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Reviews of Proserpine Motor Lodge

3 out of 5
Proserpine Motor Lodge
184 Main St, Proserpine, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 56 reviews" "
Rating 8 - Good. 17 out of 56 reviews" "
Rating 6 - Okay. 8 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 5 out of 56 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Go anywhere else
Newly built but is definitely not sound proof can hear everything around you, was given the wrong code to get into our room and office would not helpsomeone tryed to help from another room and they accused us of having more than 2 people in our room that we could not get into he was quite rude on the phine and finally sent his son to fix it would have expected more for paying $280 per night would never recommend this place to anyone
Stayed 2 nights in Dec 2023

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023

6/10 Okay

Rodney

Travelled with family
Liked: Amenities, property conditions & facilities
Price was a little high for the room
Stayed 1 night in Nov 2023
Response from manager on 16 Nov 2023
In Proserpine we were and are the cheapest on the web Why did you book with us?

8/10 Good

Bradley

Stayed 1 night in Oct 2023

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a stop over. Clean and tidy with comfortable beds. Parking at the door and convenient key drop when leaving
Stayed 1 night in Oct 2023
Response from Kate and Ralph Property owners/managers.😊 on 24 Oct 2023
Hi Jo-AnnMany thanks for your review. We love to read positive reviews It makes our hard work worth it. See you next time.Kind regards

6/10 Okay

Richard

Clean but average and acceptable accommodation
Stayed 1 night in Oct 2023
Response from Managers on 23 Oct 2023
We are better than average

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kate and Ralph on 13 Oct 2023
Hi SarahMy family will read your review and thank you for it.We try our best to please our guests

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, very clean
Stayed 1 night in Oct 2023
Response from Kate and Ralph Property owners/managers.😊 on 8 Oct 2023
Hi MonaThank you for your review. See you next timeKind regards

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable, with good space, and tidy
Stayed 1 night in Oct 2023
Response from Kate and Ralph Property owners/managers.😊 on 7 Oct 2023
Hi IsabelThank you for your 5 star review. We work hard to provide a clean room for our guests. Please tell your friends about us. See you next time.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Kate and Ralph Property owners/managers.😊 on 29 Sept 2023
Hi David thank you for your positive score Kind regards

10/10 Excellent

Isabela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, easy parking, good property conditions
Stayed 1 night in Sep 2023
Response from Kate and Ralph Property owners/managers.😊 on 26 Sept 2023
Hi IsabelaThank you for your kind comments. Please come back it's a pleasure having you as our guest.

2/10 Terrible

bob

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken window & hinge. Roof missing on part of the property. Pallet’s of bricks blocking access to the stairs the place needs a bulldozer
Stayed 1 night in Sep 2023
Response from manager on 26 Sept 2023
I didn't have a ground floor room you demanded Bobby boy. We are rebuilding and bricks are used to rebuild Bobby boy. There are 2 stairs and both are clear. The roof is being replace with a Cyclone rated roof. Bobby try another motel and thanks for your business be happy because we are.

2/10 Terrible

glenn

240 a night for a room with paint peeling off the doors. Check in was via a code which didn't work and no person was on site. You had to call a number to speak with someone to get the combination. Not good for the price
Stayed 1 night in Sep 2023
Response from manager on 18 Sept 2023
You arrive after hours and you complained from the moment you called me We have blacklisted you

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was helpful
Stayed 1 night in Sep 2023
Response from Kate and Ralph Property owners/managers.😊 on 17 Sept 2023
Hi SandraThank you for your 5 star review

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from manager on 13 Sept 2023
We don't want your type to return

10/10 Excellent

Wesley

Stayed 1 night in Aug 2023
Response from Kate and Ralph Property owners/managers.😊 on 14 Aug 2023
Hi Wes It was a pleasure Many thanks RegardsKate

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well provisioned room Thankyou
Stayed 1 night in Jul 2023
Response from Kate and Ralph Property owners/managers.😊 on 10 Jul 2023
Hi Annette Many thanks for your review. It's nice to know our guests appreciate a clean room. My wife cleans all the rooms and only works 7 days a week

6/10 Okay

Dale

Travelled with partner
Liked: Cleanliness
Motel was fine for sleeping.
Stayed 1 night in Jun 2023
Response from Kate and Ralph Property owners/managers.😊 on 27 Jun 2023
Good to hear you had a great sleep

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
As soon as I drove up I was met with a smile and a room key.
Stayed 1 night in Jun 2023
Response from Kate and Ralph Property owners/managers.😊 on 19 Jun 2023
Hi Cherie We try to make our guests feel welcomed.Thank you for your kind comment

6/10 Okay

Neil

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from manager on 4 Jun 2023
okay good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Property management on 30 May 2023
Many thanks for your high mark

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2023
Response from Kate and Ralph Property owners/managers.😊 on 19 Jun 2023
Thank you for staying with us

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some areas of the building are being renovated.
Stayed 1 night in Apr 2023
Response from Kate and Ralph Property owners/managers.😊 on 30 Apr 2023
Hi AnthonyThanks for your your high score. We are pleased to read positive comments.We will continue upgrading the motel bar/restaurant Regards

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was getting renovated by the looks of it. Will be even better then. Such a nice place
Stayed 1 night in Feb 2023
Response from Kate and Ralph Property owners/managers.😊 on 19 Feb 2023
Hi KathyThanks for your positive comment.We will be improving our property over 2023

