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Hotel Puerto Palace

4.0 star property
Travelers soak up sunshine by the pool or unwind with a professional massage at this resort where quality time means tennis matches and basketball games

Choose dates to view prices

Hotel Puerto Palace offers an upscale retreat near Plaza del Charco and Lago Martianez Swimming Pools. Guests start their day with a breakfast buffet, rejuvenate in the sauna or spa tubs, and fill afternoons with mini golf and volleyball matches.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is RM408
RM436 total
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Puerto Palace?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 24 May 2026 start from RM408, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self-parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Checkout is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. La Vola and Garden Beach are also within 15 minutes.

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Reviews

Reviews

8.4

Very good

9.2

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 216 out of 506 reviews
Rating 8 - Good. 207 out of 506 reviews
Rating 6 - Okay. 55 out of 506 reviews
Rating 4 - Poor. 21 out of 506 reviews
Rating 2 - Terrible. 7 out of 506 reviews

Reviews

Verified

10/10 Excellent

Ulises

Liked: Cleanliness, amenities, property conditions & facilities
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kassime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Darran

Liked: Cleanliness, staff & service, amenities
Hotel and staff very good, but wifi reception in the room was nonexistent.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Xiaoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Alberte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Allison jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Augustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Shahrooz

Liked: Cleanliness, staff & service
The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area. WIFI not really up to par in the room. Scetchy.
Stayed 5 nights in Dec 2023
Verified

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023
Verified

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Room was clean. Needed a tea and coffee maker.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 14 nights in Jul 2023
Verified

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities
The hotel is located a bit to far from the city center
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Matthew James Edward

Liked: Cleanliness, staff & service, amenities
Nice hotel, but absolutely nothing to do locally
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022