Hi Tina,Thank you for taking the time to share your positive experience following your recent stay. It's so delightful to read your wonderful review, it's always fantastic to read when our guests have an amazing time whilst with us. The Secret Garden apartment is such a beautiful apartment and loved by many people who have stayed in it. It was a pleasure to accommodate you and we are hoping to welcome you back for another perfect stay.Warm regards,Steph

Hi Paul,Thanks for taking the time to leave a review. Sorry to hear that your TV didn't work properly. We do provide a 24 hour phone number in the apartment and we would've been more than happy to come assist. The fire alarm was shortly going off on the morning of your departure, however was quickly acted upon by our staff.Warm regards,Steph

Hi Robin,Sorry you felt this way - our team work incredibly hard and are always happy to help and welcome our guests, so I'm a bit confused by your review. If you do wish to disclose which staff member you felt was not polite and we will investigate.Warm regards,Steph

Hi Carola,Thanks for taking the time to leave your feedback it's much appreciated. We're so delighted to see that you had such a pleasant stay and that we accommodated you well. We do hope to welcome you back if you're in Preston again.Warm regards,Steph

Hi Emma,Thanks for taking the time to leave us a score, I am glad you had a lovely stay. It's great to hear that you received a complimentary upgrade and enjoyed the apartment. It was a pleasure accommodating you and we hope to see you again very soon.Warm regards,Steph

Hi Maulbrey.Thanks for taking the time to leave us a score, I am delighted to see that you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph

Hi Emma,Thanks for taking the time to leave us a score, I am glad you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph

Hello Peter,Thank you for sharing your lovely experience following your recent stay. It brings us joy to see you had a perfect time with us whilst you were in Preston. I am glad that we managed to accommodate you well. It was a pleasure to have you stay with us and we can't wait to welcome you back for another fabulous stay.Warm regards,Steph

Hi Rayyan,Thanks for the 10 out of 10, glad to see you had a great stay. We hope to see you again soon.Warm regards,Steph

Thank you for taking the time to leave some feedback following your recent stay, and thankyou for you're 5 out of 5 review. Our team work incredibly hard to ensure excellent service and apartments for our dedicated guests. So we are pleased to see this was the case for yourself. Hopefully we can welcome you back very very soon!Warm regards,Ken

Hi Stewart,If you would like to discuss your stay with us, please get in touch with us directly.Warm regards,Steph

Hi Byron,Thank you for your 10 out of 10 score! I'm glad we managed to provide a perfect stay during your time in Preston. Hope to see you again very soon.Warm regards,Steph

Hi Timothy,Thank you for taking the time to leave some feedback. We're absolutely elated to see that you had a perfect stay, it's always great hearing positive feedback. We can't wait to welcome you back for another perfect stay.Warm regards,Steph

Hi Anon,Thank you for taking the time to leave us a review, it's much appreciated. We're delighted to see you had the most perfect stay and found us easy to use, we love hearing positive guest feedback. It was a pleasure to have you stay with us and we hope to welcome you back for another fantastic stay.Warm regards,Steph

Hi Imaan,Thank you so much for your wonderful review, it's very much appreciated. We're absolutely delighted to see that you had the most perfect stay with us and it's great that we exceeded your expectations also. The Lodge apartment is a favourite amongst our guests and most perfect for families so we are glad you loved the room. It was a pleasure accommodating you and we cannot wait to welcome you and your family back.Warm regards,Steph

Hello Nikki,Thank you for taking the time to leave a review, it's much appreciated. I am delighted to see you had a comfortable and pleasant stay. If you're not a fan of the stairs do let us know next time and we can advise on a better suited room. But it was a pleasure accommodating you and we hope to welcome you back again for another fantastic stay.Warm regards,Steph

Hi Leo,Thank you for the 10 out of 10 score. It was a pleasure accommodating you and we hope to welcome you back for another perfect stay.Warm regards,Steph

Hi Mariusz,Thanks for leaving a score, it's great to see you had a perfect stay. Hope to welcome you back again.Warm regards,Steph

Hi Naomi,Thank you for your 5 out of 5 score, it's great to see you had a lovely stay. We do hope to see you again.Warm regards,Steph

Thank you very much for your kind words and we pride ourselves on guest experiences such as yours.

Hi Margaret,Thank you for taking the time to leave some feedback as this it's incredibly valuable to us. But I am pleased to see that you had a comfortable stay and you liked the apartment. It was a pleasure accommodating you and we hope to welcome you back very soon.Warm regards,Steph

Hi George, Thank you for choosing to stay with us, I am pleased to see that you had a lovely stay. Hope to see you again soon.Warm regards,Steph

Hi Clare,Thank you for leaving your review after your stay. I am thrilled to see that you had the most amazing stay with us, it was a absolute pleasure accommodating you and we can't to welcome you back!Warm regards,Steph

Hi Ant,Thank you for taking the time to leave some feedback following your recent stay, it's much appreciated. I am delighted to hear that you had a lovely stay with us in our Chic apartment. We do have other apartments available on the higher floors which have windows that open more, so if you prefer this do let us know next time. We hope to welcome you back again if you're ever in Preston again.Warm regards,Steph

Thank you very much for your kind review.Kind regards,Joe

Hi Kimberley,Thank you so much for this fantastic review, your feedback is incredibly important to us. We're so pleased to hear that you had a comfortable stay and that you liked our accommodation. It was a pleasure to have you stay with us and we do hope to welcome you back for another fantastic stay.Warm regards,Steph