10/10 Excellent

Kei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are so kind and friendly
Stayed 3 nights in Nov 2022
Response from Kate and Ralph Property owners/managers.😊 on 28 Nov 2022
Hi KeiMany thanks for your kind words. We do try to please our guests

6/10 Okay

Bobbie

Disliked: Amenities, property conditions & facilities
A nice clean bed
Stayed 1 night in Nov 2022
Response from Property owners/managers.😊 on 17 Nov 2022
You mean it was great better than you expected

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities
Nice sized room serviced everyday easy parking
Stayed 2 nights in Oct 2022
Response from Kate and Ralph Property owners/managers.😊 on 30 Oct 2022
Hi Margaret Thanks for your review. We are happy to read positive comments from our guests it tells us we doing it right.Warm regards

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely attitude of management.
Stayed 1 night in Oct 2022
Response from Kate and Ralph Property owners/managers.😊 on 24 Oct 2022
Hello PeterThank you for your comment. We are pleased to read that our guests had a pleasant stay with us.

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service
Regardless the renovations going on around the motel it is quiet very clean and lots of personal touches added to the room which you don’t usually get . It’s called LOVE . Highly recommend this place
Stayed 1 night in Oct 2022
Response from Kate and Ralph Property owners/managers.😊 on 8 Oct 2022
Hello Mia That is a wonderful review you posted, The team that you very much for you kind review. We do love what we do. Warm regards

2/10 Terrible

michael

Stayed 1 night in Sep 2022

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in Prosvagas
Arrived late, they looked after us, a good nights sleep in a clean and tidy room
Stayed 1 night in Aug 2022
Response from Kate and Ralph Property owners/managers.😊 on 22 Aug 2022
Hi Robin Thanks for you high mark and great remarks, Kate will take great pleasure from your commentsKind regards

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022
Response from Kate and Ralph Property owners/managers.😊 on 13 Aug 2022
Hi Jeremy Thanks for your review Kate said you are welcome to come back any time you were a delight. See you next time

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very clean,and comfortable, Would definately use again
Stayed 1 night in Aug 2022
Response from Property owners/managers.😊 on 11 Aug 2022
We are pleased to read your comment. Thank you

8/10 Good

Pamela

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean property and helpful staff. Will be great when renovations completed.
Stayed 1 night in Aug 2022
Response from Kate and Ralph Property owners/managers.😊 on 5 Aug 2022
Hi Pamela Thanks for making the point that our property was very clean and we met your expectations. Stage 1 will be completed by October (we hope) Kind regards

4/10 Poor

Paul

Liked: Cleanliness, amenities
It wasnt very friendly and there was a rat out side room Bed was hard
Stayed 1 night in Aug 2022
Response from Kate and Ralph Property owners/managers.😊 on 5 Aug 2022
You have been blacklisted from our property Your details will flagged. If there was a rat it would have fallen out from your dinner box

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2022
Response from Kate and Ralph Property owners/managers.😊 on 29 Jul 2022
Hi Steve. We are pleased to read your comment many thanks, please share with your friends and family

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Hamish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely and helpful staff, will definitely stay again!
Stayed 1 night in Jul 2022
Response from Property owners/managers.😊 on 22 Jul 2022
Hi Hamish Many thanks for your kind comments. We try our best, see you next time

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Helpful owner and his staff
Stayed 2 nights in Jul 2022
Response from Property owners/managers.😊 on 16 Jul 2022
Hi Robert Thank you for your comment about us. Hope you all well. Regards

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service
All good
Stayed 1 night in Jun 2022
Response from Property owners/managers.😊 on 22 Jun 2022
Hi Paul Thank you for giving us a 5 star rating See you on your next visit Regards Kate and Ralph

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and had all that you needed. The host was very helpful and friendly 😊
Stayed 1 night in Jun 2022
Response from Property owners/managers.😊 on 9 Jun 2022
Hi Kim Thank you for your high review mark We are pleased to get them We try our best and you noticed thanks Warm regards Kate and Ralph

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Clean room and liked the turn down service but that is all.
Stayed 3 nights in May 2022
Response from Property owners/managers.😊 on 9 May 2022
Clean room it's very important that you have a clean room So many rate us a 10 Great review

10/10 Excellent

Nichcol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

John and Merryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people,will be nice spot when renovating is complete.Would stay again .
Stayed 1 night in Dec 2021
Response from Property owners/managers.😊 on 19 Dec 2021
Thank you for your review. We need tradies people to compete the works. Merry Christmas

10/10 Excellent

Evan and Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was basic but very tidy and clean
Stayed 1 night in Nov 2021
Response from Property owners/managers.😊 on 11 Nov 2021
We appreciate your high scoring comment. It will be passed on to my wife who is the housekeeping team leader. We try our best to please our guests. Kind regards

8/10 Good

Lesleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would of liked a fan in the room
Stayed 1 night in Oct 2021
Response from Property owners/managers.😊 on 27 Oct 2021
Shame you didn't ask because we have pedestal fans if you wanted one. Because of the reversal cycle air conditioning in each room people don't ask for one. Please remind us next time you stay with us. Regards

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations.
Stayed 1 night in Aug 2021
Response from Property owners/managers.😊 on 16 Sept 2021
Hi Sharon we get great joy when we receive a positive review. If we have exceeded then we must be doing the right things to please our guests. Thank you for your high score. Regards Kate