Puerto Vallarta Spa Hotels

"Our room could have used a bit of an update, but they were clearly doing some renovations on the upper floors. Staff were excellent friendly and accommodating. "

"The staff is wonderful. I had two rooms 1 For my daughter her room was great my room my do much. Last year the food was much better. Beach is great and views of the ocean could be seen in both rooms "

"Very friendly staff. View from room."

"I wish I knew before booking about the condition of this hotel, it was dirty, and it’s basically falling apart. At random times the most disgusting smell would come from the toilet it was unbearable o had to leave the room. The wall pant was chipped, mold in the bathroom walls, and one time I came out my room that was on the 8th floor to find the halls flooded with water, the leak dripped all the way down to the main lobby floor. The gym was small, most machines didn’t work and very dirty. Also when booking no one said about a 20 story high building construction happened right next to our hotel, it was very loud all day long. And there was no complementary coffee, we had to buy each cup of coffee cup that was served for a jar. Yet I did notice that when Americans would ask for coffee they weren’t being charged. There was cleaning service everyday but they would only clean the bathroom and do the beds, no sheet changing and no sweeping which made it hard to walk barefooted. "

"Was disappointed that my hair brush went missing. I understand that we and the staff were on lock down due to the car fires cartel business. I think the hotel should have stepped up and provided those products. The most disheartening was we were charged 100 dollars us to stay another hour after check out, with our flight being postponed. It was a good location. Eric and Darnell were fantastic by the pool."

"All great "

"The property is very clean; dated but very well maintained. Hopefully the renovations will begin soon to update the rooms which is much needed. I have been here many times; there are a few differebt "types" of 1 bedroom layouts. We were in the smallest one. When asked to switch, it was declined and the supervisor (Ivan) we spoke to about it was rude. We had 6 small drawers for a family of 4 and had to basically live out of suitcases for 3 weeks. We had also requested a cot / roll away bed way before arrival. We checked in and told it will be in the room. Hours later, i went back to ask about it, and was told there is none. Meanwhile, there was one sitting outside the housekeepers closet on our floor for a week. I requested extra pillows and blankets and got questioned why i need them. I went to the front desk a few times the first week asking if theres space to move, and each time declined. The bell boys are AMAZING.... always super friendly. The restaurant staff are also fantastic. My kids particpated in the kids club activities - they were just ok, but staff were very friendly. For some reason, no music played by the pool area - only during zumba and aqua aerobics. And even then, it was very low. Food on site is good - just expensive for the small portions. Turndown service was inconsistent- some days we would get it plus fresh set of towels. Other days we wouldnt. Location of the resort is perfect. Central to everything, which is ideal. "

"Yes, we could see the ocean and the pools and luscious landscapes. "

"The view of the ocean is beautiful. "