Richmond Lock

The room, although small, was still perfectly functional. The only small observation was that the shower cubicle was quite claustrophobic. The staff were very helpful and overall we had a lovely stay there and would stay again.

Negatives - room was advertised as on Ground Floor but was actually down stairs in the basement area where the view out of the window was a brick wall a few feet away. - bathroom was not very clean. The bath itself had a jacuzzi function but each of the water jet ports had 'run stains' around them and generally looked a bit grotty. There were also signs of black mould above the shower head and under the wash basin. - the shower head could not be adjusted meaning you had to stand at the far end of the bath tub to get wet which resulted in water going all over the bathroom floor. - when packing to leave we checked under the bed to make sure we hadn't left anything only to find a can of deodorant from a previous occupant which suggests the room had not been that thoroughly prepared or cleaned prior to our arrival. - all in all decor very tired and needs refurbishment Plusses - - Four poster bed was clean and very comfy - location. Very short walk to the Underground and only 10-15 minutes walk to Kensington Gardens, Hyde Park, Portabello Road/Market etc. - very friendly and helpful staff.

Friendly and helpful staff. Particularly Anjeli at breakfast. She was most helpful for my wife who is having mobility problems.