the twin beds was useless; a full mirror behind the door would have been a lot more practical and useful. The "closets" above each night table were high to reach the hangers, their bottom right at head level (I hurt my hands twice every time I lift my arms to pull the covers.
Stayed 2 nights in Oct 2022
Response from E. Marketing Dept. on 9 Dec 2022
Dear Guest, thank you for your review. Your opinion is very important for us. We took note of your comments and shared them with our internal team to improve our service even more.

2/10 Terrible

Connie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This hotel should be closed. Nothing works, everything is broken, espresso from a machine in Rome? Ridiculous.
Stayed 3 nights in Sep 2022
Response from E. Marketing Dept. on 4 Oct 2022
Dear Guest, we thank you for your review. We are sorry that the stay at our Raeli Hotel Lux did not meet your expectations. We hardly work every day to offer our guests a pleasant and comfortable stay and we take your feedback as a starting point to improve our service even more.

6/10 Okay

Brian, Estero

Travelled with family
Liked: Cleanliness, staff & service
convenient location to the train station. Reserved and paid for a superior room with queen bed and got an economy sized room with two twin beds, very small not what I paid for.
Stayed 1 night in Sep 2022
Response from E. Marketing Dept. on 4 Oct 2022
Dear Guest, we thank you for your review, but there must have been a misunderstanding as we can confirm that the room we assigned to you was room number 404 of the Hotel Lux which is actually a superior double room, as you booked.

8/10 Good

Geng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One person stay. Except the room size which is small, everything else seems quite good.
Stayed 2 nights in Sep 2022
Response from E. Marketing Dept. on 13 Sept 2022
Dear Guest, we thank you for your review. Your opinion is very important for us. We are glad that you enjoyed your stay at our Raeli Hotel Lux and hope to welcome you again in the next future.

2/10 Terrible

Alaa

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
This Hotel should not be 4 stars. Worth max 2 star
Do not expect to much! - Very poor loby - Small room, especialy shower room, - No coffee/te in the room or loby. Only avaiable during breakfast. - No laundry service, or Iron device in the room - Mini bar was broken. - There is no place to put shower/shampoo during shower. - Bad breakfast Spent very bad days att this Hotel. Hotel missing basic services should not worth 4 stars To be fair, here is some positive things - Reception staf, and it is open 24/7 - To many restaurant surround hotel. - 10 min to the train and metro station. In general you will pay for position not Hotel.
Stayed 4 nights in Jul 2022
Response from E. Marketing Dept. on 28 Jul 2022
Dear Guest, we thank you for your review. Your constructive feedback is very important for us. We are sorry that your stay at our Raeli Hotel Lux did not meet your expectations. We took note or your comments and shared them with our internal staff to improve our service even more. We are pleased that you appreciated the central location of our Hotel and our multilingual Staff always at Guests disposal.

2/10 Terrible

Thu Myint

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from E. Marketing Dept. on 5 Jul 2022
Dear Guest, thank you for your review. Your opinion is very important for us.

10/10 Excellent

a

Stayed 1 night in May 2022
Response from Elisabetta R. on 24 May 2022
Dear guest, we thank you for your review. Your opinion is very important for us. We are glad that you enjoyed your stay at our hotel. We hope to welcome you in the next future!

4/10 Poor

Mohammad

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019

2/10 Terrible

Unhappycustomer

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A 2 star hotel claiming to be a 4 star one. Worst breakfast ever, smallest room ever, dirtiest bed and worst customer service (except from the Reception). It’s just an example of a terrible 4 star expensive hotel. No resturant, no gym or any type of facilities. No lobby. No nothing. Just rooms poor breakfast room. No egg or any hot foods in the breakfast menu. Just cucumber, tomato, sweets, coffee machine, cornflakes, bread, honey and some other basic stuff. BE AWARE YOU ARE PAYING FOR A 2 STAR HOTEL.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Jillian

Liked: Staff & service
Disliked: Room comfort
The staff at the hotel were very helpful, and did their best with what was available. The rooms were very small and the bathroom was too. The shower cubicle was difficult to wash within because of the size. Breakfast was fairly good and inclusive of the price of stay. It’s location isn’t too far from the main attractions and walking distance of the rail and bus station which made it a good choice. The nearby restaurants were eas
Stayed 1 night in Oct 2019

8/10 Good

Keita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to crash for the night
The AC didn’t work and the bed was too big for the room. Otherwise Great stay. WiFi good, quiet, great location.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
They didn't have our room when we arrived and they sent us walking with all our bags to another hotel 10 minutes away. No explanation was given to us.
Stayed 1 night in Oct 2019

2/10 Terrible

Troy, New York, NY

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a 1 or 2 star hotel , not 4 as advertised. Our room was ridiculously small, the sheets smelled and were torn, the shower was gross and too small to shower in. The walls were very dirty and damaged. The fridge did not work. It was a nightmare. Think hard and long before you before your book this place, you have been warned. It is much worse than comparably priced hotels and air bnbs despite its claims and pictures. Very disappointed.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
The staff is very rude! they don' t even say good morning! or Good night! You walk by the front desk and they totally ignore you, you go to the breakfast room and they don't say good morning! They look like a group of robots ! And definitely the Reali Hotel Lux, is not a 4 STARS Hotel !!!!! Maximum a 2 stars. Good location and in calm and quiet street next to the Termini station, this is only the good side of this Hotel. Staff need a training, to treat better they guests ! Remember : we are the ones that pays your salaries!
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I like was the location. But terrible service, incredible the fact that they only have 4 hours of AC. Terrible property’s condition, not cleaning properly. I do not recommend this hotel.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
older hotel, still beautiful. Close walking distance to the terminal and shopping.
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El personal del check in podría ser mas amable, unicamente
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but everyone was friendly, the property was clean and had a perfect location, close to the train terminal.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room fairly small, bathroom a bit fusty. No English tv channel Location was ok Staff very helpful and friendly Room service, cleanliness was good Just a pity about the cramped space but suited us for 3 nights
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was good and the overall cleanliness and decor was very good. However, the staff, although polite couldn't seem to achieve anything I requsted
Stayed 3 nights in Sep 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Room was clean, bed was comfy but the showers were really small. It was really hot out and the air conditioning was not working. I asked the front desk to fix it and they ignored it and said it was working yet the room was above 90 degrees Fahrenheit. Other than that little thing, my stay was pleasant.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. 8 Minute walk to Roma Termini, Stores and Restaurants
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style was very unique. Only issue I had was the bed seemed a little hard.
Stayed 4 nights in Aug 2019

4/10 Poor

rodrigo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star Hotel ... Really????
It says that is a 4-star hotel
Stayed 1 night in Jul 2019

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very centrally located and in a walkable distance to many attractions.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, was courteous and friendly. Warm welcoming. It would have been helpful, if they had more clear instructions about street parking since we had a car rental.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable and functional hotel close to Roma Termini station. Attentive and helpful staff, who really try to make you feel welcome and get your bearings and excellent housekeeping team. Adequate rooms although air conditiining unit can be finickity and lock on bathroom was broken. Good continental breakfast with wide range of options. Would not be against staying here again.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay.
We wanted a place close to the train station, and it was only a few blocks away. The staff, especially Luigi, were very helpful to give us direction and information about where to go and how to get there. There was no place to put a second suitcase on and the were no hooks to hang anything.
Stayed 4 nights in May 2019