Hotel Dekat Regal Willoughby Commons

"Room service never came to bring us towels. The ad was misleading by saying they had a breakfast buffet thinking it was included with the stay. The staff gave us a bill as soon as we sat down. The pool was lukewarm and the pool room felt like a sauna"

"Very convenient location and amazing prices!"

"Very helpful staff, comfortable room, easy parking, no issues at all. Hotel feels a little outdated, but it's clear it's well-maintained. Stay was pleasant and quiet, no issues at all."

"You"

"Room never got cold"

"This is a wedding venue mostly but they do make rooms available to guests during the week and off peak periods. The entrance to the property threw me as it was behind the parking lot of a defunct closed strip mall and at first, I wasn’t sure the approach was taking me to the right place.. when you arrive and park, there is a 24/7 lobby that is not staffed, there I found a basket with an envelope and my name on it which contained a passcode to the common area and my room. I was the only one...

"Perfect"

"Everything was excellent"

"Worst hotel I ever seen in my entire life.. Wow we not gonna begin to discuss the drug and prostitution activities wow!!!"

"The price was great. Bed was poor. Pillows were terrible. Mattress was uncomfortable. The pool was empty. Room was clean but still smelled like cigarette smoke. The trash can outside the door was overflowing. They came aThe price was great. Bed was poor. Pillows were terrible. Mattress was uncomfortable. The pool was empty. Room was clean but still smelled like cigarette smoke. The trash can outside the door was overflowing. They came at 4am and noisily dumped it. Sounded like they dumped the...

"The room was very clean and neat. The whole room felt like home away from home. I didn’t like they didn’t have room service"

"The woman at the front desk was possibly clinically insane. My room was not cleaned properly. There was hair everywhere and grease all over the kitchen. The keys to both the building and the room were not working properly. I was unable to stay because of the filth. I was assured I would be refunded and I was not."

"We arrived to find the property under renovation. Our room was one in a wing of rooms in original condition. The carpet was torn and stained, not clear the sheets were clean, no towels, the towel rack was hanging off the wall as was the tissue holder, no glasses or cups, there was an extra (dented) refrigerator in the room. It would probably have failed any health or accommodation codes."

"Staff was great. Stained carpets old carpets all over. This hotel needs a facelift."

"Bathroom smelled like smoke, and tub didn't drain at all. Air conditioner didn't work"

"My only complaint is that the toilet seats are really low. It is especially uncomfortable if you have long legs."

"The hotel is in need of repair. The lampshade next to the bed had a fist sized hole in it, there was a large hole in the carpet by the door, the carpet in front of the bathroom had tape on it to hold it down. The hotel lost power twice in the five days we were there. I expected better from the Marriott brand."

"Quiet room, very clean, the breakfast offered was restaurant quality."

"We stayed here for the pool but it was closed for maintenance most of the time we were there. The maintenance guy was very nice and made a big effort to fix the problem with the pool. Front desk staff was nonchalant and very unhelpful about the broken coffee maker but the cleaners tried to help us out. We had to go buy our own coffee maker though. Breakfast buffet was awesome, as were the catering staff."