Hi Imari,Thank you for leaving your valuable feedback, it is much appreciated. I am delighted that you loved our Lodge apartment and had a lovely stay. Hopefully we can welcome you back very soon for another great stay.Warm regards,Steph

Hi Fadzai,Thank you for taking the time to leave us feedback, it is very much appreciated.I have checked the CCTV for this day and there were no reports of disruptions as the hotel was quite empty on that particular day so I am unsure where this noise was coming from and can only apologise. We are contactable 24 hours a day should you need our assistance however I cannot see from our records that anyone contacted us during your stay for assistance.Warm regards,Lauren-Sarah

Hi Martin,Thank you for taking the time to leave us feedback it is very much appreciated. We received a noise complaint from the opposite end of the corridor in regards to your room, we knocked on the door and as the door was open we pushed the open apartment door and asked if someone had already spoken to you in regards to the noise complaint and politely asked to you to turn the TV down. We do not tolerate any guests swearing at staff or using aggressive behaviour in any circumstances and unfortunately this is what we were met with on this occasion following the complaint from other guests. Warm regards,Stephanie

Hi Marisa,Thank you for taking the time to leave a in depth review, it's much appreciated. I am delighted to see that you had a lovely stay and found our contactless check in/out easy, we like to ensure a quick arrival. It's great to read your feedback and that fact that we accommodated you well. We can't wait to welcome you back for another fantastic stay.Warm regards,Steph

Thank you for taking the time to leave us feedback, this is very much appreciated.Warm regards,Stephanie

Thank you for taking the time to leave us feedback, this is very much appreciated.Warm regards,Stephanie

Thank you Emily,It was our pleasure to have you stay with us, also thank you for your kind review of our hotel, we take great care making note of our reviews it makes it easier for us to see the things we are doing right for our guests.We hope to see you again very soon.Ken

Hi Dongxuan,Thank you for your feedback, it's appreciated. We're glad you had a lovely stay and we hope to welcome you back very soon.Warm regards,Steph

Hi Andy,Thank you for leaving a review, it is much apppreciated! We're glad to see you had a lovely stay and hope to see you again.Warm regards,Steph

Hi Maulbrey,Thank you for your feedback following your recent stay. We're thrilled to see that you had a perfect time while with us and cannot wait to welcome you back.Warm regards,Steph

Hello David,Thank you for taking the time to leave some feedback following your recent stay. Sorry to hear of the issues you found, we will follow this up with our housekeeping team. If you do decide to stay in the future and have specific requirements, do let us know and we'll be more than happy to advise.Warm regards,Steph

Hi Callum,Thank you for taking the time to leave a review, it's much appreciated! I'm glad you had a enjoyable stay with us and found the self check in process easy. It was a pleasure accommodating you and we can't wait to welcome you back soon.Warm regards,Steph

Hi David,Thank you for taking the time to leave a review, I am pleased to read that you had a comfortable stay with us. It was a pleasure accommodating you and we hope to welcome you back soon.Warm regards,Steph

Hello Nicholas.Thank you for leaving a review, I am delighted that you had a fantastic stay. It was a pleasure accommodating you and we hope to welcome you back soon.Warm regards,Steph

Hi VG,Thank you for leaving a review, I am delighted that you had a fantastic stay. It was a pleasure accommodating you and we hope to welcome you back soon.Warm regards,Steph

Hi Jonathan,Thank you for leaving a review, we're delighted that you had a lovely stay with us. It's fantastic hearing your positive feedback and we hope to welcome you back for another perfect stay.Warm regards,Steph

Hi Carol,I'm pleased to hear that you had a lovely stay with us, it was a pleasure accommodating you and we hope to welcome you back in the near future.Warm regards,Steph

Hello Deborah,Thank you so much for leaving this review after your recent stay. I'm thrilled to hear that you had a pleasant and comfortable stay with us and enjoyed the upgrade into the Chalet apartment. It's great that you made use of the luxurious amenities and tea/coffee also, I'm glad you enjoyed them! It was a absolute pleasure accommodating you and we do look forward to your next stay with us.Warm regards,Steph

Hello thanks for leaving a score, it's much appreciated. We hope to welcome you back again,Warm regards,Steph

Hi Padmesh,Thank you for taking the time to leave a review, we do appreciate it. I'm glad to hear that you liked the apartment but sorry to hear the bathroom you found a bit cramped. We do have other apartments available with larger bathrooms if you let us know and we can advise.Warm regards,Steph

Hello Callum,Thank you for taking the time to leave a review, it's much appreciated as we're always looking to improve guest satisfaction and experience. I am delighted to hear that you had a lovely stay and enjoyed the complimentary upgrade. Great to see that you made use of all the complimentary items in the apartment. It was a pleasure accommodating you and we hope to welcome you back again.Warm regards,Steph

Hi Michael,Thanks for taking the time to leave a review, we do hope to welcome you back soon.Warm regards,Steph

Hi John,Thanks for taking the time to leave a review, I'm glad that you had a lovely stay with us. We do hope to welcome you back soon.Warm regards,Steph

Hello,Thanks for taking the time to leave a review, it's great seeing you had a lovely stay. We do hope to welcome you back soon.Warm regards,Steph