4/10 Lemah
Trina
13 Feb 2026
We made our lake view reservation with this property months in advance and received confirmation. When we arrived after traveling halfway around the world, we were informed there was an “issue” with our room and that the lake view room we had reserved was no longer available.
We were offered the following options:
• Move into a room with no view, which was not what we reserved.
• Stay one night in a lake view room that would not be ready until that evening, then move to a different room the next day.
• Move rooms nightly in order to maintain a lake view for our four-night stay.
• Or find another hotel during peak season when nearly every property was fully booked.
These were not reasonable alternatives for a confirmed reservation, especially during high season. Ultimately, the manager was able to locate availability at another hotel, and we relocated. However, this situation cost us a full day of our vacation — time we cannot recover.
We planned and booked this trip months in advance. It is extremely disappointing that a confirmed reservation was not honored upon arrival.
Trina
Menginap 4 malam pada Feb 2026










































