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Reviews of Howard Johnson by Wyndham Reno Downtown

2.5 out of 5
Howard Johnson by Wyndham Reno Downtown
660 N. Virginia Street, Reno, NV

Reviews

5.0
Rating 10 - Excellent. 88 out of 796 reviews" "
Rating 8 - Good. 117 out of 796 reviews" "
Rating 6 - Okay. 133 out of 796 reviews" "
Rating 4 - Poor. 159 out of 796 reviews" "
Rating 2 - Terrible. 299 out of 796 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2024

6/10 Okay

Scott

Disliked: Property conditions & facilities
They’re trying…! The parking lot looks dismal, but the rooms aren’t bad (or atleast my room). If you get a good rate your room will likely be close to noisy Virginia St
Stayed 1 night in May 2024
Response from FD on 11 May 2024
Thank you for your feedback. We are happy to hear that you had a clean, comfortable room. We hope to see you again.

10/10 Excellent

Senthilraja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No resort fees. If you just want a place to sleep, this is it.
Stayed 1 night in May 2024
Response from FD on 10 May 2024
Thank you for your feedback. We are glad that we were able to provide you with a clean, comfortable stay. We hope to see you again soon. Thank you for choosing Howard Johnson, Reno.

4/10 Poor

Mary Lyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a sign on the office to go to the Travel Lodge to check in. Christina (desk clerk) was lovely. Our room door had no weather stripping and light came through ALL the way around it. The curtain didn't cover the window and my husband had to close it in the door for privacy. There was no mat or grab bar in the slippery shower, which was very narrow. The floor was a bit sticky to our shoes.
Stayed 1 night in May 2024
Response from FD on 10 May 2024
Thank you for your feedback. we are happy that the staff was friendly and accommodating. We are continually working to improve and upgrade our property. Rest assured we are taking measures to address the problem. We hope to see you again.

4/10 Poor

Ben

Facilities in poor condition. A group of crack head were in a room close by. No security
Stayed 2 nights in Apr 2024
Response from FD on 5 May 2024
Thank you for your feedback. We are diligently working to improve and upgrade our property. We have recently renovated our rooms. We hope to have the opportunity to provide you a comfortable stay in the future.

2/10 Terrible

Ana

Disliked: Cleanliness, property conditions & facilities
Too noisy, felt unsafe. Old building, needs a lot of work. Was not able to rest and sleep due to all the loud noise from outside, the door to our room was not sealed properly either.
Stayed 1 night in Apr 2024
Response from FD on 5 May 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We are continually working to improve and upgrade our property. Unfortunately, there is not much we can do about the street noise in downtown Reno. We hope to have the opportunity to provide you a clean comfortable stay in the future.

4/10 Poor

Jody

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very rundown. Lots of homeless and prostitutes in the area.not necessarily the hotel’s fault, but it’s pretty sketchy to have to be asked for money from panhandlers several times a day. Next time I book, I’ll definitely pick another place.
Stayed 2 nights in Apr 2024
Response from FD on 28 Apr 2024
Thank you for your feedback. We are continually working to improve and upgrade our property. Unfortunately, there is not much we can do about the downtown element. We partner with Reno Ambassador Association, who continually walk the downtown area to improve the cleanliness and safety of the Reno business district. We hope to have the opportunity to provide you a clean, comfortable stay in the future.

4/10 Poor

Richard

Travelled with family
Disliked: Staff & service, amenities
Check in and check out process was a nightmare! Plenty of other properties in the vicinity.
Stayed 2 nights in Apr 2024
Response from FD on 27 Apr 2024
Thank you for your feedback. I'm sorry to hear that you had difficulty with check in. There isn't a check out process. You can either leave your keys in the room or notify the front desk. When we check you out (11 a.m.) your deposit is automatically released and an email of your receipt is sent. Thank you for staying with us.

10/10 Excellent

rich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee in the office was the best coffee I ever had
Stayed 6 nights in Apr 2024
Response from FD on 24 Apr 2024
Thank you for the positive feedback Rich, we are happy you enjoyed yourself.

