2 outdoor pools, a heated pool, free pool cabanas, pool umbrellas

Reviews of Atelier Playa Mujeres - Adults Only - All Inclusive

5 out of 5
Atelier Playa Mujeres - Adults Only - All Inclusive
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 781 out of 1005 reviews" "
Rating 8 - Good. 112 out of 1005 reviews" "
Rating 6 - Okay. 52 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from Atelier Playa Mujeres on 20 May 2024
Dear Jenna, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay. We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, relaxing resort the food was delicious and the service was some of the best I’ve ever had
Stayed 4 nights in May 2024
Response from Atelier Playa Mujeres on 20 May 2024
Dear Ms. Sandra,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay.We are delighted to hear that you found our resort beautiful, quiet, and relaxing and enjoyed the exquisite gastronomic optionsWe are particularly proud that you highlighted our handcrafted hospitality as some of the best you have ever experienced. Your kind words are a great motivation for our team.We look forward to welcoming you back in the near future for another unforgettable experience.Kind regards.

10/10 Excellent

Marie Addie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole service, dining, amenities and experience at this hotel was so remarkable and outstanding. The service from every hotel staff is a total excellent package. The amenities are top of the line. The food was so amazing and did not disappoint at all.
Stayed 4 nights in May 2024
Response from Atelier Playa Mujeres on 17 May 2024
Dear Marie Addie,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay.We are delighted to hear that every aspect of your stay, from our handcrafted hospitality to the dining and amenities, exceeded your expectations. Our team strives to provide an exceptional and memorable experience for each guest, and it is incredibly rewarding to know that we succeeded in making your stay remarkable.Your kind words about our luxurious amenities and amazing food are much appreciated. We take great pride in offering a diverse and high-quality culinary experience, and we are thrilled that it did not disappoint.Thank you once again for your generous feedback. We look forward to welcoming you back to Atelier Playa Mujeres for another outstanding stay.Warmest regards.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very excellent service!! Just make sure you make dinner reservations ahead of time as most dining places not buffet are filled quickly!
Stayed 3 nights in May 2024
Response from Atelier Playa Mujeres on 14 May 2024
Dear Ms. Josie,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you found our handcrafted hospitality excellent. Your advice on making dinner reservations ahead of time is much appreciated and will surely help future guests. We look forward to welcoming you back soon for another memorable experience.Best regards.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. The food was amazing at every restaurant. Drinks were great and on point with what was requested. The staff are friendly and attend to your every need. I cannot say enough good things about this resort. It's the best All Inclusive resort we have been too and we have been to over 20 locations.
Stayed 7 nights in May 2024
Response from Atelier Playa Mujeres on 14 May 2024
Dear Ms. Lisa,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you found our property excellent and enjoyed the exquisite gastronomic options at our restaurants. Our dedicated team takes pride in delivering handcrafted hospitality, and it is gratifying to know that their efforts made your stay exceptional. Your kind words mean a lot to us, especially from a seasoned traveler like yourself. We look forward to welcoming you back for another unforgettable experience.Kind regards.

10/10 Excellent

HAE JUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the building designs were very unique. However, there was a slight soggy smell in the swim -up room.
Stayed 4 nights in May 2024
Response from Atelier Playa Mujeres on 14 May 2024
Dear Hae Jung,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you appreciated the unique design of our buildings. However, we are concerned about the slight soggy smell you encountered in your swim-up room. We take such feedback seriously as part of our commitment to providing handcrafted hospitality. Please know that we have addressed this with our housekeeping team to ensure it does not happen again. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Kind regards.

10/10 Excellent

Keyaisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Atelier Playa Mujeres on 13 May 2024
Dear Keyaisha, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay. We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Atelier is the best we've ever experienced. Every level of staff is kind and focused on providing every guest a best in class experience. The facility is impossibly clean. The food served at all the restaurants is top teir experience, a perfect place for a foodie to stay. There are a variety of experiences from art, food, tequila tastings, fitness classes, and bike rides. We loved our vacation here.
Stayed 4 nights in May 2024
Response from Atelier Playa Mujeres on 10 May 2024
Dear Mr. Jason,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that our dedicated team provided you with exceptional service and made every effort to ensure you had a memorable stay. It is delightful to know that you found our facility impeccably clean and enjoyed the top-tier dining experiences at our restaurants, perfect for food enthusiasts like yourself.We are delighted that you appreciated the variety of experiences we offer, from art and food to tequila tastings, fitness classes, and bike rides. It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic vacation.Kind regards.

