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Reviews of Hotel Teresita

2.5 out of 5
Hotel Teresita
Av 3 Pte 309, Puebla, PUE

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 152 reviews" "
Rating 8 - Good. 60 out of 152 reviews" "
Rating 6 - Okay. 18 out of 152 reviews" "
Rating 4 - Poor. 5 out of 152 reviews" "
Rating 2 - Terrible. 13 out of 152 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

jose

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malísima atención , no hay agua en la habitación, tiene uno que bajar al loby para tomar agua, el baño sucio, demasiado moho en paredes y piso habitación muy pequeña una mala experiencia.
Stayed 9 nights in Apr 2024

2/10 Terrible

Miguel Augustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

francisco

Worst experience when you get to the property and you are told that there is not any booking on your name! Disappointed
Stayed 1 night in Aug 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Francisco de antemano agradecemos tus comentarios y el haberte hospedado en Hotel Teresita. Para nosotros tu opinión es muy importante ya que nos ayuda a ser mejores en nuestro servicio. Nos comprometemos en dar seguimiento a las observaciones que nos hace para lograr un mejor servicio. Saludos.

2/10 Terrible

Jorge Rubén

Stayed 1 night in Aug 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Jorge: de antemano agradecemos tus comentarios y el haberte hospedado en Hotel Teresita. Para nosotros tu opinión es muy importante ya que nos ayuda a ser mejores en nuestro servicio. Nos comprometemos en dar seguimiento a las observaciones que nos hace para lograr un mejor servicio. Saludos.

6/10 Okay

Elizabeth, FOOTHILL RANCH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, price is right, nice staff but very noisy at night.
Stayed 4 nights in Apr 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ok, all its ok
Stayed 1 night in Oct 2022
Response from . on 27 Oct 2022
Hola Gabriela, agradecemos tu preferencia y tus comentarios.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service since we did our check in . Will definitely come back.
Stayed 2 nights in Jun 2022
Response from . on 9 Jun 2022
Hello, we appreciate your preference and your comments.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near all, clean place, water dispenser in the lobby was a plus!
Stayed 1 night in May 2021
Response from . on 23 May 2021
Hello Claudia, thank you for your preference and your comments.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located great, just at 1 block from the Cathedral of Puebla, the hotel is perfectly clean and the staff really make you feel at home, stairs and elevator perfrctly located, the rooms are small but perfect for sleep, take a shower and go out to walk the beautiful Puebla, the only areas to improve is the noise because some of the hosts put the TV so loud and the beds that are quite hard, i got a back ache for the hard mattress, besides that Hotel Teresita is a great Hotel to stay
Stayed 5 nights in Apr 2021
Response from . on 4 May 2021
Hello, we appreciate your preference and your comments, we will work on the comments you have made to provide a better service.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our stay was fine, the room was small but comfortable and the staff are very friendly. The only issue we had was the noise: recommended to bring earplugs with you!
Stayed 2 nights in Mar 2021
Response from . on 2 Apr 2021
Hello, dear Jennifer, we appreciate your preference and we will take your comment into account.

8/10 Good

Ron, Cuernavaca Mexico

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had a drinking water supply which was usually empty. Finally had to buy water to have enough. Coffee in the morning seemed to disappear quite quickly. We saw that the staff were drinking it.
Stayed 4 nights in Mar 2020

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are simple but clean. The beds a little hard but doable.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities
The staff member Elizabeth knowing my disability she was absolutely no wheeling to find me a suitable room. I have being a loyal customer for the Hotel but her attitude is Terrible if she doesn’t want to work serving the public she need to find a different job that simple . Her behaviour was appalling. Her wander was she is there to stay, I asked for the name of the manager or some one with authority but she simply ignored my request. I do hope she never became disabled or be mistreated the way she did to me. No one cares about customer service
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Good location and value for money. The staff is never friendly
Stayed 1 night in Dec 2019

10/10 Excellent

ErickML

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfy. Small but comfy. the value is extremely good
Stayed 1 night in Nov 2019

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
A unas cuadras del centro.
Stayed 1 night in May 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Las personas encargadas siempre muy atentas y amables. La habitación super limpia y es accesible al centro histórico y a muchos otros sitios de interés.
Stayed 2 nights in May 2024

8/10 Good

Fidencio Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien lanubicacion el personal todo cercas para salir a caminar solo las camas un poco incomodas nada mas lo demas exelnte todo recome.dado
Stayed 4 nights in Apr 2024

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la atención por parte de la recepción...pero lo que sí estaría genial que pusieran otro tipo de colchones en las individuales
Stayed 1 night in Mar 2024

