Granted that we arrived amid a storm, there was no parking space because of all utility trucks in the park lot. So, I just parked near the lobby. It was about passing midnight when we arrived, tired and just wanted to get to the room so we could just crashed. The front desk then asked if I received an email from them regarding about moving to another hotel. The answer was "No". The front desk staff then grabbed the phone disappeared, reappear, and then disappeared again. After awhile, the front desk person reappeared, apologized, and informed me that they had a leak on the 4th floor, and had the evacuate the whole floor. Then, she informed me that the room I requested with 2 queen beds wasn't available, there was only 1 room left with a king bed. The keys were handed to us and we proceeded to the 5th floor. We tried to open the room with the provided keys without success and then we were shock when someone from the inside opened the door and asked us if we needed help. Thank goodness that the person in the room was not angry and was not hostile. We apologized and told her happened and quickly left. We went downstairs and the front desk person said she didn't even know that room was occupied. Now, she gave us the keys the 4th floor that she said earlier that the whole floor was evacuated due to some leak. We were tired and didn't feel like giving sh*t to people. The whole thing was very unprofessional. I did wonder if we weren't wanted there.