10/10 Excellent

Niket, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 11 May 2024
Dear Ms. Niket, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay. We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

RAFAEL, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es de los mejores hoteles en los que nos hemos quedado, sin duda, el servicio de su gente es outstanding, Lázaro de Guatemala, Pedro, Orlando entre muchos otros más, nos hicieron un upgrade de una habitación con piscina semi-privada que estuvo increíble. La comida y los tragos para ser un all Inclusive es excelente. Lo único molesto, fue la insistencia para asistir a un desayuno para venderte la membresía del hotel, a la cual al final ya no fuimos, oiamos a otros huéspedes quejarse por eso también. Pero en resumen fue una estadía que superó por mucho nuestras expectativas. Será nuestro hotel oficial en Cancún!!
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 6 May 2024
Estimado Sr. Rafael,Gracias por haber elegido ATELIER Playa Mujeres para sus vacaciones, y haberse tomado el tiempo de compartir sus comentarios sobre su estancia.Agradecemos que describa las cualidades que más disfrutó de su estadía, desde las impecables instalaciones, las exquisitas opciones gastronómicas, la comodidad de suite, pero sobre todo de la característica hospitalidad hecha a mano de nuestros arteleros.Brindaremos un especial reconocimiento a Lázaro, Pedro y Orlando, por contribuir a que su estadía fuere aún más inolvidable.Por otro lado, sus observaciones y sugerencias son de mucha ayuda para la mejora constante de nuestro hotel, y le aseguramos que tomaremos acción inmediata para remediar nuestras posibles áreas de oportunidad y mejorar los servicios que ofrecemos.Una vez más, muchas gracias por sus comentarios y por reconocernos como uno de los mejores hoteles en los que se ha hospedado. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y continuar superando sus expectativas.Saludos cordiales.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool service was excellent,
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 6 May 2024
Dear Ms.Patricia,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed our pool service during your experience at our resort. We take great pride in providing excellent hospitality by the pool, and we are thrilled that it contributed to your positive experience. We hope to have the pleasure of welcoming you back for another memorable stay soon!Kind regards.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best all inclusive resort I have stayed at. The food, room, property and drinks were all amazing. The staff was attentive and the atmosphere was relaxing which is what I needed to disconnect from the stress of life and work. I am look forward going back this year.
Stayed 2 nights in Apr 2024
Response from Atelier Playa Mujeres on 3 May 2024
Dear Ms. Sabrina,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.Knowing that our resort provided you with the perfect escape from the stresses of daily life warms our hearts. It is wonderful to hear that our culinary delights, accommodations, and attentive staff exceeded your expectations.We are already counting down the days until your return visit! If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warmest regards.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Great resort.
Stayed 2 nights in Apr 2024
Response from Atelier Playa Mujeres on 3 May 2024
Dear Ms. April, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay. We are delighted to know you had such a pleasant experience. We appreciate you recommending us. We look forward to welcoming you back soon and continuing to surpass your expectations. Warmest regards.

10/10 Excellent

Lynne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my room. The staff was very assessable, my view was stunning, nothing else I could want. I will return, hopefully soon!
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 29 Apr 2024
Dear Ms. Sweeney,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you loved your suite and found our staff's unique handcrafted hospitality, heartwarming. It is wonderful to know that you enjoyed and were mesmerized by the stunning views from every corner of our facilities.We are looking forward to welcoming you back soon for another memorable experience. Your home away from home awaits!Kind regards.

10/10 Excellent

Xi, Tempe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice overall. Food not the best but above average.
Stayed 5 nights in Apr 2024
Response from Atelier Playa Mujeres on 29 Apr 2024
Dear Ms. Xi,Thank you for choosing Atelier Playa Mujeres for your recent stay and for sharing your feedback with us. We are glad to hear that you enjoyed your overall experience with us.Your comments regarding the food are duly noted, and we appreciate your honesty. We continuously strive to improve and offer the best dining experience to our guests, and your feedback will certainly help us in this endeavor.We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable stay.Kind regards.

