Everyone from housekeeping to front desk was wonderful. Polite, helpful, friendly. The facility and rooms are modern and clean. The hotel also has a good restaurant on the first floor with reasonable prices. We'd never been to Queretaro before and chose Hotel Crown Victoria because it had good prices and its location was listed at being in el centro. In reality, the hotel is along a highway in a kind of business/industrial neighborhood so it's not really walkable. But, on the plus side, I was able to catch a taxi in front of the hotel and find city buses nearby.