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Reviews of SpringHill Suites by Marriott Savannah Richmond Hill

2.5 out of 5
SpringHill Suites by Marriott Savannah Richmond Hill
4428 HIGHWAY 17 SOUTH, Richmond Hill, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 546 out of 753 reviews" "
Rating 8 - Good. 124 out of 753 reviews" "
Rating 6 - Okay. 48 out of 753 reviews" "
Rating 4 - Poor. 17 out of 753 reviews" "
Rating 2 - Terrible. 18 out of 753 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Amanda, Hockessin

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property a number of times, consistent good service every time.
Stayed 3 nights in May 2024

8/10 Good

Larry, Henderson N

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice property but a bit off the path. Nice suite setup.
Stayed 1 night in May 2024

8/10 Good

blair

Stayed 1 night in May 2024

10/10 Excellent

Michelle, Rehoboth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Deaira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, property was clean. Room bigger than expected. Definitely will stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff very helpful. Room was larger than expected and the bathroom was vreat
Stayed 1 night in May 2024

10/10 Excellent

April, Charlotte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean. The free breakfast was really good and much better than expected!
Stayed 1 night in Apr 2024

10/10 Excellent

Sadie

Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Springhill with my boys and we all agreed we wished we had more time to sleep in because the beds were so comfy. Thanks for a great safe, clean, spacious stay.
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the staff very friendly and helpful. Will definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

2/10 Terrible

Micah

Stayed 7 nights in Apr 2024

10/10 Excellent

Judy

Liked: Staff & service, property conditions & facilities
Even though the railroad runs behind this property, we never heard it.
Stayed 4 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Kellye

Liked: Staff & service, property conditions & facilities
Very clean. Staff very nice.
Stayed 1 night in Apr 2024
Response from Front desk on 3 Apr 2024
Thank you for allowing us to make your stay better. We apologize for the inconvenience the occurred.

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was very personable and helpful. Wonderful ladies.
Stayed 1 night in Apr 2024
Response from Front Desk on 3 Apr 2024
Hi David Thank you for allowing us to make your stay better. We apologize for the inconvenience the occurred.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
First room had some bugs. Helpful and friendly staff switched rooms to fix issue. Second room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from ~ Springhill Team ~ on 2 Apr 2024
Hi Jeff, Thank you for allowing us to make your stay better. We apologize for the inconvenience the occurred.

10/10 Excellent

Krasimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from ~ Springhill Team ~ on 2 Apr 2024
Hi Krasimir, Thank you for your review! We look forward to seeing you again!

6/10 Okay

Dean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The wait to get checked in was excessive. They are located right by train tracks, and the trains run very early morning shaking the hotel. Not much else on this exit so a long way to go to eat or anything else.
Stayed 1 night in Mar 2024
Response from T on 3 Apr 2024
Hi Dean, Thank you for allowing us to make your stay better. We apologize for the inconvenience the occurred.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and good breakfast. The train is not as bothersome as I thought it would be. The kids liked it. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Front desk on 3 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train track along the back was loud and the train came by 2-3 times during the night
Stayed 1 night in Mar 2024
Response from Front desk on 3 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and polite however a young gentleman by the name of Isaiah was AWESOME! I truly appreciate his attention to detail and outstanding professionalism which was consistent.
Stayed 1 night in Mar 2024
Response from ~Springhill Team ~ on 2 Apr 2024
Hi Henry!Thank you for for your rating and review. Isaiah will be extremely excited to know that you mentioned him! We love when our team members leave a lasting impression with our guests!

2/10 Terrible

Logan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The hotel front desk was rude when I was buying snacks for my diabetic girlfriend at 12:30 am. Never got our room turned over, asked 3 times and was told that it would happen, nothing did.
Stayed 5 nights in Mar 2024
Response from ~ Springhill Team ~ on 2 Apr 2024
Hi Logan, We am so sorry that our customer service was not up to par as the is not our norm. We hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

Christian, Windermere

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, ladies at the front desk were amazing. Room was large and clean, with microwave and fridge. When the train passes we only felt a slight vibration, no sound. We were on the 4 the floor. We had no issues sleeping through it. The vibration was barely noticeable. I would stay here again
Stayed 1 night in Mar 2024
Response from Front desk on 3 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train came by a lot during night and it rattled room
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Mar 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