2/10 Terrible

Rosemarie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Xxxxx
Stayed 1 night in Apr 2024
Response from FD on 18 Apr 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in a good location, it just too noisy outside
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
Thank you for your feedback. We are happy to hear that you were happy with your stay. Unfortunately, there is not much we can do about the noise in downtown Reno. Thank you for staying with us. We hope to see you again.

4/10 Poor

william

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wyndham you have really lowered your standards with this property
Stayed 6 nights in Mar 2024
Response from FD on 4 Apr 2024
Thank you for your feedback. We are saddened to hear that you weren't satisfied with your stay. We hope to have the oportunity to better serve you in the future.

4/10 Poor

Kassandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we pulled up to the hotel, we were honestly scared. The parking lot has lights, but it still felt very unsafe and exposed. The parking lot, elevator and the aisles in front of the hotel doors were all really gross and scary (the aisles in front of the hotel doors are old fake grass!) Inside the hotel room there was barely any space between the bed and the door and you had to squeeze your body to get between the desk and the bed just to go to the bathroom. This was all extra inconvenient since my baby’s stroller could barely even fit!!! But at least the room was clean, I’ll give them that.
Stayed 1 night in Apr 2024
Response from FD on 4 Apr 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We offer clean comfortable rooms at a reasonable rate. We are continually working to improve and upgrade our property. We hope to have the opplortunity to provide you a comfortable and secure night stay in the future. Thank you for staying with us.

4/10 Poor

Rachelle

Disliked: Staff & service
Response from FD on 1 Apr 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

4/10 Poor

jessica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location is nice its in the row and close to everything. The building is old and dirty. Our room smell smoke and the floor is very sticky and dirty and when I wiped the floor with the kleenex the tissues are very black with dirt! its really gross ! so I went in the front desk and let her know, she immediately transferred me to different room. The breakfast is cheap looking muffin and granola bar that I threw away, even the coffee taste awful.
Stayed 1 night in Mar 2024
Response from FD on 26 Mar 2024
Thank you for your feedback. Every guest must initial our non-smoking policy upon check in. We do charge a fine for violating our non-smoking policy. We are continually working to improve and upgrade our property. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities
Property was old and in the renovation process. The room itself was fairly nice except it was over run with cockroaches. I checked out and requested an immediate reservation cancellation and refund.
Stayed 2 nights in Mar 2024
Response from FD on 29 Mar 2024
Thank you for your feedback. Rest assured we are taking measures to confront the problem and prevent any future occurence. We hope to have the opportunity to provide you a great night stay in one of our newly renovated rooms in the future.

2/10 Terrible

edward, brooklyn

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not renovated. Reeked of years of smoke. Window was broken and would not close. Outdoor carpet was old. Clearly lipstick on a pig. Will never return.
Stayed 2 nights in Mar 2024
Response from FD on 9 Mar 2024
Thank you for your feedback. We are saddened to hear that you were unhappy with your stay. We are a non-smoking facility. Every guest must initial the no smoking policy upon check in. We apply a fine if any violation occurs. We are continually working to improve and upgrade our property. Rest assured we are taking measures to address the problem and prevent any further issues.

8/10 Good

Mariano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from FD on 25 Feb 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon. Thank you for staying with us.

4/10 Poor

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
The location is actually just an older motel that has been remodeled with a little paint here and there to try and dress it up. But as the saying goes: "You cannot make a silk purse out of a sow's ear."
Stayed 3 nights in Feb 2024
Response from FD on 23 Feb 2024
Thank you for your feedback. We are diligently working to improve and upgrade our property. We hope to provide you a great night stay in one of our newly renovated rooms in the future.

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy hotel in Reno
Hotel was dilapidated, sketchy, dirty, and not easy to get to room with luggage. Breakfast was anything but. Think more hostess pastries and oj with coffee. Not sure why they advertise breakfast at all. Rooms were dingy and busted. Heater didn’t work. Garbage cans just left on the balconies full of booze containers and stinky food boxes. Parking lot was sketchy with cars idol and looking like drug deals going down. People living on the streets living under the parking lot awnings storing all their stuff in crevasses around the property. Elevator sign falling apart didn’t trust getting in it.
Stayed 1 night in Feb 2024
Response from FD on 14 Feb 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We offer a "Grab-and-Go" breakfast from 6 a.m. to 9 a.m. Are rooms are newly renovated. We have onsite maintenance to promptly attend any issues. We partner with Reno Ambassadors to improve the standard of cleanliness and safety of the Reno business district. We hope to have the opportunity to to provide you a clean comfortable night stay in the future.

