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Hotel Rio Queretaro

3.5 star property
Family-friendly hotel with 24-hour front desk and coffee shop/cafe

Choose dates to view prices

Photo gallery for Hotel Rio Queretaro

Interior detail
Lobby sitting area
Ecotours
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (1 Cama Matrimonial)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room (1 Cama Matrimonial)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room (1 Cama Queen)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room (1 Cama Queen)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Andador Matamoros 12, Centro Historico, Querétaro, QUE, 76000

What's nearby

  • Querétaro Cathedral - 2 min walk - 0.2 km
  • Josefa Ortiz de Domínguez Auditorium - 3 min drive - 2.3 km
  • Aqueduct of Santiago de Querétaro - 3 min drive - 2.3 km
  • Plaza Galerias Shopping Center - 3 min drive - 2.3 km
  • Corregidora Stadium - 4 min drive - 4.2 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 40 min drive

Restaurants

  • ‪Maco Cafe - ‬1 min walk
  • ‪Black Juice & Coffee Lab - ‬1 min walk
  • ‪Almozero Centro - ‬3 min walk
  • ‪Café el Árbol - ‬3 min walk
  • ‪Koffein - ‬2 min walk

About this property

Hotel Rio Queretaro

Family-friendly hotel near Aqueduct of Santiago de Querétaro
Take advantage of a terrace, a coffee shop/cafe and dry cleaning/laundry services at Hotel Rio Queretaro. The on-site Mexican cuisine restaurant, Dos Patios, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
You'll also enjoy perks such as:
  • Limo/town car service, full breakfast (surcharge) and bike hire
  • Express check-out, express check-in and babysitting (surcharge)
  • Luggage storage, wedding services and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms are individually furnished, and include comforts, such as premium bedding and first-run films, in addition to perks, such as pillow menus and laptop-compatible safes.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 28-inch LCD TVs with premium channels and first-run films
  • Free infant beds, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (MXN 180 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 125 to 150 for adults and MXN 80 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dos Patios
  • El Rinconcito

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • In a regional park
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2011

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 125 to 150 for adults and MXN 80 to 100 for children
  • Airport shuttle fee: MXN 1400 per person (one-way)
  • Airport shuttle fee per child: MXN 1400 (one-way)
  • Nearby parking fee: MXN 180 per day(1148 ft away; open 24 hours)
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Rio Queretaro
Rio Queretaro

Frequently asked questions

Is Hotel Rio Queretaro pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Rio Queretaro?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Hotel Rio Queretaro?

Checkout is at 1 PM.

Does Hotel Rio Queretaro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1400 per person applies.

Where is Hotel Rio Queretaro located?

This family-friendly Querétaro hotel is located in the historical district, within 1 mi (2 km) of Teatro de la Ciudad and Aqueduct of Santiago de Querétaro. Museum of the Restoration of the Republic and Museum of the City are just steps away.

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Hotel Rio Queretaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 585 reviews
Rating 8 - Good. 205 out of 585 reviews
Rating 6 - Okay. 51 out of 585 reviews
Rating 4 - Poor. 18 out of 585 reviews
Rating 2 - Terrible. 18 out of 585 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel staff was very polite and rooms were great
Stayed 1 night in Nov 2022

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, very close to the center of the city, at a walking distance. Very clean and friendly staff.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and walk around the beautiful Querétaro Centro.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful time in Querétaro

Fantastic location in Querétaro. The hotel was walking distance to all the main sights and there was a good selection of restaurants and coffee shops nearby. Will definitely stay here again.
Stayed 2 nights in Feb 2023

10/10 Excellent

GILBERT

Liked: Cleanliness, amenities, property conditions & facilities
Jesus and all hotel personnel were great.
Stayed 4 nights in Oct 2023

10/10 Excellent

Miguel

Liked: Staff & service, amenities, property conditions & facilities
It was close yet far enough from all the noise in other areas.
Stayed 2 nights in Sep 2022

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, quiet, clean, good food. Best value
Stayed 2 nights in Jul 2022

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable. Staff very nice.
Stayed 1 night in Mar 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow

