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Heritage Queenstown

Photo gallery for Heritage Queenstown

Property amenity
In-room safe, blackout curtains, iron/ironing board
Property grounds
Family Deluxe Room Non-Lakeview | In-room safe, blackout curtains, iron/ironing board
Exterior detail

Overview of Heritage Queenstown

VIP Access

Heritage Queenstown

4.5 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
91 Fernhill Road, Queenstown, 9197

Explore the area

  • Popular LocationLake Wakatipu11 min walk
  • Popular LocationSteamer Wharf17 min walk
  • Popular LocationTSS Earnslaw Steamship19 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)12 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Williams Cottage and St Josephs Parish are local landmarks, and some of the area's activities can be experienced at Mt Crichton Loop Track and Fear Factory Queenstown. Underwater Observatory and CaddyShack City Mini Golf are also worth visiting. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with skydiving and ecotours.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Lake Wakatipu - 11 min walk
  • Steamer Wharf - 17 min walk
  • SKYCITY Wharf Casino - 17 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Skyline Queenstown - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

Restaurants

  • Smiths - Craft Beer House - 19 min walk
  • Fergburger - 3 min drive
  • Skyline Gondola - 3 min drive
  • Vudu Cafe & Larder - 20 min walk
  • The Nest Bar & Kitchen - 10 min walk

About this property

Heritage Queenstown

4.5-star luxury hotel in the city centre
Consider a stay at Heritage Queenstown and take advantage of a terrace, a garden and a library. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Mackenzies Restaurant, features al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and a ballroom
  • Barbecues, a lift and a TV in reception
  • Guest reviews speak highly of the breakfast
Room features
All 175 rooms boast comforts such as air conditioning and dressing gowns, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 49-inch LCD TVs with premium channels
  • Fridges, free infant beds and daily housekeeping

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

Czech, English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: NZD 36 for adults and NZD 18 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Mackenzies Restaurant

Things to do

  • Bike rentals
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3079 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Braille signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Fridge

More

  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 36 for adults and from NZD 18 for children
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Does Heritage Queenstown have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at Heritage Queenstown?

As of 1 Jun 2023, prices found for a 1-night stay for 2 adults at Heritage Queenstown on 16 Jun 2023 start from RM 593.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heritage Queenstown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heritage Queenstown?

Self-parking is free at this property.

What time is check-in at Heritage Queenstown?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Heritage Queenstown?

Checkout is at 10 AM.

Where is Heritage Queenstown located?

Located in the heart of Queenstown, this luxury hotel is within a 15-minute walk of Mt Crichton Loop Track and Lake Wakatipu. Steamer Wharf and SKYCITY Wharf Casino are also within 1 mile (2 km).

Heritage Queenstown Reviews

Heritage Queenstown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1000 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 332 out of 1000 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 66 out of 1000 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 30 out of 1000 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 13 out of 1000 reviews" "
" "2 - Terrible 1%

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved all the welcoming staff and friendly Then the Lakeview rooms had breathtaking views Remarkables from verander So spacious with huge lounge/tv area and the most comfortable King bed We used all the facilities each day Gym hot tub pool and sauna Also the foos was truly delicious and the chief Alvin even came out to.meet us Yuka our waitress was so bubbly and happy and Arusha was so friendly i miss them all already Will recommended hotel for a luxury experience x woll be back !
Stayed 8 nights in May 2023

10/10 Excellent

Robert Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you go to queenstown stay here, it was perfect for the week we spent here. Lovely atmosphere, food, service, staff, booking, everything was bliss!
Stayed 7 nights in May 2023

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heritage is quiet and relaxing with an amazing view.
Stayed 4 nights in May 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in May 2023

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked attractive surroundings
Stayed 1 night in May 2023

10/10 Excellent

Ruth

Stayed 2 nights in May 2023

8/10 Good

Rahul

Stayed 2 nights in Apr 2023

2/10 Terrible

Michael

Stayed 1 night in Apr 2023

8/10 Good

Dean

Stayed 7 nights in Apr 2023