Hotels in Riverside, Newport News

"The place was great just really poor train staff for the place , there were a few employees that knew what they were doing and you can tell they had experience, you don’t have to be an expert but manners and professional go a long way, we were lucky we hand great interactions with some more experienced staff to give this place a chance again"

"My room looked out dated compared to my sister room which was updated. I don’t understand why it’s like that. They say dogs are welcome but call u if ur dog barking. No microwave in the room . And has to pay for parking per day . Hotel was very high price not worth it to me ."

"Staff were excellent. A few minor issues (iron leaking, phone not working in room, lock not working properly). The room was “clean”. The carpets could use a shampoo along with the couch which had multiple stains and spots. Overall it was comfortable enough. "

"Extremely friendly and helpful staff. Rooms definitely need a facelift. Very musty old carpet, my bedroom door was falling off the hinges, tons of patchwork/damage to walls/doors, old furniture. Even just changing furniture and slapping some cheap flooring down would be a huge help. It’s in a safe area, and not a bad place to stop and rest for a night or two, but if you’re looking for something updated this is not for you. I didn’t mind it, I only needed to sleep two nights here for work, and I’m not much of a hotel snob. But I would say for the price, I expected a little more. "

"Room was clean "

"I stayed here exactly 2 years ago for about the same amount of time(5 days/4 nights) and back then it was 5 stars. This stay was definitely not up to par. The breakfast was ok, when it was even out there!!! Most of the time, there was none of the food that my son and i normally get, either they need to better regulate how much people take, or restock all of the food better!!!"

"Excellent "

"This hotel has gone down hill. It is extremely dirty and understaffed. We had this booked again for a stay in a few months and we will be cancelling. I let management know how disappointed we were and they did say new management had taken over and they were working on the issues but we aren’t will to take the risk of staying there again "

"Slept like a baby it’s clean, excellent service. Would stay there again"