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Reviews of The Horseshoe and Castle

4 out of 5
The Horseshoe and Castle
Main Road, Cooling, Rochester, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 56 reviews" "
Rating 8 - Good. 15 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old school pub with brand new rooms
We stayed here after a wedding at Cooling Castle Barn. A warm and friendly welcome both on arrival and on our return from the wedding. We had room 4, very recently built and in spotless condition. An excellent night and beautiful view over the fields. Breakfast was included and cooked to order. Super quality with a big mug of Yorkshire Tea :-)
Stayed 1 night in Oct 2023

10/10 Excellent

Benjamin, Romford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This rustic lovely pub, restaurant and hotel is perfectly located a walking distance from the Cooling Barn wedding venue. The hotel has check in/check out times to accommodate popular wedding times. As soon as we arrived, we were met by the friendly staff, it felt like we had arrived at a home away from home. Stuart checked us in, top bloke, and the bar/restaurant had great friendly staff, Sarah, Honey, and Hannah that really impressed. We stayed in the cottage for 3 nights, (minimum stay 2 nights for the cottage) located at the rear of the main building with its own entrance. Literally 20 steps from the restaurant and car park. The cottage is self contained with a bathroom/shower over bath and toilet, a second walk in shower room with toilet, kitchen (with fridge and microwave), lounge, private outdoor court yard, and the main bedroom with cupboard. Ample of room and very private facility. Just a few improvements needed here, needs hand wash in the main bathroom, the temperature control for the downstairs shower was very hot and couldn’t be cool. An electrical socket in the main bedroom was very loose when pulling a plug out. No air conditioning here but a large tower fan is provided. No WI-FI found in the cottage but excellent Wi-Fi in the main building. I tethered from my phone when in the cottage. Could definitely benefit from extending the Wi-Fi to the cottage. The food and drinks are reasonably priced and the restaurant and bar service is 5 stars.
Stayed 2 nights in Sep 2023

10/10 Excellent

Faye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
Wonderful stay in a comfortable village pub. Food & staff top notch
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
No great for business
Breakfast not served until 8.30 which is not good when you need to get to site early. No cleaning service during the stay, so unless you request it, your milk will slowly go off in your room and your coffee will never be replenished.
Stayed 3 nights in Mar 2023

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Sally

Stayed 4 nights in Nov 2022

10/10 Excellent

Brian

Stayed 1 night in Aug 2022

8/10 Good

Victoria, LONDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet countryside location, very friendly staff
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
A warm welcome from the staff. Clear information in a folder with out of hours contacts. Comfortable bed and a lovely on suit. The room was excellent and we had a great night sleep. It was ideally located for us to travel to a wedding at Cooling Castle. Excellent breakfast! I would highly recommend.
Stayed 1 night in Feb 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic all round, great room
Stayed 1 night in Dec 2021

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idea for attending the cooling castle
Very nice indeed. Rooms have just been renovated over lockdown. Breakfast was great too.
Stayed 1 night in Nov 2021

8/10 Good

sheridan, England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very comfy bed. Bal, the lady who cooked/served us breakfast was very friendly and helpful with information about Rochester as we were going there for a look round. Lovely full English breakfast.
Stayed 1 night in Oct 2021

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant service and food
Not fully staffed because of covid, but they gave us numbers to call in case we needed anything out of hours. Very clean and comfortable cottage. Only complaints are that the lock on the bedroom door is completely useless and the upstairs shower needed to be handheld the entire time because the bracket meant to hold it on the wall was faulty and couldn’t support the weight of the shower head. Thankfully, there was a second shower downstairs. Food from the restaurant is also fabulous.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Stayed 1 night in May 2021

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

SarahJ, Cardiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic B and B. The room was lovely with great bed. It was the best sleep I’ve had in a long while. The pub served the most amazing food. I’d definitely look to stay there again. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Sep 2020

