Lobby
Check availability

Reviews of Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarter

5 out of 5
Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarter
Arm Aldamri Street, Lot No. C-8, Riyadh

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 5 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

9.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Mohamed, Jeddah

Liked: Cleanliness, property conditions & facilities
It’s a convenient comfortable room !
Stayed 2 nights in Dec 2023
Response from Front Office Team on 10 Dec 2023
Dear Mr. Mohamed, Thank you for choosing Radisson Blu DQ as your destination, and for taking time to write such a kind review, we are so glad and thrilled to hear that you enjoyed your accommodations as well as the coziness of our beautiful rooms. At our hotel, we aim and strive only to provide a unique, memorable stay to all our guests. we look forward to welcome you back to our hotel in the future. Sincerely,Front Office Team.

6/10 Okay

ali

Business traveller
Liked: Cleanliness
Customer Service Needs Upgrading
During my check in at 4pm I had to wait for over 30 minutes as they didn't have a room available, then I waited further 15 minutes as they "apparently" needed to upgrade my room. No one communicated this to me, and the staff at the front desk were not interested in customer service or satisfaction! In addition, there is no taxis which come to the hotel, so the only choice is Uber.
Stayed 4 nights in May 2023
Response from Front Office Team on 1 Jun 2023
Dear ali Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel & Residence, Riyadh Diplomatic QuartersWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Sohar, I look forward to welcoming you back.Sincerely, Front Office Team Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters

10/10 Excellent

Marwan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Faisal

Business traveller
Disliked: Cleanliness, room comfort
Below Average, Not Clean, Not Recommended
Overall the place was below average: - the toothpaste I have received inside the box was used before! - The Air Conditions keep turning off in the night, I had to open it each time because its seems there is an issue in the switch. - The coffee meachine was not working. - The gym was the worst ever, no Water bottle inside, the dreasing room was dirty and not organized, the lockers not working, and I have found towels in the floor!! Not recommended place for a stay. The only good thing about the place is that you will have a microwave in your room, which is helpful if you are traveling.
Stayed 1 night in Nov 2021
Response from Front Office Team on 14 Dec 2021
Dear Mr. Faisal . Thank you very much for your review of your recent stay at Radisson Blu DQ hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry to know that your recent experience with us was not as expected, we would like nothing better but to consider us for another visit in the future, so can have a chance to turn your experience around. It would be such a pleasure personally to welcome you back to our hotel. Sincerely, Front Office Team,

10/10 Excellent

Elnazir

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from Front Office Tea on 14 Dec 2021
Dear Guest, Thank you for choosing Radisson Blu DQ as your destination, and for taking time to write a review, we are so glad and thrilled to hear that you enjoyed your accommodations as well as the coziness of our beautiful rooms. At our hotel, we aim and strive only to provide a unique, memorable stay to all of our guests., we definitely look forward to welcome you back to our hotel in the future. Sincerely, Front Office Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
The service is impeccable! The staff is beyond helpful and caring — love this place!
Stayed 3 nights in Mar 2021
Response from Front Office Team on 29 Mar 2021
Dear Guest, THANK YOU for choosing Radisson Blu DQ as your destination, and for taking time to write such a kind review, we are so glad and thrilled to hear that you enjoyed your accommodations as well as the coziness of our beautiful rooms. At our Hotel, we aim and strive only to provide a unique, memorable stay to all of our guests. , we definitely look forward to welcome you back to our hotel in the future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
The service is the best - from the front desk staff to the housekeeping and restaurant — everyone is kind. The property is clean and quiet and being in the DQ is perfect with access to a small Tamimi and several restaurants and a spa! Can’t go wrong here — and you can cook in the room! Perfect!
Stayed 3 nights in Dec 2020
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters , I look forward to welcoming you back. Sincerely, Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters

8/10 Good

AMMAR AHMED

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters , I look forward to welcoming you back. Sincerely,

8/10 Good

Abir

Stayed 1 night in Jun 2020
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters, I look forward to welcoming you back. Sincerely, Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters

6/10 Okay

Fadi

Stayed 1 night in Aug 2020
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters , I look forward to welcoming you back. Sincerely,

2/10 Terrible

Francois

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Very unpleasant for a very high price
I rarely write reviews. My stay has to be exceptional or very poor. This time my experience was very poor. In January, the nights can be really cold in Riyadh. As I found that my room was too cold, I requested the staff to bring a mobile heater in my room (central heating does not exist in the Gulf). After several hours and several delaying tactics (e.g. sending a technician in room to set the A.C. or telling me that they are looking for a room with a heater), I finally understood that they do not have mobile heaters. The following nights they brought an extra blanket but it was too late I had gotten sick already. I never managed to speak with a Manager despite my complaints and requests. Very very frustrating, specially considering the price I paid: ± 400USD/night ... Another point : the room was not yet cleaned at 17:30. Not what you expect from a Radisson Blu. Avoid until they properly train and manage their staff.
Stayed 4 nights in Jan 2020
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters, I look forward to welcoming you back. Sincerely, Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters

6/10 Okay

H

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
I like the modern decoration , presence of balacony I didn’t like that the terrace not frunshied despite the pic in the website which was misleading even the space of the terrace is very narrow wish it was bigger to sit outside and enjoy the weather
Stayed 5 nights in Dec 2019
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters, I look forward to welcoming you back. Sincerely, Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Long queue at check in. Only one person on counter. And at check out receptionist tried to charge me again even though I had pre paid on Expedia
Stayed 1 night in Dec 2019
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters, I look forward to welcoming you back. Sincerely, Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters

10/10 Excellent

Msfr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2019
Response from Turki on 18 Jan 2021
Dear Guest Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarters , I look forward to welcoming you back. Sincerely,