Hotel berdekatan Jambatan Red Stairway

"The room is very clean. Facilities are new. Staffs are very friendly. Only problem is it located in the middle of a long "

"Clean and modern rooms"

"Our family of 4 stayed here for 5 nights. We were very happy about this place and the services they provided. The staff went above and beyond, day and night. Anything we needed they provided with a smile. Alina made an effort to speak English with us every time, which was very appreciated. It was a pleasure to return to the hotel each night and be greeted in such a professional and personable manner. Breakfast had a great variety of western and eastern options. The terrace was very relaxing and...

"Great location and staff very friendly "

"My husband and I very much enjoyed our stay here. Despite the staff not speaking fluent English (and our complete lack of ability to speak Chinese), everyone was incredibly accommodating to ensure all of our requests were met. One challenge is the location of the hotel which, if you're coming by DiDi, is somewhat of a mystery because the hotel is not right on a main street. We were fortunate to get some very good help from folks in a nearby shop, but it was mildly confusing for us coming from...

"It has been good experience."

"房間乾淨，位置便利"

"The Grand Hyatt is perfectly located near the Forbidden City and the Wangfujing Street. The hotel is beautiful and the staff extremely friendly and helpful."

"good and convenient location"

"The only negative i can think of is the air conditioning was jot turned on and the room was a little bit hot."

"Arrived, having booked a triple room. The room however only had one double bed. We explained that there should be an extra bed in the room to reception, but one was refused until we agreed to pay extra for it. All this was difficult as the receptionists could not speak any English. When the bed was delivered to the room there was no mattress just a base with duvet on top. Very disappointed."

"Excelente"

"Very nice and clean hotel with super friendly and welcoming staff. The universal buffet breakfast was truly outstanding — one of the best and most diverse hotel breakfasts you could find. The rooms were excellent, comfortable, and well maintained overall. However, some modern upgrades and minor renovations could make the rooms even better and elevate the overall experience further. Overall, we had a wonderful stay and would definitely recommend this hotel to others."

"Room is small. Location is not that convenient. The property conditions need to be improved for that price. Breakfast has very little options. "

"Advertised as a private room but was actually a dorm (same story reported by other travelers). Sheets instead of curtains. Told off for talking at 11pm. Noisy repairs underway from 7am. Floors never swept, tables sticky. Gave the property 3 days notice I would be leaving early but they still refused even a partial refund for the remaining nights, leaving me hundreds of dollars out of pocket. Absolute money grubbing. Stay away."

"Room was very clean and comfortable. Staff was helpful with taxi efforts."