Primo Tapia hotels from RM155

"I liked the property but some places need upgrades. I went Sunday to Tuesday and a restaurant was open just the weekends. The bar next to the swimming pool was closed. The jacuzzi was durty and not to hot. A lot of kids without adults supervising and no staff checking that. The hotel advertice an adult swimming pool but was not the case. I used the spa facilities and a sauna was closed, the steam room out of service, and the prices the same of USA. If 1/2 of the facilities will be not working, the spa supposse to give a courtesy discount."

"The design of the rooms is superficially and aesthetically great. However, it's not really that functional at all. There's essential no soundproofing at all (could hear the people in the next room engaging in activities that shall remain unnamed and could hear the other room's morning conversations clearly). There's also a window with no curtains where the sun hits directly in the early morning. But the worst part was all of the smoke that came in constantly into the room throughout the entire day from the restaurant smokers right behind the building. We could SEE the smoke at night by the light and the smell was very strong. The smokers are turned off at night (I think), but otherwise, it's a health hazard that could turn badly quickly. We didn't report this because we hardly saw staff at the reception and it was a quick stay. The smoke smell didn't get really bad until our last day/night there. Regardless, the staff throughout the property don't make you feel welcome whatsoever. They seem to not want to work there at all. The rooms aren't accessibility-friendly for people who can't use stairs and even for people who can use stairs, there are no railings on it (another potential hazard at a place where the main attraction is a winery, mind you). "

"Cushions had a dirty looking, too cold to be in the outside pool. Indoor pool over crowded an a lot of bleach smell like. For $25 dollars breakfast buffet per person it was kind of too much considering we didn’t go to stuck up our stomach with food. They had a party inthere We couldn’t sleep! We complained and they said, they had a party that got out of hand. I should have stick to $250 hotel I was planning on staying."

"What a beautiful amazing spot to stay in The Valley! We can’t wait to go back 😊"

"To register was quick and very pleasant customer service service at the restaurant was great “El Patio” service n food!! People are so nice n pleasant always happy!! Thank you all for your service"

"I paid in advance my room here and they didn’t respected and sale it and provided another ugly room in very poor condition"

"El servicio de alimentos es nuestra única queja, sumamente lento. El personal es muy amable pero poco eficiente tanto en el restaurante como en la cafetería. Los tiempos de espera son muy largos y se interrumpe mucho entre un plato y el otro."

"The service was excellent"

"We didn’t have enough towels and apparently there was a shortage of towels."