Cottages in Province of Pistoia

"Problems from initial reservation through hotels.com. The owner also has a sub contract with another company that sends contracts that you must abide by. These contracts do not mirror the conditions within hotels.com. I immediately tried to contact the hotel without luck. I contacted hotels.com, provide the sub contracts that I didn't agree to and hotels.com were not able to contact the hotel. I contacted the sub contract and provide them the conditions through hotels.com the i agreed too...

"What a shame, the entire region of Pescia is beautiful but everything at this cottage is awful. Its totally bizarre and weird and so so dirty. Honestly i doubt the place has ever been dusted once which is just disgusting. The shower curtain was full of mould.. bugs everywhere it was a literal disaster, not any normal persons idea of a vacation. It stinks of mould and kerosene inside, which then becomes a safety concern as well. Thankgoodness we were able to refund one night because we could...