Terrace/patio

Reviews of Courtyard Reno Downtown/Riverfront

3 out of 5
Courtyard Reno Downtown/Riverfront
1 Ballpark Lane, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 351 out of 572 reviews" "
Rating 8 - Good. 141 out of 572 reviews" "
Rating 6 - Okay. 43 out of 572 reviews" "
Rating 4 - Poor. 23 out of 572 reviews" "
Rating 2 - Terrible. 14 out of 572 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located across from the ballpark. Parking was a little bit hard because there was a game going on and the parking structure was for the stadium patrons as well. Overall I think it was ok. The staff was friendly and the room decent.
Stayed 1 night in Apr 2024

4/10 Poor

John

Disliked: Property conditions & facilities
Over priced outdated
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
John, it's regretful to read that your stay did not meet your expectations. In terms of value and property aesthetics, we are consistently examining ways to ameliorate and modernize. We sincerely appreciate your feedback and hope to have the opportunity to provide a superior experience in the future.

4/10 Poor

Lani Kai

No maid service. Broken equipment in the gym. Bad coffee.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Lani, we regret hearing about your recent stay with us. It's disheartening to know you experienced shortcomings in our gym amenities and coffee quality. Routine room servicing is essential and we apologize if you missed this service during your stay. We appreciate your feedback and it helps us highlight the areas we need to focus on improving.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Apr 2024
Lisa, we're thrilled to receive your favorable feedback regarding your experience at Courtyard Reno Downtown/Riverfront. Our team loves to know our guests had an enjoyable stay. We look forward to hosting you again in the future.

8/10 Good

Rita

Liked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Rita, thank you for your feedback. It's heartening to know that your stay at Courtyard Reno Downtown/Riverfront was satisfying. We're committed to making every guest's experience unforgettable, and your review is a testament to that. Hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dana was amazing
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Dawn, it’s fantastic to hear how much you appreciated Dana during your visit to Courtyard Reno Downtown/Riverfront. It is people like Dana that truly make a lasting impression on our valued guests. We'll share your lovely compliment with her. It’s our goal to provide a memorable experience and we're glad we achieved that with you!

10/10 Excellent

Girija, fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 30 Mar 2024
Thanks for the outstanding rating, Girija!We're delighted your time at Courtyard Reno Downtown/Riverfront was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Nicole, we appreciate you taking the time to leave us your feedback. It's gratifying to hear your positive remarks about our team members at Courtyard Reno Downtown/Riverfront. We hope to see you again soon.

10/10 Excellent

Lorena, West Covina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here very much but felt that the gym could use more equipment. It only had 2 treadmills, 2 elliptical machines and a weight set with 2 benches...everything else was great. Bed was comfortable, room was clean and staff was really nice.
Stayed 4 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Lorena, thanks for sharing your experience at the Courtyard Reno Downtown/Riverfront. It's great to hear that you enjoyed the comfort and cleanliness of your room, and found our team members pleasant. As for your feedback regarding our fitness center, it is duly noted and will be taken into account as we constantly strive to enhance our guest facilities. We appreciate your stay and look forward to welcoming you back soon.

6/10 Okay

Hannah

Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Hannah, thank you for staying with us. It seems your experience didn't quite meet expectations. We're committed to providing an exceptional stay for our guests and would appreciate any additional feedback you could provide. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Erica

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff that assisted with my checkin was very rude.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Erica, it's disappointing to hear about your less-than-ideal experience during check-in. It's always our intention to provide welcoming and professional service, and it appears we did not meet this mark during your stay. Feedback like yours allows our team members to continually improve and correct such issues. We trust that any future visits will reflect the high standards we set for ourselves.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean for a last minute booking
This was a last minute change of plans when our Airbnb reservation ended up being a disaster. We looked on hotels.com and was able to grab a better deal than calling to check the rate- So obviously we booked it thru hotels.com. We checked in around midnight and the front desk staff was friendly and made us feel relieved to know we had a clean, comfy place to rest our heads for the next two nights. Our room was very clean, nice updated amenities, microwave, mini fridge, coffee maker, safe, AND a bin for recycling which made my eco friendly heart sing! The shower had reasonable water pressure and the beds were quite comfy. The heat was set for 70 but we like to sleep in cooler temps so we pumped the temp down and opened the window for a couple hours and the temp kept a steady 68F thru the night and the following day. TV worked great, wifi seemed to work well and the front desk accommodated requesting more towels when needed. We chose not to have any servicing of our room all day since we felt it was not needed. There was food offered for a fee but the prices were a bit steep and we already had brought breakfast items with us. We didn't have any issues with noisy neighbors. I also noticed recycling containers around the hotel which was impressive to me that they were highly visible for guests to use. We had a rental car and used the parking garage for fifteen/day- pricey but still less than the Airbnb total. Sounds like years ago parking was free but not anymore.
Recycling in our room BRAVO!
Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Heather, it's delightful to hear about your positive experience at Courtyard Reno Downtown/Riverfront. We're thrilled our team members made you feel welcome and relieved during your late check-in, and that our clean, well-equipped room met your expectations. On top of that, it's wonderful to know you appreciated our recycling efforts — we take our commitment to the environment seriously! Despite finding our food offerings a tad pricey, it sounds like you had a pleasant stay overall. We're looking forward to potentially hosting you again should your travels bring you back to our area.