2/10 Terrible

carolyn

Stayed 4 nights in Feb 2024
Response from Front Desk on 8 Mar 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Victoria

Stayed 2 nights in Feb 2024
Response from Front Desk on 3 Apr 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Giovanni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel
Stayed 3 nights in Feb 2024
Response from Front desk on 3 Mar 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

8/10 Good

Leonette

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel manager was a great person to talk to. She handled the infractions with the hotel with ease.
Stayed 2 nights in Feb 2024
Response from Front desk on 3 Mar 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Front Desk on 3 Mar 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

6/10 Okay

Chuck

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful staff...the big drawback is the train tracks behind the hotel, and when the freight train rolls by, the building and bed shake. If ur into that great, but a few times per night too much for me.
Stayed 2 nights in Feb 2024
Response from Front Desk on 27 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating. The Bed was extremely comfortable. The breakfast was great !!
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, our only issue was when we first got there, we werent able to have the room me reserved due to a soccer team coming in, but they gave us a handycap room, which i was worried at first but it was actually very nice id say an upgrade. Over all, very wonderful stay, will be staying with them again
Stayed 3 nights in Feb 2024
Response from Front desk on 27 Feb 2024
Thank you for feedback!! We are so glad that we met your expectation We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 1 night in Feb 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Dhyana

Stayed 3 nights in Feb 2024
Response from Front desk on 27 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

6/10 Okay

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DON’T BOOK HERE! This place was clean and beautiful, the staff was exceptional, but the shaking of the building and the rattling of the glass on the desk from the hellacious train was terrifying! Felt like an earthquake and happened several times through the night! Despite the very nice facilities, I would NOT stay at this place again.
Stayed 1 night in Feb 2024
Response from Front desk on 17 Feb 2024
We do apologize for the inconvenience, but we do warn the guest about the train twice the first time it's through via message and the second time is at check in and during check in we do give you the option to stay with us or not. so, the choice to stay with us was on you.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean. A nice new facility!!
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

6/10 Okay

Reginald

Business traveller
Liked: Staff & service
Richmond hill
The breakfast was standard and the room was comfortable and well organized. A large king standard room. Train takes a little getting used to. 😄
Stayed 2 nights in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

8/10 Good

Fred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Shanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for your feedback!Hope to see you again and thank you staying at the Springhill Suites Richmond Hil, Savannah!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay..
Nice Hotel. Very clean, very comfortable bedding. Great bath. Had everything I needed. I won't complain about the one thing that was off, because everything else was great.
Stayed 1 night in Jan 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Marian Orlando

The best
Stayed 1 night in Feb 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

8/10 Good

Christopher, Williamsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the highway but off enough to be quiet. People have commented on the train behind the property but we heard it once at 8pm and not at all loud. Comfortable bed, friendly staff, very good breakfast, some dinner options within walking distance. Would stay here again.
Stayed 1 night in Jan 2024
Response from Front desk on 17 Feb 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 3 Feb 2024
Thank you for your feedback!Hope to see you again and thank you staying at the Springhill Suites Richmond Hil, Savannah!

6/10 Okay

AP

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Train noise
Stayed 1 night in Jan 2024
Response from Front desk on 1 Feb 2024
we do apologize for the inconvenience, but we do warn the guest about the train twice the first time it's through via message and the second time is at check in and during check in we do give you the option to stay with us or not. so, the choice to stay with us was on you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from front desk on 30 Jan 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

6/10 Okay

John

Did not have list of local restauraants r
Stayed 1 night in Jan 2024
Response from Front desk on 30 Jan 2024
I do want to apologize for that inconvenience, but we do have a list of the local restaurants at the front desk. Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.

8/10 Good

Hiram, Red Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the bathroom door was frosted glass which made the room too bright to sleep when I tried to leave a light on in the bathroom for my grandson
Stayed 2 nights in Jan 2024
Response from Front Desk on 30 Jan 2024
Thank you for feedback!!We hope to see you again and thank you for staying at the Springhill Suites Richmond Hill, Savannah.