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Reviews of Best Western Rocky Mountain House Inn & Suites

2.5 out of 5
Best Western Rocky Mountain House Inn & Suites
4407 41st Avenue, Rocky Mountain House, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 317 out of 505 reviews" "
Rating 8 - Good. 155 out of 505 reviews" "
Rating 6 - Okay. 22 out of 505 reviews" "
Rating 4 - Poor. 6 out of 505 reviews" "
Rating 2 - Terrible. 5 out of 505 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in May 2024

10/10 Excellent

Nicci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice for the price and area.
Stayed 1 night in May 2024

10/10 Excellent

Loretta, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
We like coming here for a day or two ... its like a short holiday with the pool, hot tub and breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD PLACE TO CRASH
Stayed 1 night in May 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Typical beat western
Stayed 1 night in May 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the great service and peaceful quiet stay with BW
Stayed 3 nights in May 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, close to main highway.
Stayed 1 night in May 2024
Response from Cindy on 9 May 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 2 nights in Apr 2024
Response from Cindy on 9 May 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Riata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cindy on 9 May 2024
Thank you for staying with us, we look forward to seeing you again soon!

10/10 Excellent

Wilf, Rockyview County

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our go to spot when in Rocky Mountain house
Stayed 1 night in Apr 2024
Response from Cindy on 9 May 2024
Thank you for choosing us, we look forward to seeing you again!

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. Free breakfast, that was hot.
Stayed 1 night in Apr 2024
Response from Cindy on 9 May 2024
Thank you for your wonderful review of our hotel, we look forward to seeing you again!

6/10 Okay

Wanda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Cindy on 9 May 2024
I apologize for not meeting your expectations, hopefully we can provide a better experience on your next visit.

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 2 nights in Apr 2024
Response from Cindy on 9 May 2024
Thank you for your wonderful review, we look forward to seeing you again!

10/10 Excellent

Wilf, Rockyview County

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to a Jacuzzi suite and were surprised to find a nice two person tub in the living room rather than the usual bubble jets in the bathroom tub. Definitely worth the extra few dollars especially on a cold night. While we were there it was a very cold night and we had some problems with the big rigs running all night and Diesel fumes entering our room and we had to unplug the heating system which is kind of strange a strange system as you can not turn it off. The free breakfast is decent for a Canadian hotel and worth going to; all-in-all this is the place we would continue to stay at when in Rocky Mountain House
Stayed 1 night in Mar 2024

10/10 Excellent

Lacey, Ponoka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, great breakfast and good facilities!
Stayed 1 night in Feb 2024
Response from Cindy on 21 Feb 2024
Thank you for your wonderful review, we look forward to seeing you again soon!

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were extremely friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Cindy on 7 Feb 2024
Thank you for your wonderful review, we look forward to seeing you again soon!

6/10 Okay

Jessica

Stayed 1 night in Jan 2024
Response from Cindy on 29 Jan 2024
Thank you for staying with us, I apologize for not meeting your expectations.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cindy on 29 Jan 2024
Thank you for staying with us, we look forward to seeing you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. I love that you can cook a waffle for breakfast
Stayed 1 night in Dec 2023
Response from Cindy on 5 Jan 2024
Thank you for your wonderful feedback, we look forward to seeing you again soon!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, friendly staff
Stayed 1 night in Dec 2023
Response from Cindy on 13 Dec 2023
Thank you for staying with us, we look forward to seeing you again soon!

10/10 Excellent

Julia

Stayed 1 night in Dec 2023
Response from Cindy on 13 Dec 2023
Thank you for staying with us, we look forward to seeing you again soon!

10/10 Excellent

Anabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so nice and friendly and helpful! The breakfast was delicious too!
Stayed 1 night in Nov 2023
Response from Cindy on 4 Dec 2023
Thank you for your wonderful review, we hope to see you again soon!

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cindy on 22 Nov 2023
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property in the past and have always had a great experience. All of the staff have always been great so deal with.
Stayed 1 night in Nov 2023
Response from Cindy on 10 Nov 2023
Thank you for your wonderful review of our hotel and also for choosing us! We look forward to seeing you again soon!

8/10 Good

Petrus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cindy on 7 Nov 2023
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Lilliam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cindy on 7 Nov 2023
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cindy on 13 Oct 2023
Thank you for taking the time to submit a survey for our hotel and for the terrific score! We look forward to seeing you again soon!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & friendly staff.
Stayed 1 night in Oct 2023
Response from Cindy on 10 Oct 2023
Thank you for your review, we hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cindy on 10 Oct 2023
Thank you for your review, we hope to see again soon!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Jan was very friendly & helpful!
Stayed 1 night in Sep 2023
Response from Cindy on 10 Oct 2023
Thank you for your wonderful review, we hope to see you again soon!

10/10 Excellent

Taylor

Travelled with pets
Friendly staff, clean room, good breakfast.
Stayed 2 nights in Sep 2023
Response from Cindy on 29 Sept 2023
Thank you for your review, we look forward to seeing you again soon!

8/10 Good

Ryan-spur

Stayed 1 night in Sep 2023
Response from Cindy on 22 Sept 2023
Thank you for your review, we look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choice property.
Very nice property. Location is great. Service was professional and friendly. The room was clean and ammenities were plentiful.
Stayed 1 night in Sep 2023
Response from Cindy on 22 Sept 2023
Thank you for your wonderful review, we look forward to seeing you again!

10/10 Excellent

Monica

Stayed 1 night in Sep 2023
Response from Cindy on 10 Oct 2023
Thank you for your wonderful review, we hope to see you again soon!

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were so friendly and helpful. Our only issue was multiple problems with our key cards, which were addressed immediately.
Stayed 2 nights in Sep 2023
Response from Cindy on 22 Sept 2023
Thank you for your wonderful review. I apologize for the key card issues. We look forward to seeing you again!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel with friendly staff
Stayed 1 night in Sep 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Clean and Beds were comfortable. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

8/10 Good

Akash deep

.
Stayed 1 night in Sep 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

josee

Stayed 1 night in Sep 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly checkin, was given free upgrade, was wonderful considering i stayed here 12 yrs ago on my wedding night!
Stayed 1 night in Sep 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again, perhaps on your 13th Wedding Anniversary?

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, clean, spacious, jetted tub a plus
Stayed 1 night in Sep 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, quiet and staff was very helpful.
Stayed 1 night in Aug 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Kyaw Swa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Tamzen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. The breakfast was great with hot food choices. Staff were friendly. One of the newer properties in Rocky and was worth the extra money to stay for the night.
Stayed 1 night in Aug 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

MIke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk staff.
Stayed 1 night in Aug 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value with a pool for the kids and a nice breakfast.
Stayed 3 nights in Aug 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Jul 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean suite.
Stayed 1 night in Jul 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. We look forward to seeing you again!

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fancy place but clean and well kept. Had a bit of an issue at check-in as I was sent to the wrong room and the key cards didn’t work. All in all, a good place to stay.
Stayed 2 nights in Jul 2023
Response from Cindy on 8 Sept 2023
Thank you for your wonderful of our hotel. I apologize for the difficulty you experienced when checking in. We look forward to seeing you again!