8/10 Good

Nell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet in a very convenient downtown location
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Nell, thank you for sharing your positive feedback about Courtyard Reno Downtown/Riverfront. We're glad to hear you appreciated the quietness and cleanliness of our establishment, as well as its convenient location. We look forward to welcoming you back in the future!

2/10 Terrible

Brenda K

Disliked: Staff & service
Not Happy!
We checked in but couldn't park our truck in the garage and the parking lot where they told us to park was dark not protected and there weren't any other cars in the lot. We noticed a lot of people walking around and we didn't want our truck broke into. Plus it was a new Sierra Denali. So we checked out since we didn't have any other options and went to another hotel. Of course they charged us for one nights stay but wasn't happy about that since we tried to find a place to park. Was not happy at all with the people there. I don't believe we should've had to pay anything.
Stayed 4 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Brenda, it is regrettable to read that your experience was not up to your expectations due to concerns regarding parking facilities. Our guests' satisfaction is our priority and we wish we could have helped find a better solution for your vehicle's parking situation. We also understand that the decision to charge for the night stay might have felt unsatisfactory given the complexities of your visit. Your feedback is valuable and while we cannot reverse past experiences, it will serve to refine our approaches. Concerns about team members will be addressed as well, as we strive for a warm and welcoming atmosphere. Thank you for sharing your experience.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Thank you for sharing your perfect rating with us, Heather!It's wonderful to see how much you appreciated your time at Courtyard Reno Downtown/Riverfront! We want everyone to feel right at home at Courtyard Reno Downtown/Riverfront. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 Okay

Verified traveller

Travelled with family
Brief storm stopover
Chose this hotel, because they had electric chargers and courtyard Marriott’s are pretty predictable. Unfortunately, we arrived late due to storm traffic and no chargers were available. We were a bit stiff from the long drive and had to buy Tylenol from their market. Would’ve been nice to get a little more personalized treatment given the difficult roadtrip with kids. Hotel seemed nice but we were only there for a quick sleep.
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thank you for sharing your experience. It's regrettable to hear that the availability of our electric chargers did not meet your needs and that you found your stay less relaxing than anticipated due to the long drive. We always strive to provide quality amenities and a high level of service, particularly when guests travel with young ones. We hope your journey onward was more comfortable and would be delighted to have the opportunity to serve you again in the future.

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 8 Jan 2024
Johanna, thank you for choosing Courtyard Reno Downtown/Riverfront and sharing your feedback with us. We're pleased to hear about your positive experience. We hope to have the opportunity to serve you again in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but TV don’t work
Stayed 3 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
While it's unfortunate to hear about the issue with your television, we appreciate your feedback. Our team works hard to ensure that all amenities are functioning properly and we regret that wasn't the case during your stay. We look forward to rectifying this for you during your next visit.

10/10 Excellent

Emilio

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Emilio, it's wonderful to see your perfect rating of the Courtyard Reno Downtown/Riverfront. We thank you for taking the time out of your day to provide feedback through Expedia, and we're delighted that your stay was enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023
Response from Customer Service on 22 Jan 2024
Thank you for the 5 out of 5 rating, Nancy!We're thrilled to see how much you enjoyed staying at Courtyard Reno Downtown/Riverfront. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Right across from the Reno baseball park, this hotel is a wonderful place to stay in Reno. It is very clean and quiet. You can walk to casinos, restaurants, and the Reno Event Center all within 10 minutes. The amenities in the hotel are typical with a coffee bar and bistro available. There was a microwave and fridge in the room. We had a river view and could see the ducks swimming and hear them which was fun. The bed was a little firm for my taste but still the room was clean and quiet…2 must haves for me. The front desk people are polite and check in and check out was easy. Public parking is in the garage next door and you do pay $10 a night for it, but it is convenient and your hotel key gets you in and out privileges. Overall-I would definitely stay here again when coming to Reno. I also recommend Dark Shot Coffee and Mellow Fellows Bar and Grill right across the street. Both great places for food and drink!
Stayed 3 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Kimberly, thank you very much for sharing your delightful experience at Courtyard Reno Downtown/Riverfront. It's heartening to hear you found our location convenient and appreciated the tranquility of the hotel, and the river view from your room. Our team members certainly strive to provide an easy check-in/check-out process. We're pleased you enjoyed the local dining suggestions. Regarding the comfort of the bed, we appreciate your feedback and are constantly looking to improve our guests’ comfort. Looking forward to your future visits when you return to Reno.

