On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Encanto Living by Kivoya

4 out of 5
Encanto Living by Kivoya
Carretera Puerto Peñasco-Caborca Km 23, Colonia Ejido Miramar, Puerto Peñasco, SON

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 96 reviews" "
Rating 8 - Good. 17 out of 96 reviews" "
Rating 6 - Okay. 8 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 4 out of 96 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed at this property and tried to communicate with the property management several times with no response. The room was in poor condition. The door appeared to be kicked in tiles were missing. There was broken glass in the room when we checked in. Was definitely not worth the money that we paid as it was equivalent to a Holiday Inn in America.
Stayed 3 nights in Feb 2024
Response from Carmen Canez on 13 Feb 2024
Hello Mr. Kevin, sorry for inconvenience caused, I am sorry but, I dont have any missed called from you. But will sure check property. Thank you.

6/10 Okay

Verified traveller

Travelled with family
Changed our room and no accommodations.
Well the view is amazing but it wasn’t the place we rented and is not what we got. They changed it on us. Although it was still a 3 bedroom, it was in a different building then all of our family in 5 other rooms so we had to haul our kids and stuff back and forth every time to see family or get together in our large family vacation. We specifically rented that building and that room for that reason. Also the new place didn’t have any smart TV’s and the 1 ghetto TV they had was super small in the living room. Again, not the room we booked, yet no discount or accommodations for the change or inconvenience. The biggest pool was under construction and not made aware. The hot tubs were nice and 1 pool was swimmable. A little pool bar was open a few hours a day but not reliable. No groceries or market or anything else on property. View was amazing and right on the beach which is super nice and convenient, but there is nothing close by. Don’t plan to walk to anything.
Stayed 3 nights in Mar 2023
Response from Carmen Canez on 7 Jul 2023
Hello, thank you for your report. I am sorry for inconvenience caused during your stay and also about not being in the property booked. Hope you can give us another oportunity.Regards!

10/10 Excellent

yoana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very private very nice and quiet
Stayed 3 nights in Aug 2022
Response from Carmen Canez on 16 Aug 2022
Hola Sra. Yoana, muchas gracias por su preferencia. Felices que haya pasado un feliz fin de semana. Los esperamos pronto nuevamente. Saludos

4/10 Poor

Verified traveller

Travelled with family
Never come back
Refrigerator not working properly Not enough pillows, and the once’s they have dirty with no covers. The jacuzzi not working the couches were dirty (stains)
Stayed 2 nights in Jul 2022
Response from Carmen Canez on 5 Jul 2022
Thank you for your review Mrs. Elizabeth, will be checking on this items. Sincerely

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo we stayed at , was very beautiful, and the view to the sea was amazing. The swimming pool and the area around was beautiful too. A very relaxing and beautiful place to stay at.
Stayed 2 nights in Jun 2022
Response from Carmen Canez on 27 Jun 2022
Hello Dear Iris, good morning! Thank you very much for hosting with us. Happy to hear you have enjoyed your time and liked. Hope we can see you back very soon. Sincerely

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing, and beautiful ocean view.
Stayed 3 nights in Mar 2022
Response from Alma Rosa on 15 Apr 2022
Thank you for your comments, we hope to see you soon!!

2/10 Terrible

Cristal

Stayed 3 nights in Dec 2021
Response from Carmen Cañez on 13 Dec 2021
Hello Mr. Cristal, good afternoon!! Hope you are doing well today. I am sorry for not meeting your expectations. I will get in contact with you soon. Sincerely!!

10/10 Excellent

adam

Liked: Cleanliness, room comfort
Super nice private condo
Was a great stay. Carmen made the process seamless. Great communication on her end. The property was very private and super nice. Great views. Private beach, hot hot tub. There are no services here. Bring everything you are going to need asfat as food and booze. Plenty of cooking gear and plates, cups, etc. We will be staying there again.
Stayed 4 nights in Dec 2021
Response from Carmen Cañez on 6 Dec 2021
Hello Mr. Adam, good afternoon!! Thank you very much for your review, really appreciate. Will see you back very soon. And I am very sure, you will have another great time with us. Kind Regards

6/10 Okay

Travis

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The condo is in need of some upgrades and repairs. The dishwasher was broken so we has to do all our dishes by hand. The kitchen was well stocked but with the dishwasher broken we could have used paper products. Additional paper towels and garbage bags were not provided which made cleaning difficult. The hot water heater was very small so hot showers were limited and with 6 people staying there it was hard to get a warm shower. The patio was nice but one of the patio couches was broken so we were unable to use it. The mattresses in the bedrooms could defiantly be replaced and the master bathroom had a bad sewer smell coming from the toilet at all times.
Stayed 3 nights in Oct 2021
Response from Carmen Canez on 18 Oct 2021
Hello Mr. Travis, good morning!! Thank you very much for your review, will sure take care of this matters, and make sure next time, you have no problems with hot water and either dishwasher. We are working on repairs and have all working correctly for coming season. See you soon. Regards

