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Hotel Casa del Callejon

2.0 star property
This historic center retreat in Puebla offers a peaceful escape where staff consistently deliver exceptional service that previous guests praise

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Hotel Casa del Callejon sits in Puebla's Historic Center, providing a quiet getaway with practical amenities. Travelers can enjoy spa treatments, connect with free WiFi, take advantage of extended parking options, and receive personalized assistance from the concierge team.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Deluxe

Individually decorated, individually furnished, desk, blackout curtains

Double Deluxe

Highlights

Balcony
Individually furnished
Individually decorated
TV
Blackout curtains
Private bathroom
Cable channels
Desk
  • City view
  • 50 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Single Standard

Individually decorated, individually furnished, desk, blackout curtains

Single Standard

Highlights

Balcony
Individually furnished
Individually decorated
TV
Blackout curtains
Private bathroom
Cable channels
Desk
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Deluxe

Individually decorated, individually furnished, desk, blackout curtains

Single Deluxe

Highlights

Balcony
Individually furnished
Individually decorated
TV
Blackout curtains
Private bathroom
Cable channels
Desk
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Located in Puebla Historic Center, a neighbourhood in Puebla, Hotel Casa del Callejon is in the entertainment district and near theme parks. Great Pyramid of Cholula and Ovando Bridge are local landmarks, and the area's natural beauty can be seen at La Malinche National Park and Parque Ecológico Revolución Mexicana. Check out an event or a game at Cuauhtemoc Stadium, and consider making time for Africam Safari, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Puebla travel guide
Map
3 Oriente Num 603 Centro, Puebla, PUE, 72000

What's nearby

  • Los Sapos Bazaar as well as a small group of people
    Los Sapos Bazaar
    2 min walk - 0.2 km
  • Zocalo Square which includes night scenes and a park
    Zócalo de Puebla
    5 min walk - 0.5 km
  • Puebla Cathedral showing heritage architecture, night scenes and a church or cathedral
    Puebla Cathedral
    5 min walk - 0.5 km
  • El Parian Market
    2 min walk - 0.2 km
  • Puebla Convention Center
    5 min walk - 0.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    9 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    40 min drive

Restaurants

  • La Pasita
    2 min walk
  • Zaranda Café
    2 min walk
  • La Berenjena
    1 min walk
  • El Ídolo De México
    2 min walk
  • Bilderberg Taproom Centro
    2 min walk

About this property

Hotel Casa del Callejon

Hotel near Zócalo de Puebla
Close to Cuauhtemoc Stadium, Hotel Casa del Callejon has plenty to offer. Treat yourself to a hot stone massage or other spa services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free valet parking
  • Extended parking, express check-out and luggage storage
  • Tour/ticket information, a front desk safe and multilingual staff
Room features
All guestrooms are individually furnished, and offer amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers
  • 21-inch TVs with cable channels
  • Balconies, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Extended parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • 21-inch TV with cable channels

More

  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 150 per pet, per night
2 total (up to 7 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards

We should mention

Alcohol is not served at this property

Property is also known as

Casa del Callejon
Casa del Callejon Puebla
Hotel Casa del Callejon
Hotel Casa del Callejon Puebla
Hotel Casa Callejon Puebla
Hotel Casa Callejon
Casa Callejon Puebla
Hotel Casa del Callejon Hotel
Hotel Casa del Callejon Puebla
Hotel Casa del Callejon Hotel Puebla

Frequently asked questions

Is Hotel Casa del Callejon pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 7 kg per pet. There's a fee of MXN 150 per pet, per night.

How much is parking at Hotel Casa del Callejon?

Valet parking is free at this property.

What time is check-in at Hotel Casa del Callejon?

Check-in start time: 3 PM; check-in end time: 6 PM.

What time is check-out at Hotel Casa del Callejon?

Checkout is at noon.

Where is Hotel Casa del Callejon located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Callejon del Sapo and Zócalo de Puebla. Los Sapos Bazaar and Iglesia de la Compañía are just steps away. Puebla–Cholula Tourist Train Terminal is 29 minutes by foot.

