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Reviews of JW Marriott Hotel Riyadh

JW Marriott Hotel Riyadh
7647 King Fahad Road, Riyadh

Reviews

8.0

Very good

Rating 10 - Excellent. 77 out of 179 reviews" "
Rating 8 - Good. 59 out of 179 reviews" "
Rating 6 - Okay. 15 out of 179 reviews" "
Rating 4 - Poor. 14 out of 179 reviews" "
Rating 2 - Terrible. 14 out of 179 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samir

Stayed 1 night in Feb 2024

8/10 Good

Mark, Oxford

Business traveller
Liked: Cleanliness, property conditions & facilities
Need better transport options
Stayed 3 nights in Mar 2023

4/10 Poor

Nasser

Stayed 4 nights in Feb 2023

10/10 Excellent

Musaed

Stayed 3 nights in Aug 2022

8/10 Good

Ali

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was very nice and helpful, hotel room was nice. Unfortunately the time I went they are undergoing construction so I didn’t get to enjoy the full experience of the hotel.
Stayed 2 nights in Jan 2022
Response from Burj Rafal Riyadh, A Marriott International Hotel on 1 Feb 2022
Dear Ali, Thank you very much for your review. We are glad to hear that you found our associates nice and helpful. We look forward to welcoming you back soon. Regards

10/10 Excellent

khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Saudi Staff and extremely polite. well done.
Stayed 4 nights in Dec 2021
Response from Burj Rafal Riyadh, A Marriott International Hotel on 5 Jan 2022
Thank you for your review, we look forward to welcoming you soon.

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Burj Rafal Riyadh, a Marriott International Hotel, on 6 Dec 2021
Dear Jamal, Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

faisal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Juan Samso on 20 Oct 2021
Thank you for sharing your feedback with us. We look forward to welcoming you back soon.

10/10 Excellent

Amer

Liked: Cleanliness, property conditions & facilities, room comfort
خدمة الغرف كانت فقط سيئة ولا يتجاوبون ولا يردون واذا ردوا كل معلوماتهم غير صحيحه
Stayed 1 night in Sep 2021
Response from Juan Samso on 20 Oct 2021
نشكرك على ملاحظاتك. لقد تمت مشاركة ملاحظتك مع رؤساء الأقسام المختصة وسنبذل قصارى جهدنا لحل هذه المشكلة. ونتطلع إلى استقبالك والترحيب بك مجدداً قريباً.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Juan Samso on 20 Oct 2021
Thank you for sharing your feedback with us. We look forward to welcoming you back soon.

10/10 Excellent

Amgad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Juan Samso on 20 Oct 2021
Thank you for sharing your feedback with us. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I don’t enjoy
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Jul 2021
Response from Ghezlan on 7 Dec 2023
Dear Guest,I would like to take this opportunity to thank you for choosing JW Marriott Riyadh for your recent stay and for taking your time to post a review here. As your comfort and well-being are always our highest priorities, we appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely, General Manager Khaled Al Jamal

4/10 Poor

Ridha

Disliked: Property conditions & facilities, room comfort
Inconvenience
Hotel should not be open for business during remodeling
Stayed 2 nights in Jun 2021

10/10 Excellent

Hussam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

4/10 Poor

Firas

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
One-Night Business Trip Disappointment
I had high-expectations for my one-night stay at the hotel. but my overall experience was a disappointment. To list a few unpleasant surprises: - No one helped me with my bags (or attempted to) upon arrival or check-in. - mini bar was empty, no snacks or fruits in the room. called the room service and reception multiple times and they promised to fill the mini bar up...it took 4 hours. They sent me a complimentary basket of fruit and desert as an apology (that was nice but it came at 1 am in the morning!) Overall, it was overpriced with below average service and experience.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This is a good hotel that used to be run by Kempinski. I’ve stayed here more than 5 times. Now after being run by Marriot, the experience changed in a negative manner.
Stayed 1 night in Mar 2021

8/10 Good

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O ahead
Amazing place with good view
Stayed 1 night in Jun 2020

10/10 Excellent

Suliman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Everything was wonderful
Stayed 3 nights in Mar 2020

4/10 Poor

Abdulaziz

Stayed 2 nights in Feb 2020

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quite.
Stayed 2 nights in Jan 2020

10/10 Excellent

FAB

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best check in in RYD so far! Fast, took less than 4 min Upgraded Cheerful professional staff No hassle
Stayed 1 night in Feb 2020

8/10 Good

Nurah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable and the staff was welcoming and courteous.
Stayed 1 night in Jan 2020

6/10 Okay

Yazeed

Disliked: Staff & service
The balance was not work. The Marriage package was disappointed whether when it comes to the kinds of juices or the sauces which were solid. Also, the heart cake was not delicious.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room. Breakfast is ok but expensive
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Not recommended
Stayed 1 night in Jan 2020

8/10 Good

Moe, Dubai

Liked: Cleanliness, amenities, property conditions & facilities
Good and clean. Staff need to be more proactive and with higher level of hospitality.
Stayed 1 night in Jan 2020

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary cake!
Amazing view and quite room. They surprise me with a complimentary cake! Good and express services!
Stayed 1 night in Dec 2019

6/10 Okay

Mohammed

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Non branded vs Branded
I am used to this hotel but this time it was not up to my expectations. The Executive lounge service and menu was quite disappointing. The only good thing was the staff at Reception desk. The hotel needs a brand management as it was in the past.
Stayed 2 nights in Dec 2019