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, room comfort
Perfect place to relax. Quiet, clean & private.
Stayed 4 nights in Sep 2021
Response from Carmen Canez on 2 Oct 2021
Hello Mrs. Guadalupe, good morning! Thank you very much for your review. Thank you for choosing Kivoya, hope, we can see you soon again. Kind Regards

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good in this property!
Stayed 3 nights in Sep 2021
Response from Carmen Canez on 2 Oct 2021
Hello Mr. Jose, good morning!! Thank you very much for your review, I appreciate. Hope I can see you soon. Kind regards!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, room comfort
Nice place, beautiful views, pool and beach area were great. The only negative is that there are no restaurants oratories nearby to buy food or snacks, so do that before you get there.
Stayed 2 nights in Jun 2021
Response from Carmen Canez on 14 Jun 2021
Hello Mrs. Rebecca, good morning!! Thank you very much for choosing Kivoya. Happy to hear you have enjoyed your past stay, and liked all areas. Just for you to know close restaurants are on Grand Mayan, and we do have a little convenience store, but for next time, I can provide you our concierge services. Looking forward to see you again soon. Sincerely

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
It has several pools and you have access to Mayan palace. It was clean and staff was friendly. Only disadvantage is that it is very far from the town, so if you forget ANYTHING you have to drive more than 30min each way to get it. There is not a convenient store with in a few minutes.
Stayed 3 nights in May 2021
Response from Carmen Canez on 9 Jun 2021
Hello, good evening!! Hope you are doing well today!! I am very sorry for inconvenience caused on regards your past stay. Just for you to know, we do have concierge service, if you needed groceries, we schedule for this to bring to you, this is for you to have on your mind for future. Hope we can see you back and enjoy your Stay. Sincerely

10/10 Excellent

Senaida

Travelled with family
Liked: Cleanliness, room comfort
This place is amazing!!
Stayed 4 nights in Jun 2021
Response from Carmen Canez on 9 Jun 2021
Hola, buenas noches!! Muchas gracias por su estancia, por escoger Kivoya para su tiempo de vacaciones. Los esperamos pronto nuevamente. Saludos

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Carmen Canez on 21 May 2021
Hola Sr. Ramon, gracias por compartir su review. Esperemos que vuelva pronto con nosotros. Saludos

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water first day no one to fix the problem until next day and the day after not a drop of water I called the office and the solutions was gave me access to a dirty apartment to take showers for and my kids I’m very disappointed and frustrated no one call me to say anything
Stayed 3 nights in Apr 2021
Response from Carmen Cañez on 30 Apr 2021
Hello Good Afternoon Mr. and Mrs. Uriostegui, hope you are doing well today!! I am very sorry for all inconvenience caused during your past stay. I apologize all what had happened on water heater. Unfortunately this items cannot be control, one day to another this fail, or break. We have tried to assist and make this work during the first and second day, unfortunately this broke, and couldn´t get piece damage inmediately. Since you needed to take shower and do laundry, this is the reason I advice I had a property available for you to use only showers and laundry and also have mentioned on text this was dirty. Your answer was this things happens and thank you for solution. I am sorry as I said. I wish I can compensate next time. Please give us another oportunity, I am very sure this won´t happen again. Sincerely!!

10/10 Excellent

Ramon

Stayed 3 nights in Apr 2021
Response from Carmen Canez on 18 Apr 2021
Hola buenos dias Sr. Raul, espero se encuentre muy bien, Muchas gracias por hospedarse con nosotros. Espero que pronto vuelva. Saludos

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Low key relaxing place we enjoyed the full kitchen nice big rooms 25 minutes away from the town not that bad beach was great and lots of bbqs to cook outside no restaurant on site so bring stuff to cook or go to town to eat great relaxing time
Stayed 3 nights in Mar 2021
Response from Carmen Canez on 25 Mar 2021
Hello, good morning!! Thank you very much for choosing Kivoya as your past stay. Very happy to hear you have enjoyed and liked our place. Hope we can see you back very soon. Sincerely!!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Alma Rosa on 5 Mar 2021
Thank you for your stay. Comeback soon!!