10/10 Excellent

Kierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service, drink & food quality, and the resort is very clean & modern
Stayed 2 nights in Apr 2024
Response from Atelier Playa Mujeres on 29 Apr 2024
Dear Kierra,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed our handcrafted hospitality, exceptional gastronomic offerings, and the modern cleanliness of our resort. Your satisfaction is our utmost priority, and we are thrilled to have provided you with a memorable experience.We look forward to welcoming you back for another exceptional stay in the near future.Kind regards.

10/10 Excellent

Eric

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atelier was a fantastic time. It's everything you would expect from an all-inclusive resort and so much more. The staff were outstanding and made us feel welcomed at every single turn and every place we went. Great food options and easy to use the reservation system as you can do it from your phone. You can also check on activities on your phone as well. As an Expedia Gold member I was given all the benefits and the room upgrade was astounding. The roof top suite was one of the best experiences I've ever had and the view was phenomenal overseeing the golf course and the multi-blue waters of Playa Mujeres. I would definitely come back again.
Stayed 5 nights in Apr 2024
Response from Atelier Playa Mujeres on 27 Apr 2024
Dear Mr. Eric,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you enjoyed your stay and found our resort exceptional in every aspect.It brings us joy to know that our team made you feel welcome at every moment and in every corner of the resort. Additionally, we are pleased to hear that you enjoyed our delicious dining options and found our reservation and experience system convenient through the mobile app.We are delighted that as a Gold member of Expedia, you enjoyed all the benefits, including the stunning suite upgrade to our rooftop suite, from where you could appreciate the breathtaking views of Playa Mujeres.We look forward to welcoming you back in the future for another unforgettable experience at Atelier Playa Mujeres.Kind regards.

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 25 Apr 2024
Dear Mr. Stanley, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Juan Fernando Villa, Gastonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we walked in to the time we left the attention to detail was espectacular. The food, the drinks, Irvin at La Calle can put quite the show. Suyin y Jorge were our butlers and were so attentive and made sure all of our needs and wants were taken care of. Inspira is highly recommended. They give you that little extra care and it’s well worth it. They had us choose an aroma for our stay so our room can smell like that during our entire stay. Our room was cleaned twice a day. The cherry on top was At the end of our stay we were gifted with VIP lounge passes for the airport. Overall we are planning to come back and I can say that by far, this is one of the best places we’ve stayed at. Definitely a Must come back and we highly recommend it.
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 22 Apr 2024
Dear Mr. Villa,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed the meticulous attention to detail, exquisite dining experiences, and unique handcrafted hospitality provided by our dedicated team members, including Irving, Suyin, and Jorge.Your recommendation of our Inspira amenities experience is truly appreciated, and we are thrilled that you found it to be a highlight of your stay. It was a pleasure to create an unforgettable experience for you, from the selection of your suite aroma to the thoughtful gesture of VIP lounge passes for your departure.We are grateful for your kind words and look forward to welcoming you back for another exceptional stay in the near future.Cordially.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 22 Apr 2024
Dear Mr. Paul,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience.We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Hua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place to stay without any worry. Super good service and good. Drinks every 2-min walk like. Very polite people here, room service on time
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 19 Apr 2024
Dear Mr. Chen,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are thrilled to hear that you had a terrific experience with us and found our resort a worry-free haven of hospitality.It is wonderful to know that you enjoyed our attentive service, delicious cuisine, and luxurious amenities, such as the availability of drinks and prompt suite service. We take great pride in providing a welcoming and relaxing environment for all our guests.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Warmest regards.

8/10 Good

israel

Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 8 May 2024
Dear Mr. Israel,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.Your comments and suggestions are very valuable to us in improving our services and facilities, and we would like to learn more about your experience to identify our opportunity areas. It was an honor to have you as our guests, and we are glad your overall stay was pleasant. We hope to have the opportunity to welcome you back in the not-so-distant future.Kind regards.

