Private Holiday Homes in Ærø Municipality

"I made a booking through hotels.com. I then received check in instructions from Dancenter, which is a holiday agent in Denmark. As the booking was done through hotels.com I expected the stay to be fully paid, but when arriving at the property it was clear that on top of the hotels.com price I had to pay for electricity, water and heating. This was not explained on hotels.com. Arriving at the property I discovered that there was no bedding, so I had to go to the local supermarket and buy bedding....

"Basically this listing on hotels.com has a lot of information that is not listed on their listed but is only provided to you after you've booked. On the listing, prior to my booking, the check in time is from 0900hrs but after booking, the property sent me an email stating check in is at 1600hrs. That's a discrepancy of 7 hours! Contacted the property via hotels.com chat and they just conveniently said please refer to their website. Why didn't they just put the right information at the listing...

"La television ni le chromecast ne fonctionnaient. Le wifi n'était pas reconnu. Beaucoup de poussieres et meubles intérieures de cuisine et certaines vaisselles étaient sales. La maison est très jolie et spacieuse. Bonnes literies Par contre pas mal de vis a vis "

"God beliggenhed, hyggeligt og rent byhus. Venligt personale."

"God beliggenhed og meget billig"

"The property was very outdated and not clean. Upon booking, we were asked to personally transfer a deposit, which would later be adjusted based on water and electricity usage. During our stay, we contacted customer service for help locating the water meter, as we were unable to find it. This was never properly resolved, which made it impossible to provide accurate readings. After check-out, we were informed that the final invoice would be shared and that any remaining deposit would be...

"Beskrivelsen af lejligheden var meget kort. Måtte selv skrive for at hører mere ind til hvad der var i lejligheden hvilket kunne have været dejligt at vide forinden. For eksempel hvad der var i køkkenet ( eksempel kaffemaskine,fryser og lignende. ) Ellers var det et dejligt ophold vi havde og virkelig central beliggenhed midt i byen."

"Alles bestens, Gemütlichkeit hat etwas gefehlt.. Ein Kamin wäre top! Es war jedoch alles vorhanden, es hat alles funktioniert. Das Apartment ist sehr hellhörig zum Nachbarhaus. Ansonsten waren wir sehr zufrieden. Umgebung ist wundervoll. "

"No toilet papers, no towels, no garbage bins, absolutely no one to help to check-in. Nightmare to open the key box. We suffered badly in -7C weather for 2 hours to open the key box. Support phones don’t work. Absolutely ghost place. No one to even talk to or seek help. Poor bed. They charge for cleaning separately and there is cleaning inspection fee separately. You have to measure the utilities yourself and pay separately. Good place to self torture yourself by paying high cost in a...

"Det er fuldstændigt umuligt at kommunikere med Hotels.com og Dancenter. Vi har i månedsvis spurgt efter en samlet faktura for hele regningen. Der kommer generelt intet svar og når der kommer et svar så indeholder det ikke hele fakturaen. TOTALT HÅBLØST. Ser frem til at høre fra Dancenter/Hotels.com"

"Die Terasse und der Grill waren auf jeden Fall nicht sauber gemacht bevor wir in das Haus gekommen sind. Ebenso hatte das Haus auch innen einiges zu bemängeln. Kaffeemaschine, Besteck und Toaster waren alles andere als Sauber. Ich würde dieses Haus mit dem heutigen Wissen auf keinen Fall nochmals buchen."