Thank you for sharing your review. We are delighted to hear that you found our property excellent and appreciated the rustic, quaint, and well-equipped nature of your room.We apologize for the disturbances you experienced due to the street noise and the drain pipe in your room. We understand how important a peaceful environment is for a comfortable stay, and we are sorry that these issues impacted your experience. We will look into solutions to mitigate the noise from the street and address the drain pipe noise to ensure a quieter atmosphere for our guests.Your feedback is essential in helping us improve, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more tranquil stay.Warm regards,

Bonjour Perry!Thank you for your wonderful review! We're delighted to hear that you appreciated our convenient location in Old Quebec and found our digital check-in system easy to use. We strive to provide our guests with a seamless and enjoyable experience, and it's great to know we succeeded during your stay. We hope to welcome you back on your next visit to Quebec City!Best regards,

Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our hotel's charm and location. We hope to welcome you back soon!Clos Saint-Louis

Thank you for sharing your wonderful experience with us! We're thrilled to hear that our location and facilities met your expectations and that our staff made your stay even more special. We appreciate your recommendation and look forward to welcoming you back for another memorable visit in Old Quebec.Warm regards,Clos Saint-Louis

Thank you for taking the time to share your experience. I am glad to hear that you enjoyed the charm and location of our hotel. I apologize for the inconvenience with the access codes and the delayed response to your email. We are taking steps to ensure that these issues are addressed for future guests. We appreciate your understanding and look forward to welcoming you again.Clos Saint-Louis

Thank you for choosing our hotel for your visit to Quebec City! We're thrilled to hear that we could enhance your experience and make your holiday memorable. We hope to welcome you back soon!Clos Saint-Louis

Thank you so much for your positive feedback and wonderful comments. We will be more than glad to welcome you again next time you come visit!

Thank you very much Douglas, we're glad to see that you've enjoyed your stay and hope to see you again soon!

Thank you so much for this positive feedback! Even if your stay was improvised, we are extremely happy to learn that you enjoyed your experience.We hope to see you again soon!

Thank you very much for this positive feedback and wonderful comments! We are very glad to learn that you enjoyed your stay with us!

Dear Guest,Thank you for your 4/5 review! We're glad to hear the hotel met your expectations. Hope to welcome you back for an even better stay next time!Warm regards,

Thank you very much for this positive review and wonderful comments. We are very glad to learn that you enjoyed your stay with us.

Thank you so much for these wonderful comments and perfect review!We hope to see you again soon!

Thank you very much for this positive feedback. We will look carefully into why it was not clear that we operate a virtual front desk when you booked so it does not happen to any future guests.We hope to see you again soon!

Thank you very much for this positive feedback and wonderful comments. We are very happy to hear that you enjoyed your stay at our property and will definitely be looking into your comment about the other blanket on the bed.We hope to see you again soon!

Thank you very much for this positive feedback. We are very happy to hear that you enjoyed your stay.We hope to see you again soon!

Dear guest,Thank you for your glowing review! We're thrilled you loved our charming hotel, centrally located in Old Town Quebec. It's wonderful to hear you found the room super nice and enjoyed the easy parking. We appreciate your note about the stairs and luggage. Delighted you loved your stay and hope to welcome you back soon!

Dear guest,Thank you for your feedback! We're glad you enjoyed our beautiful hotel and appreciated our prime location. We'll certainly take note of your comment about the stairs. Hope to see you again soon!

Dear guest,Thank you for your glowing review! We're delighted you appreciated the historic charm of our hotel and its prime location in Old Quebec. It's wonderful to hear you enjoyed your spacious room and the nearby attractions. We truly appreciate your recommendation and hope to welcome you back soon!

Thank you for this amazing review, Jesse! We hope to see you again soon for another perfect stay in our City.

Thank you for this perfect score, Sherri! We're thrilled you loved your experience with us. We hope to have the pleasure of welcoming you again for another memorable stay!

Thank you for this great score, Atsushi! We're thrilled you enjoyed your experience, and we hope to see you again soon.

Thank you so much Anna for your positive feedback and wonderful comments! We are thrilled to learn that you enjoyed the hotel and its location. It is so fun to hear.We hope to see you again soon!