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately one of the secondary glazing units was missing in our room so we had a draughty night and traffic noise.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It was a traditional pub with good rooms & good food
Stayed 1 night in Oct 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Comfortable
Lovely pub, the owner was very welcoming and attentive. The room itself was clean and comfortable with decent facilities like tea and coffee facilities in the room. Breakfast was really nice with some ingredients sourced from local farms. Only stayed for one night but would be nice to stay a bit longer and sample the local Kentish beers on offer at the pub and try more food on their menu.
Stayed 1 night in Sep 2019

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent service, lovely room, very helpful and provided a lovely takeaway bag as I had to leave before the set breakfast time. Very minor things in the room such as no hook on the back of the main door, plug socket by the bed would be nice, shelf in the bathroom to put toiletries on - but these are all very small and didn't detract from a top stay. Very quiet, great night's sleep, easy to find and lovely staff.
Stayed 1 night in Sep 2019

10/10 Excellent

Glynis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable and clean hotel. Staff very friendly. Great location for attending a wedding nearby. Twin room is not en-suite but has a private bathroom and is for your sole use. Robes provided. Good value and would recommend.
Stayed 1 night in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab location
Ideally located for Cooling Castle Barn, which we walked to in about 5/10mins. Very friendly service and lovely traditional pub. Comfortable room and an amazing breakfast. Overall really pleased with our stay.
Stayed 1 night in Aug 2019

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location fr Cooling Castle Barn
Ideal location for Cooling Castle Barn. Clean and adequate for our stay. Room was quite small but comfortable. Lovely breakfast!.Provided a torch for walk back :-)
Stayed 1 night in Jul 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly. Great place to stay for Cooling Castle Wedding venue.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Cooling Castle - walking distance. The rooms were very clean.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly full of old world charm nothing was too much trouble brilliant.
Stayed 1 night in Dec 2018

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Lovely clean and comfy room
Stayed 2 nights in Nov 2018

10/10 Excellent

Jo

The wedding in Cooling Castle
Nice clean room, perfect location, lovely staff, very nice breakfast.
Stayed 1 night in Aug 2018

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tricky place to get to, road access not the best, lovely pub, great food
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great for one night stay
Very handy location if you're attending an event at Cooling Castle Barn (walking distance) but would recommend for no more than 1 day. Room was a good size but blinds dusty and floor boards above very noisy (we were on the ground floor of the cottage). Breakfast choice and quality of food very good and staff lovely and helpful.
Stayed 1 night in Jul 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic English Country Inn
Classic English Village Inn, lovely countryside and very quiet. Rooms are comfortable and good size. Shower was a bit wonky but nothing too drastic. Food is average but tasty, bar has a good range of Ales which was pleasant to find.
Stayed 1 night in May 2018

6/10 Okay

shirley

Disliked: Room comfort
Disappointed room was a cupboard and not en-suite as booked Toilet and shower was down the hall with a key to unlock every time you needed to use it

8/10 Good

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for Christmas party.
Lovely pub. Friendly welcome. Clean room and comfortable beds. Log fire lit in the dining room in the morning ready for breakfast which was excellent and cooked to order
Stayed 1 night in Dec 2017

10/10 Excellent

David, Penrith, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking tour
I chose this hotel because it was on the doorstep of a number of things that I wanted to see during my walking tour; St James churchyard was the one where Pip's siblings were buried and where Magwich jumped out at Pip (from Dicken's Great Expectations), the marshland is a bird sanctuary, the old castle (a private residence owned by Jools Holland). The farmland is a mass of pear and strawberry fields. The hotel is the village pub and a meeting place for the local farmers. Staff are very friendly and helpful and the room was perfect.
Stayed 1 night in Oct 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was lovely, the breakfast was great, the staff were very friendly and knowledgable. A great couple of days and would definitely stay again if ever in the area.
Stayed 2 nights in Oct 2017

10/10 Excellent

michael , Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we were going to a wedding just down the road the staff went out of there way to look after us until we left for the wedding the room was clean and the bed very comfortable the full English breakfast was very well cooked and well presented the staff were very good as well we will stay here again
Stayed 1 night in Sep 2017

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Staff very friendly
Staff makes a huge difference. They are friendly and very courteous.
Stayed 1 night in Aug 2017