6/10 Okay

Luis

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from FD on 10 Feb 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

8/10 Good

Trang

Near freeway, easy to access! Not able to close bathroom door, door key kept invalid when back to room.
Stayed 2 nights in Jan 2024
Response from FD on 4 Feb 2024
Thank you for sharing your feedback. We are sorry to hear that you had problems with the door. Rest assured we are taking measures to fix the problem and prevent any future occurrences. We hope to see you again. Thank you for staying with us.

6/10 Okay

Mayra

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from FD on 31 Jan 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future. Thanks for staying with us.

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 22 Jan 2024
Thank you for taking the time to share your experience. We are happy that you were satisfied with your stay. We hope to see you again. Thank you for staying with us.

2/10 Terrible

parnit

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Super dirty if I would upload the pictures
Stayed 4 nights in Jan 2024
Response from FD on 20 Jan 2024
Thank you for your feedback. We are saddened to hear that your room was not up to standard. Rest assured we are taking measures to correct the problem and prevent any future occurrences. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Mathew

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from FD on 16 Jan 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FD on 12 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to have the opportunity to provide you a great night stay in the future. Thank you for staying with us.

4/10 Poor

Debbi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I felt so unsafe. There was 2 police frisking a man, and at the same time 4th floor patrons were screaming about raping children. I took my preteen son and found a new place to stay. We did not stay there.
Stayed 1 night in Jan 2024
Response from FD on 12 Jan 2024
Thank you for your feedback. We are saddened to hear that you didn't feel comfortable staying with us. We are diligently working to improve and upgrade our property. Rest assured we are taking measures to address the problem and prevent any future occurrences.

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 12 Jan 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future.

8/10 Good

Xun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of my criteria to select a place to stay was its offering of breakfast. It was the first time I learned about "grab and go" breakfast. It was not what we were looking for.
Stayed 1 night in Dec 2023
Response from FD on 12 Jan 2024
Thank you for your feedback. We are sorry to hear that you weren't happy with the breakfast selection. We hope to provide you a clean comfortable stay in the future.

2/10 Terrible

Ronald

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Doesn’t look nothing like the picture. The place is a dump Stayed about six hours checked out with somewhere else! The employees working at the place. We’re very nice. That was the only good thing about the place. I booked through Expedia, so I probably won’t get a refund, but that was OK. I just wanted to get out of there!
Stayed 3 nights in Dec 2023
Response from FD on 1 Jan 2024
Thank you for your feedback. We are happy to hear that the staff was welcoming and accommodating. We are diligently working to improve and upgrade our property. We hope to have the opportunity to provide you a great night stay in one of our newly renovated rooms in the future.

2/10 Terrible

Flor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not at all like it shows in the pictures ..We were moved to 3 different rooms because the heater wasn’t working.. the smell in the rooms was horrible. Definitely pay a little bit more, the staff was effective to solve the problem. The property is located in Reno Downtown, not a good area.
Stayed 2 nights in Dec 2023
Response from FD on 16 Dec 2023
Thank you for your feedback. We are saddened to hear about the issues you experienced. Rest assured we are taking measures to correct the problem and prevent any future occurrences. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Stressler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FD on 6 Dec 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. I will share your comments with the staff. I'm sure it will encourage them to continue their good works. We hope to have the opportunity to provide you a great night stay in the future. Thank you for staying with us.

2/10 Terrible

Ariane

Stayed 6 nights in Nov 2023
Response from FD on 6 Dec 2023
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We are continually working to improve and upgrade our property. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Vicki

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on 17 Dec 2023
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future.

8/10 Good

Michael

Travelled with group
-
Stayed 2 nights in Nov 2023
Response from FD on 4 Dec 2023
Thank you for your feedbck. We are happy to hear that you enjoyed your stay with us. We hope to provide you a great night stay in the future. Thank you for staying with us.

8/10 Good

Lynn

Stayed 3 nights in Nov 2023
Response from FD on 16 Dec 2023
Thank you for your feedback. We greatly appreciate it. Thank you for your stay with us.