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, room comfort
Encanto
Love this place. I come yearly and my favorite place to stay!!
Stayed 4 nights in Nov 2020
Response from Carmen Canez on 10 Dec 2020
Hello Mrs. Sherry, good morning!! Hope you are doing great today, very happy to hear you had a great time and liked resort and property. thank you very much for choosing kivoya. Hope we can see you back very soon. Keep safe. Kind regards. Carmen Canez

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Kivoya Team on 20 Feb 2020
Hello Good evening!! Thank you very much for staying with us, hope you had a great time. See you soon. Kind regards

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Carmen Canez on 20 Feb 2020
Hello Good Evening. Thank you very much for staying with us, will see you soon. Sincerely

10/10 Excellent

sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from German on 16 Nov 2019
Thank you for your time and rating our services and property, hope trip back was safe. Cheers

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view is stunning, beautiful!!! Swimming pool are great! Clean and very comfortable.
Stayed 2 nights in Oct 2019
Response from German on 29 Oct 2019
Thank you very much, for taking the time to let us know your experience. Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from German on 17 Oct 2019
Thank you for your rate to us we would have love some comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We all loved everything about this property!! It is away from the city but it’s perfect less people , peaceful & beautiful .
Stayed 3 nights in Jul 2019
Response from German on 17 Jul 2019
Thank you for your Feed back and your experience, hope you can visit us again cheers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. If you want a relaxing time with family, this is the place
Stayed 3 nights in Jul 2019
Response from German on 16 Jul 2019
Thank your for your feed back, we really hope you came back again and spend more relaxing time

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. We loved our vacation there. The condo, the pool and the beach were very nice. I would only add a restaurant to give Encanto Kivoya a perfect 10.
Stayed 5 nights in Jun 2019
Response from German on 11 Jul 2019
Thank you very much for your comments, we would love to have you back any time. cheers.

8/10 Good

Jody, Scottsdale

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing view and property. The unit was very spacious and set up fantastic. The floors needed to be mopped, bathrooms needed bleach cleaner (smelled like pee), bedspread needed washed.
Stayed 2 nights in Jul 2019
Response from German on 11 Jul 2019
Hello Jody, very are very sorry for the incidents found in your unit, We would like to apologice and let you know that we will pas report for this not no happen to anyone else.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very very happy
Stayed 6 nights in Jun 2019
Response from Kivoya Team on 3 Jul 2019
Thank you for your review. We are happy you enjoyed! Come back soon(:

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean and the condos just beautiful. The view was just breathtaking
Stayed 2 nights in Jun 2019
Response from Kivoya Team on 2 Jul 2019
Thank you for your review. Come back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Kivoya Team. on 11 Jun 2019
Thank you for your review David! Come back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We would have liked the property to have a restaurant
Stayed 2 nights in Jun 2019
Response from Kivoya Team on 7 Jun 2019
Thank you for your review. Come back soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was kept clean inside and out. Pool was amazing. Beach access. Overall great experience. Would definitely come back.
Stayed 3 nights in May 2019
Response from Kivoya Team on 15 May 2019
Thank you for your review! Come back soon. We will be happy to host you again.

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019
Response from Kivoya Team on 10 May 2019
Thank you for your review. Come back soon.

8/10 Good

Noe

Liked: Cleanliness, property conditions & facilities, room comfort
Family vacation (spring break)
The place was excellent for our family vacation trip. We stayed Sunday to Wednesday and did not deal with the hectic holiday weekend. It is about 20-30 minutes away from Peñasco but that was only a problem when we wanted to go to a grocery store or felt like eating out. The beach is far better than the one I got to see Peñasco and the condo had everything you needed to make meals at “home”. They have staff that do up-keeping outside every day but it was hard to reach someone over the phone. There was a water pump issue that kept us without water a couple of times which was inconvenient because we had people left soapy mid shower. The issue was resolved but they should’ve communicated with the guest about the problem to avoid people getting caught off guard. One little negative was that the master restroom had a weird smell, maybe humidity? There’s really no ventilation in there. For the price, beach, and facilities, I thought it was excellent overall. Just need better communication and extra care in the rooms. Our kids ages 5-12 would have easily given it a 100% score, adults probably an 87% lol hope this helps!
Stayed 3 nights in Apr 2019
Response from German on 1 May 2019
Hello, thank you very much for taking the time to provide us with feedback Noe, we are happy that your vacation was great and we are very sorry about the water incident this gets out of our control, lucky this was fixed next morning, we will report the humidity smell to maintenance to check. Hope your trip back was safe.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and everything . Place was great, we loved it and want to come back soon. Lobby needs a little attention is so lonely.
Stayed 3 nights in Apr 2019
Response from Kivoya Team on 18 Apr 2019
Thank you. We were happy to host you. We would like to see you soon. Best regards