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, convenient layout, gorgeous landscape, and amazing attention to detail!!
Stayed 4 nights in Apr 2024
Response from Atelier Playa Mujeres on 15 Apr 2024
Dear Mr. Evan,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stayWe are thrilled you appreciated our resort's beautiful architecture, convenient layout, and stunning landscape. At Atelier, we take pride in crafting a memorable experience for our guests, and it is wonderful to know that our attention to detail did not go unnoticed.We look forward to welcoming you back for another unforgettable stay in the not-so-distant future.Kind regards.

10/10 Excellent

Claudette

Stayed 7 nights in Apr 2024
Response from Atelier Playa Mujeres on 4 May 2024
Dear Ms. Claudette, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay. We are delighted to know you had such a pleasant experience.We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Amanda

Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 2 May 2024
Dear Ms. Amanda, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay. We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito y tiene una hermosa playa! La comida deliciosa, el spa excelente, el servicio impecable de todas las personas. Nos hubiera gustado que al ser dueños Mexicanos de ese hotel, hubieran contado con vinos Mexicanos y hacer honor a nuestra cultura vinícola, ya que son muchos los extranjeros que visitan México, y uno también como Mexicanos viviendo en el extranjero es un orgullo consumir producto nacional y no de Chile. Todo lo demás excelente!
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 11 Apr 2024
Estimada Srita. Miriam,Gracias por haber elegido ATELIER Playa Mujeres para sus vacaciones, y haberse tomado el tiempo de compartir su experiencia.Agradecemos la mención especial de todas aquellas cualidades que hicieron de su estadía un momento inolvidable, desde las instalaciones de primer nivel, hermosos alrededores, las delicias gastronómicas en cada restaurante, y la hospitalidad hecha a mano de nuestros arteleros.Además, nos complace saber que tuvo la oportunidad de visitar nuestro Nuup Spa, otorgando un grado extra de relajación a su experiencia.Por otro lado, agradecemos sus sugerencias, ya que estas nos motivan a seguir mejorando para superar las expectativas de nuestros estimados huéspedes.Ha sido un verdadero honor recibirles y crear inolvidables recuerdos de vacaciones.Esperamos esta no sea la última visita que nos hacen; su nuevo hogar en el paraíso les estará esperando.Saludos cordiales.

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the property, but the staff service is not like before.
Stayed 1 night in Mar 2024
Response from Atelier Playa Mujeres on 10 Apr 2024
Dear Mr. Alexis,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We appreciate your kind words about our facilities.We are sorry to hear that you felt the level of staff service did not meet your expectations. Please rest assured that providing exceptional hospitality is our top priority, and we will address any areas of concern to ensure that we maintain the high standards that our guests expect and deserve.We hope to have the opportunity to welcome you back in the future and demonstrate the true essence of our handcrafted hospitality.We remain at your service.

10/10 Excellent

Faye

Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 29 Apr 2024
Dear Ms. Faye, Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience. We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The nicest resort I’ve stayed at. Everything was exceptional from checkin to checkout.
Stayed 3 nights in Apr 2024
Response from Atelier Playa Mujeres on 8 Apr 2024
Dear Mark,Thank you for your excellent review of Atelier Playa Mujeres. We are thrilled to hear that your experience with us was exceptional from check-in to checkout. Providing our guests with the highest level of handcrafted hospitality is our top priority and we are delighted to have exceeded your expectations. We hope to welcome you back for another memorable stay in the not-so-distant future.Kind regards.

10/10 Excellent

BANANI

Liked: Cleanliness, property conditions & facilities
It was a lovely few days at a good quality resort with quality food, bar and customer service in general.
Stayed 4 nights in Mar 2024
Response from Atelier Playa Mujeres on 5 Apr 2024
Dear Mr.Sarbajna,Thank you for taking the time to share your experience at Atelier Playa Mujeres. We are delighted you enjoyed your stay and found our resort to be of good quality, with excellent food, bar offerings, and overall customer service.It was our pleasure to ensure that you had a lovely few days with us, and we look forward to welcoming you back for another memorable experience in the future.Kind regards.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean property with excellent food and immaculately-cleaned rooms.
Stayed 6 nights in Mar 2024
Response from Atelier Playa Mujeres on 5 Apr 2024
Dear Kevin,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to hear that you enjoyed our beautiful facilities, exquisite gastronomic options, and immaculately-cleaned suites.Your satisfaction is our top priority, and we strive to provide you with a memorable experience in every aspect of your stay.We look forward to welcoming you back soon for another unforgettable experience at Atelier Playa Mujeres.Kind regards.