Bonjour,I am truly sorry to learn about this. It is not in our values at all here at Hôtel Clos Saint-Louis. Even if we are not on-site, we are always only a few minutes away. Guest satisfaction and customer service are a top priority for us, so I apologize if you didn't feel like this was the case. I will personally contact you today to know more about your stay.Thank you

Dear guest,Thank you for the fantastic 5/5 rating! We're thrilled to hear you had such an enjoyable stay with us. Your feedback means a lot, and we hope to have the pleasure of welcoming you back in the near future!

Thank you for this great score, Nate! We're delighted you enjoyed your stay, and we hope to welcome you again soon.

Thank you so much for your fantastic review and perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's always our goal to provide exceptional service and ensure our guests have a memorable time. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

Thank you for your lovely feedback! We're thrilled to hear that your stay with us was everything you expected for a romantic getaway. We can't wait to welcome you back soon for another memorable experience!

I'm glad to hear that everything met your expectations! Thank you for your kind words. We strive to provide a super nice and convenient experience for all our guests. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you so much for your fantastic review and perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's always our goal to provide exceptional service and ensure our guests have a memorable time. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

Thank you for your lovely review! We're delighted to hear that you enjoyed our amazing location in a quiet and pleasant area, perfect for dining, shopping, and exploring historical sites. We apologize for any inconvenience regarding the WiFi in your room and appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back for another enjoyable stay soon!

Thank you very much for your excellent review on Expedia! We are delighted that you had a pleasant stay. Your positive feedback is highly valuable to us. Feel free to come back and visit us again on your next trip. We would be delighted to welcome you again!

Thank you very much for your feedback. Your comments are noted and we will work with the team on these to improve our service. We hope the rest of the stay was up to your expectations and we hope to see you again soon!

Thank you for the positive feedback. We are glad to know you enjoyed your stay in our hotel!

Merci Stéphanie pour cette rétroaction positive ! Nous sommes heureux d'apprendre que vous avez aimé votre séjour.

Bonjour Maureen, Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding parking on the first day of your stay. Your feedback regarding the parking situation is valuable, and we will certainly look into ways to improve this aspect of our service. We're glad to hear that despite this issue, you had an awesome stay, and we look forward to welcoming you back in the future. If you have any further comments or concerns, please don't hesitate to let us know.- Séfora

Merci pour cette rétroaction et cette note parfaite. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous !

Bonjour Mario,Merci énormément pour votre rétroaction parfaite ! Nous sommes très heureux d'apprendre que votre séjour méritait un 5 sur 5.En espérant vous revoir bientôt !

Thank you for your kind words! We're thrilled to hear that you find our rooms beautiful and that you choose to return to our hotel year after year. Your loyalty means the world to us, and we look forward to welcoming you back again soon!

We are extremely sorry to learn that there was a problem with the information we gave you before checking-in. We know it is extremely frustrating to go up and down stairs because of our mistake. We usually double check to make sure there are no errors, so we are truly sorry for this. Hope we can make it up to you in the future!

Thank you very much for this positive feedback and wonderful comments. We are very glad to enjoyed your stay with us!

Thank you very much for your feedback. We will look into that right away, we are very sorry about this issue. Glad to hear you enjoyed the rest of your stay!

Thank you for your feedback Christopher! You are welcome back anytime!

Thank you very much for this positive feedback. We are happy to learn that we were the chosen ones after your researches. Glad you enjoyed your stay!

Thank you very much for this positive feedback and wonderful comments! We are glad to learn that you enjoyed your stay and that everything went smoothly.

Merci de nous donner votre rétroaction sur notre hôtel. Pourrions-nous svp avoir plus de détails ?

Bonjour Marc,Thank you for your constructive feedback. Within the hospitality world, we always want to become better and it is with comments like yours that we will get there. It is true that there is no control over the room temperatures as it is a very old building. Parking is only available upon reservation and we have very few, so it is first come first serve. We will also look to what happened with the amenities and the toilet paper.Thank you very much,Team Hotel Clos Saint-Louis

Thank you for your positive feedback and we are extremely happy to know you loved your trip! Do not hesitate to come back whenever you wish!

Thank you so much for these comments. It is very appreciated. Hope to see you again soon!

Thank you very much for this positive feedback and wonderful comments.