4/10 Poor

Rida

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from FD on 4 Dec 2023
Than you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are way nicer looking than the actual place. It’s just an old property that needs to be upgraded and cleaned.
Stayed 4 nights in Nov 2023
Response from FD on 26 Nov 2023
Thank you for your feedback. We are continually working to improve and upgrade our property. We hope to have the opportunity to provide you a great night stay in one of our newly renovated rooms in the future. Thank you for staying with us.

2/10 Terrible

Neeraj

Stayed 2 nights in Jun 2023
Response from FD on 20 Nov 2023
Thank you for your feedback. We are saddened to hear that you weren't happy with your stay. We are diligently working to improve and upgrade our property. We hope to have the opportunity to better serve you in the future.

8/10 Good

Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The linens were clean and fresh, almost like they were new. The room was cleaned and linens changed after the third day. Breakfast was very slight, juice, coffee, packaged roll. There are obvious good attempts to remodel the property. Elevator did not function at the time of our stay. There was good lighting adding to security needed in that area of town.
Stayed 4 nights in Nov 2023
Response from FD on 13 Nov 2023
Thank you for taking time to let us know how we are doing, Dennis! We are so glad you enjoyed your stay and look forward to having you back.

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cheap, no frills
The rooms were clean and adequate for a 1 nite stay while passing through town. But the used condoms on the stairwell were a real turn off. Also homeless people hanging out.
Stayed 1 night in Nov 2023
Response from FD on 12 Nov 2023
Thank you for your feedback, we are happy to hear you enjoyed your stay with us. We look forward to providing you with a clean and comfortable stay on your next visit.

10/10 Excellent

Furaha

Stayed 2 nights in Nov 2023
Response from FD on 12 Nov 2023
Thank you for your feedback, we are delighted that you had an enjoyable experience!

4/10 Poor

Douglas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is loud and not very well put together, bad renovations, found food crumbs on the bed and woke up though the night to find roaches on the bedside table, if I had another option at that point I would have left, I was made to sign a no smoking and pets agreement, however had a neighbor who's dog barked most of the night, as for the front desk staff they did great even through issues with pos and cleaning staff issues.
Stayed 1 night in Nov 2023
Response from FD on 12 Nov 2023
Thank you for your feedback, we are saddened to hear you were not completely satisfied with your stay. We hope to have the opportunity to provide you with better service in the future.

4/10 Poor

jose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on 12 Nov 2023
Thank you for your feedback, we are sorry that your stay did not meet your expectaions. We hope to have the opportunity to better serve you in the future.

8/10 Good

charles

Stayed 3 nights in Oct 2023
Response from FD on 12 Nov 2023
Thank you for your feedback, we look forward to having you back in the future.

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst weekend ever
room was filthy, sink and shower were both leaking, parking lot is constantly filled with homeless drug addicts, and there was so much noise both from the street and from the other rooms that I couldn’t get any sleep the entire time I stayed there. would not recommend anyone stay here
Stayed 3 nights in Oct 2023
Response from FD on 12 Nov 2023
Thank you for your feedback, we are sorry that your stay did not meet your expectaions. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Denise

Travelled with family, Travelled with family and small children
Disliked: Amenities
First off I had a non-smoking room and when we checked in the roomed smelled of cigarette smoke. We opened a drawer an found cigarette buds in it. Second when I reserved the room I was under the impression I was getting a room that looked like the pictures online and once I arrived that was not the case.
Stayed 1 night in Oct 2023
Response from FD on 13 Nov 2023
Thank you for your feedback. We are sorry your experience didn't meet your expectations, and hope for the opportunity to better serve you in the future.

2/10 Terrible

Manuel s

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No meguto por que tiene cucarachas y esta muy sucio
Stayed 2 nights in Oct 2023
Response from FD on 13 Nov 2023
Gracias por sus comentarios, esperamos tener la oportunidad de servirle mejor.

4/10 Poor

James

Roaches
Stayed 5 nights in Oct 2023
Response from FD on 13 Nov 2023
Thank you for your feedback. We are sad to hear your had a problem during your stay. Rest assured we are taking precautions to remedy this issue and prevent any future occurances.