8/10 Good

Lisa, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new resort, great staff, mostly very good food except the steakhouse which was terrible. Didn’t get the OF balcony room as pictured - just 2 small chairs behind the cold shallow plunge pool- we couldn’t sit out there- no view when seated. Premium alcohol was a plus and inspira was great because the main pool was overly crowded
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 4 Apr 2024
Dear Ms. Snyder,Thank you for choosing Atelier Playa Mujeres for your recent stay and for sharing your feedback with us.We appreciate your kind words about our beautiful resort and the unique handcrafted hospitality provided by our staff. Your satisfaction is our priority, and we regret any inconvenience you experienced.Furthermore, it is unfortunate to hear about the shortcomings you encountered with the suite allocation and dining experience. We strive to ensure all aspects of our guests' stays meet their expectations. However, it is important to note that none of these concerns were brought to our attention during your stay, despite our butlers' efforts to contact you. This prevented us from addressing these issues promptly and providing the proper follow-up.Your feedback is valuable to us, and we will take it into consideration for future improvements. We hope to have the opportunity to welcome you back and restore your trust in our resort.We remain at your service.

10/10 Excellent

Maria Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Amazing staff. Great food. Best beach in the area. A very special stay!
Stayed 2 nights in Mar 2024
Response from Atelier Playa Mujeres on 3 Apr 2024
Dear Maria Camila,Thank you for sharing your experience with us! We are thrilled to hear that you had an excellent stay at Atelier Playa Mujeres and that you found our staff amazing, our food great, and our beach the best in the area.It was our pleasure to provide you with a very special stay, and we hope to welcome you back for another memorable experience in the near future.Kind regards.

10/10 Excellent

Tammy Phillips

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check-in without the hassle of a timeshare pitch. Your room key is built into your all-access property bracelet. The resort is pretty large with the restaurants pretty scattered throughout. It may not be a good resort for people with limited mobility. Over all it was a great experience.
Stayed 4 nights in Mar 2024
Response from Atelier Playa Mujeres on 2 Apr 2024
Dear Ms. Phillips,Thank you for taking the time to share your experience at Atelier Playa Mujeres.We are delighted you appreciated our welcoming check-in experience and the convenience of our all-access property bracelet. Your comments and suggestions are very valuable to us to improve our services and facilities. We assure you that we will take immediate action in all possible areas to correct and enhance our services.We are pleased that you had a great experience with us overall, and we hope to welcome you back in the future.Kind regards.

6/10 Okay

Charles T, Beaconsfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very noisy. No vip access. Food was average.
Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 3 Apr 2024
Dear Charles T,Thank you for taking the time to share your feedback regarding your recent stay at Atelier Playa Mujeres.We sincerely apologize for the noise disturbance you experienced during your stay. Rest assured, our team is committed to providing a tranquil and relaxing environment for all our guests. We regret any inconvenience this may have caused.Regarding your mention of VIP access, we are delighted to confirm that you were indeed upgraded to the next category suite. However, we apologize if there was any misunderstanding or oversight regarding the service.Your comments about the food have been duly noted, and we will work diligently to enhance our culinary offerings to meet your expectations. Our chefs and cooks are always innovating to offer the best dishes for our guests to enjoy. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back to restore your trust in our resort.We remain at your service.

10/10 Excellent

Wioletta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful place we ever stayed in. Exceptional in every aspect.
Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 1 Apr 2024
Dear Ms. Wioletta,Thank you for your kind words and for choosing Atelier Playa Mujeres for your stay.We are thrilled to hear that your experience exceeded your expectations and that you found our resort exceptional. Your satisfaction is our utmost priority, and we are delighted to have provided you with a memorable and handcrafted hospitality experience.We look forward to welcoming you back to our beautiful resort in the not-so-distant future.Kind regards.