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Reviews

Hotel Casa del Callejon Reviews

7.6

Good

8.2

Cleanliness

9.0

Location

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 14 out of 69 reviews
Rating 8 - Good. 30 out of 69 reviews
Rating 6 - Okay. 20 out of 69 reviews
Rating 4 - Poor. 2 out of 69 reviews
Rating 2 - Terrible. 3 out of 69 reviews

Reviews

8/10 Good

CARLOS, PUEBLA

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT LOCATION, MANY SHOPS AND RESTAURANTS WHERE YOU CAN TASTE THE GASTRONOMY OF THE REGION AND CLOSE TO THE PUBLIC TRANSPORTATION SERVICE AS THE BUS AND TRAIN STATION TO TRAVEL TO TOURIST SITES
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved my stay, the location in Puebla is perfect, making all points of interest perfectly reachable on foot. The staff was wonderful and friendly too, and did their very best to make me feel welcome in their charming property.
Stayed 2 nights in Sep 2019

4/10 Poor

LAURA

Disliked: Staff & service, property conditions & facilities, room comfort

¡qué desilusión!

En la reserva se indicó que "Casa del Callejón" cuenta, entre otros, con servicios de: a) Desayuno gratis: consiste en vaso de jugo, una taza de café y una galleta. ¿eso es desayuno? Mejor especifiquen lo que ofrecen, yo esperaba algo mejor. b) Habitación con vista a la ciudad: NADA DE VISTA A LA CIUDAD. Tiene un mini balcón de escasos 80 cm2, con vista ¡AL EDIFICIO DE ENFRENTE, A CINCO METROS DE DISTANCIA!!! Además la habitación está muy mal iluminada, sumamente oscura. Tuvieron que traer otra lámpara para poder leer. c) Servicio de Comida y bebida las 24 H: El hotel no tiene cocina, ni comedor, ni convenio con ningún establecimiento para dar el servicio ofrecido. d) TV: Los controles no servían, la encargada se los llevó a cambiarle pilas. Ya encendida presentó un fuerte zumbido, que a su vez no permitía escuchar los diálogos, así que el primer día nos quedamos sin tele. El segundo día repararon el sonido hasta la noche. d) WI FI gratis: es demasiado débil y lento. No logra abrir las páginas que se quieren consultar en el celular. Tuve que usar y gastar mis "datos". RECOMENDACIONES: revisen el buen funcionamiento de todas las instalaciones de la habitación y servicios ANTES de que llegue el huésped. Es muy molesto querer llegar a descansar y lo primero que uno aprecia son fallas. O mejoran su "desayuno" o mejor no lo ofrezcan. todo esto hace que uno se pregunte "¿Así van a ser mis vacaciones? ". NO VOLVERÉ NI LO RECOMENDARÉ.
Stayed 2 nights in Aug 2019

4/10 Poor

pedro

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

hotel básico solo para dormir en cama dura

Lo primero es que la reserva incluía desayuno, pero en el hotel dijeron que era "un error de Expedia". Tras discutir mucho, ofrecieron un café con pan (malísimo) y un vaso de jugo artificial. Después la habitación es muy básica, sin mesa o escritorio minimo para poder poner la computadora. El wifi muy deficiente: terminé conectando internet de mi celular. La cama es muy dura, lo que en mi caso no me molesta pero es bueno que lo sepa quien reserve y tenga problemas con dormir en camas duras. Una pena, porque el caserón es bonito y tranquilo. Si se esmeraran podría ser incluso un buen hotel boutique.
Stayed 1 night in Jan 2019

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Bien ubicado pero muchas fallas en los servicios.

El baño no tiene techo y el agua primero estuvo tibia por la noche el primer día, el segundo día solo a las 9am hubo agua caliente por lo que solo mi esposa tuvo esa dicha a mi me tocó agua fría. Debido a que el baño no está bien estructurado se inundaba fácilmente al bañarse. La señal del Internet estaba fuera de nuestro alcance en nuestra habitación. Y en el closeth no se podía colgar la ropa.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No había agua caliente el primer día que llegue y no me ayudaron
Stayed 2 nights in Dec 2018

8/10 Good

cinthya, xalapa

Liked: Cleanliness, staff & service
hotel muy bonito, el detalle es el agua caliente y ruido exterior
Stayed 1 night in Nov 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Esta en un lugar muy cercas del centro Afuera del hotel esta todo muy bonito El trato fue muy amable El cuarto no era de lo mejor pero para el precio y lugar donde se ubica Me parece una excelente opción
Stayed 2 nights in Oct 2018

8/10 Good

Filiberto

Liked: Cleanliness, staff & service

Bueno.