10/10 Excellent

Sheena

Business traveller
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Sheena, it's excellent to hear that your stay at Courtyard Reno Downtown/Riverfront was enjoyable. Our team appreciates your high rating and we hope to serve you again in the future. Safe travels until then!

2/10 Terrible

maggie

Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
We appreciate the feedback, Maggie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Benjamin, it's great to hear that you had a 5-star experience at Courtyard Reno Downtown/Riverfront! We appreciate your rating and hope to welcome you back soon.

10/10 Excellent

Odilia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Odilia, it's fantastic to hear you had a wonderful experience during your stay at Courtyard Reno Downtown/Riverfront. Your high rating is greatly appreciated and it emphasizes the dedication we have towards ensuring every guest's stay is memorable. We're already looking forward to the next time we get to serve you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 5 Feb 2024
Thanks, Mark! It's outstanding your time at Courtyard Reno Downtown/Riverfront was fantastic. We can't wait until your next visit!

8/10 Good

Silvia

Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Thank you for the amazing rating, Silvia!We are excited to see that you had an enjoyable experience at Courtyard Reno Downtown/Riverfront. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Gurnek

Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Gurnek, thank you for your rating. At Courtyard Reno Downtown/Riverfront, we're always eager to improve our guests' experience. Should you have any specific feedback to share, we'd be glad to hear from you. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low-key atmosphere
Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Andrea, it's fantastic to hear you enjoyed the laid-back ambiance at Courtyard Reno Downtown/Riverfront. We appreciate your feedback and would be delighted to welcome you back for another peaceful stay.

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good there at the hotel I have a nice stay there. The only thing I didn't like so much there was only certain hours to get any food as t the besstro . But I guess for the size of the place they have to have. That way .
Stayed 4 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Tom, it's wonderful to learn that your overall stay at Courtyard Reno Downtown/Riverfront was pleasant. We understand your feedback regarding the operating times of the bistro. They are designed with guest convenience and business efficiency in mind. Your thoughts have been shared with the team for further consideration. We look forward to welcoming you back in the future.

10/10 Excellent

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Went out of their way to accommodate us with our needs.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Matthew, it's a joy to learn about your positive experience at the Courtyard Reno Downtown/Riverfront. We love hearing that our team members delivered excellent service and went the extra mile to meet your needs. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Thank you for choosing to stay with us.

10/10 Excellent

Tasha, Carlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Good restaurant and coffee place right across the street.
Stayed 3 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Tasha, thank you for taking the time to share your experience at the Courtyard Reno Downtown/Riverfront. We are thrilled that you enjoyed the cleanliness of our property as well as the convenience of nearby dining options. We look forward to welcoming you back in the future.

4/10 Poor

tianna

Disliked: Staff & service, room comfort
The parking situation at this hotel is TERRIBLE! I will not stay again.
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Tianna, thank you for your review. We are saddened to hear about the issues you faced with parking during your stay. We continually aim to enhance our guest experiences including the parking arrangements. We would value the opportunity to welcome you back and provide a more fulfilling and convenient stay.

6/10 Okay

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Asked for a tub, didnt get one.
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Thank you for sharing your feedback, Dennis.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Meghan

Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Thanks for the outstanding rating, Meghan!We're delighted your time at Courtyard Reno Downtown/Riverfront was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for 2 nights and the morning after the first night, I asked the cleaning lady if she can clean our room, but the room was still uncleaned.
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Ahmad, thank you for sharing your feedback. It's disappointing to hear there has been a misunderstanding about your room's upkeep during your stay at Courtyard Reno Downtown/Riverfront. Our team's goal is to provide a clean and comfortable environment, and it seems we didn't meet your expectations. We appreciate you bringing this to our attention and will ensure your comments are shared with our housekeeping team for improvement. We hope your overall experience at our hotel was enjoyable and that you'll consider us for your future travels.

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Bridgett, it's wonderful to hear that you enjoyed your stay at Courtyard Reno Downtown/Riverfront. We strive to provide a memorable experience for all our guests. We're thrilled we've made a positive impression on you and hope to see you back soon.

