Hotel Dekat Regal Downtown West

"would not stay here again. Some parts of the floor seemed sticky - wasn't terrible (but in general we don't go barefoot on hotel floors anyway). Found a cockroach in the bathroom a small one, mocking me as I was trying to do my business. and the AC was not working. 1st night : upon arrival seemed ok, by the middle of the night it was quite warm but not bad enough to get up and investigate. we were out all day the next day, when we returned it was clear the AC was broken, we talked to the front...

"Don't like giving poor reviews, but the holes in the towels pushed me over the edge. Stayed for UT graduation. (Overpaid, $900 for 3 nights, so not sure if this skews my opinion. But would have paid $300 more to stay elsewhere.) -Place is not in good condition, probably 2 star condition. Scrapes on walls from traffic throughout, hallway carpets rippled on multiple floors. Bathroom wall paper gapped and signs of mold. Needs major TLC. (Room was clean however) -Loudest hotel room ever stayed in....

"Was a little run down with outdated amenities"

"A large unit that is nicely managed. Great kick-back and breakfast."

"Great stay! Will definitely stay here again! Staff was wonderful!!"

"This is a very dated facility.it seems to be a busy location and they should use some of the Revenue to renovate it. Here are just some of the issues I experienced 1.Hot water took a very long time to get to the shower. 2.Furniture in the room was falling apart such as the desk ready to collapse. 3.TV worked very poorly with channel selection and poor quality 4.Cards for door entrance to room were difficult to use and I was careful not to demagnetize them. 5,No clock radio in room Would never...

"It needs a lot of updating. The staff is very very nice and helpful."

"I didn’t like the motel at all. The people Out side of the motel is terrible and the outside atmosphere is very bad. I just skipped to stay in this motel despite I hv a reservation. "

"Breakfast room was small. Our king room was small. The bathroom was small. Thankfully it was all clean!"

"Everything looks nice but on the second night I slept in the other bed and woke up with bug bites."

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"Did not like it."

"Felt a little unsafe. Property didn’t look well kept. The person who checked me in was wonderful. When I got to my room it smelled bad. The bed and bathroom were clean. I would only stay here again if I had no other choice. The couch in the room was torn & tattered too."

"Breakfast was good. Wish there was more room to sit. I had to go back to my room to eat."

"The room was very clean and spacious. The night staff was amazing! So kind and so helpful! The location was great near shops and great food. We enjoyed our stay"

"This is a terrible place to stay. We stayed there for 2 nights and the second morning we found a live GERMAN COCKROACH! We took it to the front desk and showed them and the lady at the front desk was immediately questioning us on how it got there. We had to go buy large trash bags to bag all of our belongings so we didn’t get roaches in our house. We tried contacting the manger via email and the front desk tried contacting her. We have received no response from the manager at all or any type of...

"Clean, comfortable. The room layout is a good set up. Feels roomy, unlike most hotel rooms. Also, bathroom had good counter space. "

"The lady who checked us in was VERY NICE AND HELPFUL!!! The room was aged, and really needed a good cleaning."