Aceptable para fin de semana, la ubicación es lo mejor ya que esta a dos calles del centro,fue lo mejor cerca de todo. Definitivo si regresaría.
Stayed 1 night in Jul 2018

6/10 Okay

Hermes, Ciudad de Mexico

Liked: Cleanliness, staff & service
Cercano al centro, el lugar es agradable, pero la habitacion es muy calurosa
Stayed 1 night in May 2018

6/10 Okay

Francisco

Liked: Room comfort
El servicio de agua caliente no funcionaba y el desayuno que estaba en incluido en la reservación no lo dieron, dijeron que eso ya lo habían cancela hace varios meses y era problema de la pagina de hoteles.com

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Cute but cramped

Hotel staff was great. We first stayed in room 7, without a window it was damp and humid. Staff was able to change our room without any issue. both rooms we stayed in were cramped. There wasn't any space to take clothes out of our bags. Nowhere to hang more than one wet towel.
Stayed 3 nights in Mar 2018

6/10 Okay

Julie, cheltenham

Liked: Cleanliness

Great location, basic hotel

Nice little hotel using an old house/building so feel like you’re staying in part of the town. Room was basic - shower area built into one corner of the room by a half height wall. Bed was small and quite hard. Only stayed for 1 night, so the location was the best bit. Good for a short stay in Puebla.
Stayed 1 night in Feb 2018

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location was great

I had a very good stay at Casa Callejon - staff was friendly,it was clean and the location was great. The only disappointment I had was that I was given a room on the main floor with no windows at all and as the front door opened on what was a shared area, I kept it closed. It was also under the staircase to an upstairs room. I did ask about a room upstairs as there were so few guests as those had balconies and looked onto the street - which in fact I thought I had booked. Anyway - got used to the little room under the stairs and enjoyed 5 days there.
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Agradable muy buen ubicado

Todo muy bien, salvo que no cuentan con servicio de restaurante-
Stayed 2 nights in Jan 2018

8/10 Good

jorge, mazatlan , sinaloa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno buen precio buena ubicación

Bueno buen precio y buena ubicación.Todo estuvo excelente solamente El colchón muy duro. Amanecimos con dolor de espalda Un buen lugar para pasar unos días en Puebla Bueno buen precio buena ubicación
Stayed 4 nights in Nov 2017

8/10 Good

Rodolfo, Acapulco, Mexico

Liked: Staff & service
Disliked: Room comfort
La atención del personal es muy buena, sin embargo las habitaciones son demasiado chicas y la cama que me toco rechinaba mucho, la verdad no pude descansar
Stayed 1 night in Aug 2017

10/10 Excellent

Paolo, Milan

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in wonderful position

A very nice hotel in the hearth of Puebla. I was there for a couple of days and I really felt comfortable. The staff was nice and helpful. The building is a typical old mexican house with a quaint courtyard. A very good accommodation. The wi-fi connection was excellent.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Is coles to the center, the Street is very nice

I dont like the bathroom, because I didn't have a place to put the towel
Stayed 3 nights in Jul 2017

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old charm in center of Puebla.

The hotel is located so close to walking distance to everywhere. The stuff are so friendly. I felt at home here. The building has old charm and perfect for my taste. Only one thing I didn't like was that bed was hard. I put the blanket in the closet under the sheet and my problem was solved. I will stay here if I come back to Puebla.
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Hotel agradable, céntrico y tranquilo

Mencionan que con la reservación se proporciona el desayuno, se les tuvo que recordar.
Stayed 1 night in Jun 2017

8/10 Good

CARLOS, HERMOSILLO SON

Liked: Cleanliness, staff & service, room comfort

cerca del zócalo, lugar tranquilo.

Buenas instalaciones, cómodo, cerca de atractivos tanto turísticos como de recreación. Recomendable.

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY good inexpensive hotel right off the main plaza and surrounded by MANY cafés, restaurants, street vendors ,shops, etc. Hotel is spotless and the manager is SUPER helpful, friendly, and accommodating. Rooms have neither air nor heat, so you might want to consider that if you are in Puebla during peak summer or winter. I would gladly stay here again.

8/10 Good

Guillermo, chihuahua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable, seguro y tranquilo

Estuvimos muy agusto. Ideal para conoser el centro histórico, salimos todo el día. Nos llevaron el desayuno a la habitacion

8/10 Good

Miguel Ángel, Pachuca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hotel muy tranquilo

La estancia fue muy agradable, las noches muy tranquilas y el personal atiende excelente! Muy recomendable para pasar un par de noches agradables.