8/10 Good

K

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good but the room was so small not reflecting the price nor the picture on the site
Stayed 1 night in Dec 2019

6/10 Okay

ALI

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Mahmoud

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Nov 2019
Response from Burj Rafal Hotel on 1 Dec 2019
Dear Valued Guest , Thank you for taking the time to rate us. We hope to welcome you back soon. Sincerely, Saeed Alaseeri - Hotel Manager at Burj Rafal Hotel

2/10 Terrible

Ahmad

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Bathroom flooded (leaking shattaf and shower not draining), marble plinth on which the sink is located had sharp edges. Check-in very slow and check-out staff slow and unhelpful (no real understanding of customer service). Very surprised that the hotel is part of the Kempinski group.
Stayed 1 night in Nov 2019
Response from Burj Rafal Hotel on 1 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our deepest apologies. We will ensure that those mishaps will not occur again. We look forward to welcoming you back soon to an unparalleled experience Sincerely, Saeed Alaseeri - Hotel Manager at Burj Rafal Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Burj Rafal Hotel on 1 Dec 2019
Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back soon. Sincerely, Saeed Alaseeri - Hotel Manager at Burj Rafal Hotel

4/10 Poor

Zen, San Francisco

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel building is nice, lobby is okay but the rooms are small and terrible, with walls at many awkward angles. Not enough space in the room to walk and you keep bumping into the desk or the chair. Hot water didn’t work in my room on one of the three days. The bathroom design is poor. They seem to have plonked a bathtub in what was probably the only space to stand in the bathroom. So access to basin is hard and you need to squeeze into the spaces. Opening shower door is hard. Shower area got flooded every day due to poor drainage. Amenities (bath gel/shower cap etc.) were not replenished daily and I had to call housekeeping. And for vegetarians, please note that the restaurant has only one veg dish. Hotel kept changing the car pickup from hotel front to the basement almost on an hourly basis, confusing residents and car/Uber drivers. Not recommended for what they charge.
Stayed 3 nights in Oct 2019
Response from Burj Rafal Hotel on 1 Dec 2019
Dear Zen, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments about the space and the issues you have faced with our facilities and I will ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Saeed Alaseeri - Hotel Manager at Burj Rafal Hotel

8/10 Good

Al, Bahrain/USA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place , clean , and neat. Prices are much higher than average of 5 stars hotel .. some issues with quick responses from staff .
Stayed 3 nights in Oct 2019
Response from Burj Rafal Hotel on 24 Oct 2019
Dear ِAl Thank you for taking the time to share your experience. It is a great pleasure to learn that you spent a wonderful time. We seriously take the customers’ comments into account and I will convey yours to our teams. We are delighted to see that you enjoyed the property and the facilities that the hotel has to offer. Sincerely, Ehtisham Waris - General Manager at Burj Rafal Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Burj Rafal Hotel on 15 Sept 2019
Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back soon. Sincerely, Ehtisham Waris - General Manager at Burj Rafal Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Overall, it was a very nice venue for a one-day staycation. The spa was accommodating to a last-minute booking, meals (room service) very nice and prompt and the staff perfectly professional. There were some minor issues with some requests, perhaps due to language barrier, but they were solved adequately. The bathroom was wonderful and spa-like, but the room itself was a little plain for the caliber of hotel. Burj Rafal Hotel was marginally nicer when it was branded Kempinski; unfortunately some of the amenities Kempinski is known for (such as the cloud-like bedding) seem to have gone away with the name.
Stayed 1 night in Aug 2019
Response from Burj Rafal Hotel on 4 Sept 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I am happy to learn that you have enjoyed the spa and the room service. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon. Sincerely, Ehtisham Waris - General Manager at Burj Rafal Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice at this hotel, I liked the bathtub even more which made me lazy to see the city, this shower was a bit dark would find better designing but its okay, the housekeeping didn’t add soap which isn’t usual for 5 stars hotel but everything else was nice, free valet parking is very helpful because I’m always lazy to park.
Stayed 2 nights in Jul 2019
Response from Burj Rafal Hotel on 26 Aug 2019
Dear Valued Gust, Thank you for taking the time to share your experience with us. I am happy to learn that you have enjoyed the hotel's facilities and we apologize for the missing items which will not happen again. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon. Sincerely, Ehtisham Waris - General Manager at Burj Rafal Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I did not like that it took long time to check in, but they called me later and apologized for what happened, thats good thing to do
Stayed 1 night in Jul 2019
Response from Burj Rafal Hotel on 17 Jul 2019
Dear Valued Guest, Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon. Sincerely, Ehtisham Waris - General

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels in Riyadh, they refused to check me in due to some documents that I don’t have it and im already paid for the room!!! Still am waiting to refund my fees and points.
Stayed 1 night in Jun 2019
Response from Burj Rafal Hotel on 17 Jul 2019
Dear Valued Gust, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments about ….. and I will ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Ehtisham Waris - General Manager at Burj Rafal Hotel

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
The view is good The seats not clean The told me that the room with breakfast then when I finished the said the breakfast not included and u should pay
Stayed 1 night in May 2019
Response from Burj Rafal Hotel on 17 Jul 2019
Dear Valued Guest, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments about ….. and I will ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Ehtisham Waris - General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best place in town
Stayed 1 night in May 2019

10/10 Excellent

Martin, Marlborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth staying here
Very nice hotel as you would expect. The only issue was a slightly dodgy wifi connection in the room which meant FaceTime calls were slightly stilted. But otherwise a lovely hotel with great food.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019