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options were amazing , the grounds and staff service was impeccable. The animation staff lacks experience and knowledge. There is almost no animation in the evenings, this hotels is a great option to enjoy peace and quite.
Stayed 6 nights in Mar 2024
Response from Atelier Playa Mujeres on 1 Apr 2024
Dear Nicolas,Thank you for your valued feedback on your stay at ATELIER Playa Mujeres.We are thrilled to learn that you found our dining options exceptional and enjoyed the impeccable service provided by our staff. Your kind words are truly appreciated.However, we regret to hear about your experience with our Arts & Experiences staff and the lack of evening entertainment. Please rest assured that we take your feedback seriously and will address this matter to enhance the overall guest experience.We are grateful for your preference and hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay.Kind regards.

10/10 Excellent

Seoyoun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior design, scent, and quality of overall food and service Dinner reservation system was a minus
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 1 Apr 2024
Dear Seoyoun,Thank you for your recent visit to Atelier Playa Mujeres.We are delighted to hear that you enjoyed the interior design, ambiance, and overall quality of our resort. Your feedback regarding the dinner reservation system is duly noted, and we will review it to enhance our guests' experience.We look forward to welcoming you back for another memorable stay, filled with handcrafted hospitality and exceptional experiences.Kind regards.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 17 Apr 2024
Estimado Sr. León,Gracias por haber elegido ATELIER Playa Mujeres para sus vacaciones, y haberse tomado el tiempo de compartir su excelente puntuación sobre su estancia.Esperamos tener el honor de tenerle de vuelta muy pronto para seguir creando inolvidables recuerdos en ATELIER.Saludos cordiales.

10/10 Excellent

Catherine, FISHERS

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is top notch! Large, clean, comfortable rooms. The staff is amazing and very helpful. Food and drink options are the best we've ever experienced at an all inclusive. I highly recommend!
Stayed 7 nights in Mar 2024
Response from Atelier Playa Mujeres on 25 Mar 2024
Dear Ms. Catherine,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay.We are thrilled to hear that you had a top-notch stay with us and that you enjoyed our spacious, clean, and comfortable suites. Our team takes great pride in providing exceptional hospitality, and we are delighted that they left a positive impression on you. Additionally, we are delighted to hear that you found our gastronomic options to be the best you have experienced at a luxury all-inclusive resort.Your recommendation means the world to us, and we cannot wait to welcome you back for another memorable stay in the future.Warm regards.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful! Try to stay in building one or two! Spa could improve, but all in all a 5 star experience! Food was the best we’ve had in Cancun!
Stayed 3 nights in Mar 2024
Response from Atelier Playa Mujeres on 24 Mar 2024
Dear Ms. Stephanie,Thank you immensely for gracing us with your presence at Atelier Playa Mujeres and for sharing your wonderful experience with us.We are thrilled to hear that you found everything to be beautiful during your stay. Your recommendation to stay in building one or two is duly noted, and we will strive to ensure all our guests experience the utmost comfort and satisfaction.While we appreciate your feedback regarding the spa, we are delighted to learn that you found our culinary offerings to be the best you have had in Cancun. Crafting exceptional dining experiences is at the heart of what we do, and we are thrilled to have exceeded your expectations in this regard.We eagerly await the opportunity to welcome you back for another five-star experience at Atelier Playa Mujeres.Kind regards.

10/10 Excellent

Neil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great way to relax after touring the Yucatan. Lots of choice, with lots of luxury
Stayed 5 nights in Dec 2023
Response from Atelier Playa Mujeres on 24 Mar 2024
Dear Neil,Thank you for choosing Atelier Playa Mujeres as your retreat following your adventures in Mexico. We are delighted to hear that our resort provided you with a relaxing and luxurious experience.Our team takes great pride in offering a wide range of amenities and experiences to ensure our guests have a memorable stay. We are thrilled that you appreciated the abundance of choices available to you during your time with us.We hope to have the pleasure of welcoming you back to Atelier Playa Mujeres for another indulgent getaway in the future.Kind regards.

10/10 Excellent

Allison J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Atelier Playa Mujeres on 11 Apr 2024
Dear Ms. Allison J,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for having taken the time to provide us with feedback on your stay.We are delighted to know you had such a pleasant experience.We look forward to welcoming you back soon and continuing to surpass your expectations.Kind regards.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Atelier Playa Mujeres on 14 Mar 2024
Dear Taylor,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with your excellent rating of your stay. We are thrilled to know you had such an enjoyable experience.We appreciate your kind recognition and hope to have the pleasure of welcoming you back for another wonderful stay.Warmest regards.