10/10 Excellent

Brad

Stayed 2 nights in Oct 2023
Response from Customer Service on 8 Nov 2023
Brad, it's a pleasure to see such a stellar rating for Courtyard Reno Downtown/Riverfront. The team is thrilled to learn that you had a favorable experience. We're looking forward to welcoming you back on your next trip to Reno. Safe travels!

10/10 Excellent

michelle, Tigard

Stayed 1 night in Oct 2023
Response from Customer Service on 31 Oct 2023
Michelle, thank you for choosing Courtyard Reno Downtown/Riverfront for your stay. We're thrilled that your experience aligns with the superb service we strive to provide. Your feedback is valuable to us, and we hope to welcome you back soon.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed being able to walk downtown very quickly and the river is beautiful!
Stayed 3 nights in Oct 2023
Response from Customer Service on 11 Oct 2023
Suzanne, we're delighted to hear that you found the convenience and beauty of the Courtyard Reno Downtown/Riverfront appealing. It's always a joy to know that guests appreciate the quick accessibility to the downtown area and the stunning view of the river. Thank you for sharing your experience, and we hope to welcome you back in the future.

8/10 Good

Dustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on 10 Oct 2023
Dustin, thanks for choosing to stay at Courtyard Reno Downtown/Riverfront and for sharing your feedback. It's wonderful to know that you had a positive stay. We're looking forward to welcoming you back in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed
Great room and comfortable bed in a questionable part of Reno.
Stayed 1 night in Oct 2023
Response from Customer Service on 8 Oct 2023
Christine, thank you for sharing your thoughts. It's wonderful to hear that you found the room at Courtyard Reno Downtown/Riverfront comfortable and appreciated our cozy beds. Concerning the location, our hotel is indeed dynamic with much to explore in the surrounding areas. We're looking forward to your next visit.

10/10 Excellent

Omar

Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Omar, it's wonderful to hear that your experience at Courtyard Reno Downtown/Riverfront met your expectations. We're tremendously grateful for your top rating and look forward to welcoming you back for another enjoyable stay. Your satisfaction is our utmost reward.

10/10 Excellent

Pat Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room & friendly staff.
Stayed 2 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Thank you for sharing your perfect rating with us, Pat!It's wonderful to see how much you appreciated your time at Courtyard Reno Downtown/Riverfront! We want everyone to feel right at home at Courtyard Reno Downtown/Riverfront. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room.
Stayed 1 night in Sep 2023
Response from Customer Service on 1 Oct 2023
Stacy, it's wonderful to hear that you appreciated your room at Courtyard Reno Downtown/Riverfront. We're pleased to offer comfortable, spacious accommodations to enhance our guests' stays. We look forward to hosting you again in the future.

2/10 Terrible

Shannon

Travelled with partner
Disliked: Cleanliness, staff & service
M
Stayed 1 night in Sep 2023
Response from Customer Service on 26 Sept 2023
We appreciate the feedback, Shannon.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

4/10 Poor

Deborah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived on a Saturday at approximately 2:30. We were told our room was not ready, which was fine. The person at the desk said they would call when my room was ready. We returned over an hour later to find the room had been ready but no one had notified us. The signage in the hotel had us wind our way through two long corridors when the room was actually very close to the elevator. The desk chair had what appeared to be cigarette holes in the chair. The room was awkwardly laid out and seemed very small. The bed faced the window but there was little room to get to the far side of the bed. The extra seating was extremely uncomfortable. Again, it wa a Saturday night, but starting around 9:45 there was loud music that lasted about 1.5 hours. The music made it impossible to sleep or even hold a quiet conversation. Even though I paid for a week, we checked out after the first night.
Stayed 6 nights in Sep 2023
Response from Customer Service on 14 Sept 2023
Deborah, it's regretful to hear about your recent experience. We apologize for any confusion during check-in and appreciate your patience with the room readiness. Your feedback regarding the furniture and room layout is valuable and will be utilized in our efforts to improve guests' comfort. We are sincerely sorry for any inconvenience you may have experienced concerning the sound insulation in your room. We hope to have another opportunity to provide you with a better experience in the future.

6/10 Okay

Mary

Stayed 1 night in Sep 2023
Response from Customer Service on 6 Sept 2023
Thank you for sharing, Mary.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 4 Sept 2023
Thank you for the great rating, Patrick!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Reno Downtown/Riverfront! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Sept 2023
Michael, thank you for choosing Courtyard Reno Downtown/Riverfront and for giving us a great rating. We're pleased to know your experience with us met your expectations. We eagerly anticipate your next visit and promise to deliver another wonderful experience.