10/10 Excellent

Zully

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único detalle, el agua de la regadera en la habitación estaba fría. De ahí en fuera todo bien.
Stayed 1 night in Mar 2024

10/10 Excellent

Zully

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Muy buen servicio
Stayed 1 night in Mar 2024

8/10 Good

jorge

Liked: Cleanliness, staff & service, amenities
Excelente trato de todo el personal.
Stayed 2 nights in Mar 2024

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy a gusto solo que hubo huéspedes muy escandalosos que no dejaron dormir, y otros se levantaron muy temprano en las mismas circunstancias
Stayed 1 night in Mar 2024

8/10 Good

Heriberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena zona
Stayed 1 night in Feb 2024

4/10 Poor

Rosa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Para el precio la cama estaba muy dura y hacía mucho ruido, no se si retaban por más tiempo pero los demás huéspedes hacían mucho ruido, casi no se pudo dormir. En la cama aún había cabello de otras personas.
Stayed 1 night in Feb 2024

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Los servicios complementarios dependen de la ocupacion del hotel
Stayed 4 nights in Jan 2024

10/10 Excellent

Mira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio en todos los sentidos
Stayed 3 nights in Jan 2024

8/10 Good

Lizzet

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Raùl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel muy céntrico
Stayed 1 night in Jan 2024

8/10 Good

CESAR MANUEL

Stayed 1 night in Dec 2023

10/10 Excellent

Jose Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ubicación cerca del centro muy accesible, habitaciónes pequeñas pero cómodas para descansar
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

marcos jair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 2 nights in Nov 2023

6/10 Okay

Desiree

Liked: Staff & service, amenities
Für einen kurzen Aufenthalt (ich war 2 Nächte da) in Ordnung. Das Hotel ist sehr hellhörig, mein Zimmer hatte nur 2 kleine Fenster zum Gang hinaus und es roch etwas streng nach Chlor. Es hat aber eine sehr gute Lage und das Personal ist sehr freundlich
Stayed 2 nights in Nov 2023

4/10 Poor

Miroslava

Stayed 1 night in Oct 2023

8/10 Good

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de la Alameda y catedral
Stayed 2 nights in Oct 2023

10/10 Excellent

Ilse Fernanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y atención por parte del personal.
Stayed 3 nights in Sep 2023

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio comodidad
Stayed 10 nights in Sep 2023

10/10 Excellent

HIram

Liked: Cleanliness, staff & service, property conditions & facilities
Centrico
Stayed 1 night in Oct 2023

8/10 Good

Mary Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el lugar
Stayed 1 night in Sep 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Mary Cruz, agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendado
Stayed 3 nights in Sep 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Ricardo: agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.

6/10 Okay

angel

Liked: Cleanliness
Que mal que no hacen el intento cuando les preguntas si puedes aalir tarde, siemore dicen que no
Stayed 1 night in Sep 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Ángel de antemano agradecemos tus comentarios y el haberte hospedado en Hotel Teresita. Para nosotros tu opinión es muy importante ya que nos ayuda a ser mejores en nuestro servicio. Nos comprometemos en dar seguimiento a las observaciones que nos hace para lograr un mejor servicio. Saludos.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Buena ubicación
Stayed 1 night in Sep 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Paty: agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.

10/10 Excellent

bibiana

Liked: Cleanliness, staff & service, property conditions & facilities
Muy accesible, solamente no pedir habitación 39
Stayed 1 night in Aug 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Bibiana, agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.

10/10 Excellent

José Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy lindo todo
Stayed 1 night in Aug 2023
Response from Hotel Palace on 3 Oct 2023
Hola José Carlos, agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien 👌
Stayed 1 night in Aug 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Karina, agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.

6/10 Okay

Andres

Stayed 3 nights in Aug 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Andrés de antemano agradecemos tus comentarios y el haberte hospedado en Hotel Teresita. Para nosotros tu opinión es muy importante ya que nos ayuda a ser mejores en nuestro servicio. Nos comprometemos en dar seguimiento a las observaciones que nos hace para lograr un mejor servicio. Saludos.

8/10 Good

Margarita Concepción

Stayed 1 night in Aug 2023
Response from Hotel Teresita on 3 Oct 2023
Hola Margarita, agradecemos tu estancia en Hotel Teresita, esperamos que haya sido placentera al igual que tu visita a la ciudad de Puebla. Nos alegrará poder recibirte nuevamente a tu regreso. Saludos, excelente día.