10/10 Excellent

Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was amazing. So many dining options and would definitely come back. Highly recommend
Stayed 8 nights in Mar 2024
Response from Atelier Playa Mujeres on 11 Mar 2024
Dear Mr. Aidan,Thank you for your excellent review of Atelier Playa Mujeres. We are delighted to hear that you had a great stay and that our handcrafted hospitality made this even more pleasant.It is wonderful to know that you enjoyed the amazing staff and the variety of dining options available. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable experience.Best regards.

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great food and amazing drinks. Tons of walking since resort is so big. Biggest complaint is the towel game guests play at the pool. Barely could get seats each day. Good to note that this resort does have a convention center and hosts huge companies which took over sections of the resort at times limiting access to certain bars like El Cielo.
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 11 Mar 2024
Dear Mr. Dustin,Thank you for choosing ATELIER Playa Mujeres to host your vacation, and for taking the time to provide us with feedback on your stay.We are delighted to hear you enjoyed our beautiful facilities, and delectable gastronomic options, all curated with our commitment to handcrafted hospitality and "doing everything with love."On the other hand, your comments and suggestions are very valuable to us to improve our services and facilities, and we would like to assure you that we will take immediate action in all possible areas to correct and enhance our services. We wanted to let you know that we have a policy that specifies that our guests cannot reserve a lounger at the pool or the beach for more than an hour without being used, we are working on reinforcing this policy to avoid any inconveniences. We look forward to the opportunity to welcome you back and create more wonderful memories together.Sincerely.

8/10 Good

Mary Edel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Atelier Playa Mujeres on 29 Mar 2024
Dear Mary Edel,Thank you for sharing your rating on your stay at Atelier Playa Mujeres. We would like to know more about your experience, to learn how to improve our services, and in this way, also the score that our esteemed guests share with us. We hope to have the opportunity to welcome you back in the not-so-distant future. We remain at your service.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I needed a weekend away. This resort exceeding our expectations and I look forward to coming back
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 7 Mar 2024
Dear Ms. Samantha,Thank you for choosing Atelier Playa Mujeres for your weekend escape. We are delighted to have surpassed your expectations, and we eagerly anticipate the pleasure of welcoming you back for more moments filled with excellence and our unique handcrafted hospitality.Kind regards.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that safety and location of the property. The rooms were beautiful and clean. Very friendly staff.
Stayed 4 nights in Feb 2024
Response from Atelier Playa Mujeres on 4 Mar 2024
Dear Rebecca,Thank you for sharing your delightful feedback about your recent stay at Atelier Playa Mujeres!We are thrilled to hear that you appreciated the safety measures and the prime location of our resort. It warms our hearts to know that you found our suites beautiful and impeccably clean. Our team takes great pride in providing friendly and warm handcrafted hospitality to enhance your overall experience.We look forward to the pleasure of welcoming you back to Atelier Playa Mujeres for another wonderful stay.Kind regards.

10/10 Excellent

Mijil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property! It was clean and the service was impeccable! Couple of things that would have been at check-in I wish we had gotten more information at check-in. Our person wasn't very informative. We had to navigate a lot of things by ourselves. We had asked the people sitting at the excursion desk where one of the restaurants were and they were not that nice. There is quite a bit of mosquitos which put a damper on our trip. I brought bug spray but it was annoying having to spray it for dinner and smelling it repellent.Food was excellent everywhere we went. We missed the silent disco and the la calle because it had ended after dinner. It would be great have menus at the bars especially for those that don't know what to get for a drink. Overall it was a 5 star experience.
Stayed 3 nights in Feb 2024
Response from Atelier Playa Mujeres on 5 Mar 2024
Dear Mr. Mijil,Thank you for choosing Atelier Playa Mujeres and for sharing your feedback with us. We are delighted to hear that you loved the property and experienced impeccable handcrafted hospitality.On the other hand, your comments and suggestions are very valuable to us to improve our services and facilities, and we would like to assure you that we will take immediate action in all possible areas to correct and enhance our services.We look forward to the pleasure of welcoming you back for another 5-star experience, ensuring every aspect of your stay is truly exceptional.Sincerely.