Loved the friendliness of the staff, the cleanliness, and the location! Close to coffee shops, restaurants, and museums.
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Very helpful with transportation planning Our room was a bit noisy late in the evening due to it’s location in the hotel Overall we had a great stay

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the hotel. The staff was amazing, accommodating and friendly. Even helped us plan transportation to nearby San Miguel. Hotel room was clean, and spacious. Hotel was conveniently located near the town square where we spent the day exploring and walking.
Stayed 1 night in Oct 2022

10/10 Excellent

Susanne

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 9 nights in Oct 2023

10/10 Excellent

Beatrice

Helpful

The Rio Hotel is an amazing place to stay just a few steps from the main church’s and attractions. Rogelio, Itzel, Carolina were so helpful & friendly giving us directions,
Stayed 1 night in Jun 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check-in & check-out. Friendly helpful front desk staff. Huge room with a/c and perfectly clean. Only negative would be how long it took to get hot water in the shower (in excess of 10 minutes!). Perfect location in the city center. Great places to eat, drink, tours to take. Safe area. Great value!
Stayed 2 nights in Aug 2023

8/10 Good

Armando

Liked: Cleanliness, staff & service
Location is perfect. Lots of historic sites are within walking distance. Rooms are simple, down to the minimum. There are no elevators and stairs are a bit narrow. Keep that in mind if you hace difficulty getting around. Staff is very professional and will assist you in any way they can. Rooms are clean every day. Nice place.
Stayed 7 nights in Apr 2023

8/10 Good

José David Nazario Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
sigan superandose
Stayed 1 night in Jul 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Know what you booked

The only problem we had was at check in when the room they gave us was not what we had paid for(the most expensive room listed). After pointing this out, they showed us two other rooms to pick from. The room and entire hotel was very clean and we had no other problems.
Stayed 9 nights in May 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay at Rio Hoteles in Querétaro! Everyone was very nice, but particularly Alejandro & Ricardo. My room was clean. It is noisy in the evening and you can hear the bell churches but I really didn’t mind. Ricardo was my Uber driver and took me to all the magic Pueblos around. I even met his Mom, who made me a Calavera Catrina make-up. The Hotel is well located in the Centro and near a beautiful park. I now have a new family in Querétaro!
Stayed 10 nights in Oct 2023

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Updated property, nice furnishings, central location. Water pressure and delivery of hot water in the shower was not good. My room was clean, lobby was clean, and the common areas were clean. Noise was definitely a problem; situated on a busy andador full of bars and restaurants, busy loud restaurant and bar in hotel, close to churches where fireworks were exploding at all hours, and church bells ringing. Staff was friendly and accomodating. However, I will not stay here again.
Stayed 2 nights in Jun 2023

6/10 Okay

Alejandra

Liked: Cleanliness
Too noisy on the rooms of the first floor, no warm water, old rooms. I reserved a king room and upon arrival told us they didnt have any availability.
Stayed 3 nights in Nov 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with construction and a drunk smashing a bottle at 2:00am in front of door of one of my travelers. The desk did nothng about it.
Stayed 1 night in Feb 2023

6/10 Okay

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower I let the water run about more than 5 minutes and nathing
Stayed 2 nights in Sep 2023

4/10 Poor

Angelica

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was fine but the toilet is broken and the air conditioner is not working properly and not internet we call and report but don’t fixed the problem
Stayed 4 nights in Aug 2022

2/10 Terrible

Jeff

Disliked: Staff & service, amenities, property conditions & facilities
This property is poorly managed. There was no hot water for our entire stay, not sure how they are meeting Covid cleaning protocols with no hot water. The restaurant was closed down by the government on our first night. The safe in the room didn’t work, was told it would be fixed on the Monday, left Thursday, still not working. Could be a decent hotel with some repairs and new management. The location was decent, the rooms were a good size, but this inconveniences and lies take away from the overall experience.
Stayed 7 nights in Aug 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Reciptionist lie to us about parking lit availability. We called before booking our night and when we arrived she told us the parking lot was closed and she didn’t seemed to car or help us resolve our situation. There was other issues and she was not helpful seemed to not care
Stayed 1 night in Feb 2021