10/10 Excellent

Borslv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful ,clean,beautiful nice location shop at the local market and cook it yourself all utilities provided
Stayed 2 nights in Mar 2019
Response from German on 1 Apr 2019
Hello, Thank you very much for your review, we hope you had a safe trip back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatiful place and great service . Big rooms and access to the Mayan Palece Resort facilities.
Stayed 4 nights in Feb 2019
Response from Kivoya Team on 27 Feb 2019
Thank you for your review! We hope you enjoyed your stay. Come back soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting hidden away from everything, room was great and grounds and beach were incredible
Stayed 2 nights in Feb 2019
Response from Kivoya Team on 23 Feb 2019
Thank you for your review! We hope you enjoyed your stay. Come back soon!:)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are great plus ocean views are amazing! , Quiet and serene place to vacation
Stayed 2 nights in Feb 2019
Response from The Kivoya Team on 20 Feb 2019
Thank you so much for taking the time to let us know about your rental experience. Our aim is to provide the service you describe 100% of the time, so we definitely appreciate your review. Warmest,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from JW on 25 Jul 2018
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Alma R. Gonzalez on 13 Jun 2018
Thank you for taking the time rating us. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just returned from 5 days at Encanto living in Puerto Penasco. We haven't been down to Puerto Penasco since there were just 10k people it has since swelled to 45k people. It was so nice to stay away from sandy beach and the crowds. This property is a game changer for us. You are 20 minutes south of Puerto Penasco. The beaches are beautiful and you and your family can be the only ones on the beach at times. The property is modern and well maintained. Staff is accomidating and you have FULL access to Mayan Palaces property including Lazy River, beach, restaruants and bars. HOWEVER!!!! This beach is better for shelling. We haven't seen shells like this in any of the resorts in Mexico, not on the three Islands in Hawaii or the Bahamas. Serious shells. Bottom line is we will tell our friends and you should go and connect with your family and enjoy the solitide this property provides.
Stayed 4 nights in Jun 2018
Response from The Kivoya Team on 13 Jun 2018
Dear Customer. Thanks for giving us a perfect rating. I am sure that all our staff is pleased to attend to your needs as much as you have enjoyed your stay. Please visit us any time soon.Warmest,

10/10 Excellent

Karen, Murfreesboro, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing
We took a family short stay to the Encanto in Puerto Penasco, Mexico and I have to say that it was AMAZING! The location and facility were so beautiful. It is very quiet especially for the Memorial holiday weekend. Our one bedroom suite had a full kitchen, two full baths and beautifully furnished looking over the pool to the Sea of Cortez. It was wonderful waking up to the sounds of the Sea of Cortez and having two family sized fire pits on the grounds was very convenient to use for family gathering after a long day. I liked it so much my husband and I were discussing purchasing a condo of our own! Good Job Kivoya!
Stayed 3 nights in May 2018
Response from The Kivoya Team on 29 May 2018
Dear Karen, Thanks for giving us a perfect rating. I am sure that all our staff is pleased to attend to your needs as much as you have enjoyed your stay. We are glad to hear that it was beautiful and relaxing. Warmest,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful, pictures dont do it justice . Peaceful and quiet, Sun and Fun !!!!
Stayed 2 nights in May 2018
Response from The Kivoya Team on 24 May 2018
Greetings Diana, Thanks for giving us a perfect rating. I am sure that all our staff is pleased to attend to your needs as much as you have enjoyed your stay. Please visit us any time soon. Warmest,

6/10 Okay

Skizzles, Gilbert, AZ

Liked: Room comfort
Disliked: Cleanliness
We had a decent experience staying at this resort. It was not very clear initially that this was a vacation rental property (no restaurants or other food amenities on site, extra cost for room service, limited staff on site, etc). Luckily we read some of the reviews and knew to bring our own food, otherwise it would have been a disaster. The aesthetics of the room were excellent, however it wasn't as clean as we would have liked (hair found in bathrooms, shower, patio tub, etc). We were surprised to find out that as guests of Encanto Living we also got access to the Grand Maya amenities -- this was the saving grace of our trip as we spent most of our daytime hours at the Hotel Maya pool, beach, etc and very much enjoyed it (very nice). Overall, the property is a little bit run down, isn't as clean as we would have liked, and is 30 min away from the city (either good or bad depending on your preference), however it is still a strong value considering the price.
Stayed 2 nights in May 2018
Response from The Kivoya Team on 19 May 2018
Thank you for taking the time on sending us your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard on delivering an exceptional and memorable guest experience. On the other hand, I would like to mention that we are located out of town since our aim is to promote serenity, and guest be able to rest easy. We also give access to mayan facilities to enjoy their amenities; 4 restaurants, pool bar, spa, lazy river, golf course, among other services. We also have shopping service if; you need something from town let us know and we can definitely help bring your needs. Warmest,

6/10 Okay

Verified traveller

Stayed 2 nights in May 2018
Response from Alma R. Gonzalez on 9 May 2018
Thank you for your review. That give us feedback to improve as much as possible, regards.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Kivoya Team on 2 May 2018
Thanks for taking the time to review your stay.