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"Our first stay at Dusit Thani Pattaya marked our introduction to the Dusit hotel chain in Thailand. As loyal Hilton and Marriott members, we came in with certain expectations—and there were definitely highlights worth mentioning. The service truly stood out. The bell staff, reception team, and café barista were all wonderful—friendly, polite, and genuinely warm. Their kindness and attentiveness gave us a strong sense of Thai hospitality and made us feel very welcome throughout our stay. However, the room condition was a letdown. It felt old, outdated, and had an unpleasant smell. We honestly couldn’t imagine staying in the original room without the upgrade. That said, we deeply appreciate the effort made by the staff to accommodate us with a better room—it made a noticeable difference in our experience. On a positive note, the lobby is absolutely beautiful and creates a great first impression. The property’s private beach in Pattaya is also a rare and valuable feature, offering a relaxing and scenic escape. Combined with the signature Thai charm in service, these are the elements that would draw us back. Overall, while the service and setting shine, the rooms would benefit greatly from refurbishment to match the otherwise lovely experience."

"dirty linens and bathroom.Otherwise OK"

"Pullman Pattaya is a great hotel. Nice area in Wongamat/Naklua. "

"Great resort! Been going there for 11 years. Friendly staff! Amazing breakfast and the new pizzeria La Luna. Never had a good Italian pizza in Thailand before. 😃"

"This is a cute old style resort on a lovely beach. The restaurant food & staff is fantastic. The Rooms are very run down and if you’re unlucky enough to need a twin room you get a cabin split in 2 with what feels like a piece of paper for the connecting door. Threadbare towels and very basic ammenities. Reception staff incredibly rude to every single person regardless of what they need. Really horrible especially the bigman. Very over priced for what you get. "

"The staff was phenomenal. There was an incident at the pool with men taking photos of myself and my friend while we were at the pool and the staff immediately took action. It was wonderful to have them take this so seriously instead of dismissing it. 10/10 - would return to this hotel!"

"Cleanliness Exceptional service"