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Reviews of Old town square premium apartments

4 out of 5
Old town square premium apartments
Mikulášská 4, Prague

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 71 reviews" "
Rating 8 - Good. 14 out of 71 reviews" "
Rating 6 - Okay. 9 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Laura

Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This was a decent stay (MC6 on the square). The apartment is very cleanand staff are helpful. You only get one body towel and one hand towel per pertain and one duvet and one pillow. If you request extras they impose a $20 fee. The building was quiet but more often than not the security doors left ajar and anyone could enter the building.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ben

2/10 Terrible

Gonzalo, Coral Gables

Travelled with family
Disliked: Staff & service
These people treat us really badly. Expedia contacted them several times regarding moving our reservation to another week because someone in our party had Covid and we had to postpone the trip. Expedia customer service contacted them at least three different times (while I was in the chat with them) and they always said that "the reservations people is gone for the day", it doesn't matter at what time you called them. Three days before arriving I decided to contact them directly just to find out that "because of the short time advice you can't do anything". So basically they tell you always to call later until it is too late. Worst customer service ever, AVOID STAYING HERE.
Stayed 3 nights in Nov 2022

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect ubication nice apartment.
Stayed 2 nights in Jul 2022

8/10 Good

Christian

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great location- nasty bugs
The place we stayed at was super nice and great location. My only complaint was something bite me in the middle of the night and made my foot swell up like a Easter Ham! I couldn’t walk the next day. I looked under the bed and it looked like a dust bunny farm- hadn’t been cleaned in quite some time
Stayed 3 nights in Jun 2022

6/10 Okay

Thomas, Naperville

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

Anders

Stayed 1 night in May 2022

10/10 Excellent

ELINOR, FORT BENNING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was directly in the center of everything that j needed and very accessible as well.
Stayed 1 night in Mar 2022

8/10 Good

Meirav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Carin

Travelled with family
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean 10/10
Very nice apartment and clean
Stayed 2 nights in Sep 2020

8/10 Good

Charles

Business traveller
Liked: Cleanliness
Nice but poor sleeping experience
Excellent location next to the tube but the sleeping part needs an upgrade. Loud airco from the other building and facing a terrace very noisy during weekend. Matraces very used
Stayed 2 nights in May 2020

10/10 Excellent

Eric, Toronto

Travelled with family
Liked: Cleanliness, amenities
The location was perfect!! And the apartment was so clean and convinient too
Stayed 4 nights in Feb 2020

10/10 Excellent

Diana Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“A Sight To Behold From Our Window”
I accidentally booked the no cancellation. Then, I read a lot of bad reviews about Old Town Square Premium right after I booked this apartment. I got worried when I read that they ask for deposit before your stay and would not return the deposit when you check out. All the bad reviews I read where not true. I booked for a pick up ride from the railway to the main building. Old Town Premium Square gave us their cell no so I could contact them via WhatsApp. They reply instantly everytime I have a query. The apartment we got was right across the Old Town Square. It was centrally located and the sIze of the apartment was huge. The beds were very comfortable. There were no shampoo, conditioner (there was soap ) but we were informed about it prior to our stay. We were also given a recommended list of restaurants, where to change your money to their currency, and the map. We tried some of the restos and they were really good. Beware of the money changer. Rates should be 24-25. If you changed your money at a low rate, you still have 3 hours to return it back. Regarding the deposit, if you check out in the main building, they will return it back to you. Since we did not want to go to the main building anymore, the cleaner met us on our check out date and time and brought the deposit to the apartment. I asked for pick up at the apartment to the airport and the driver picked us up at the designated time and place.
“Sight to Behold”
Stayed 3 nights in Jan 2020

8/10 Good

Adel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
he apartment was excellent, spacious, immaculate, newly remodeled to modern design, has everything you need to stay , beds were comfortable and clean , it’s in the middle of the old town
Stayed 3 nights in Dec 2019

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good location but no AC
perfect location , very clean and secure. the only problem is if you go in the summer. There is no air conditioning and the fans are not enough.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was beautiful spacious with great amenities. The beds were comfortable and having hot water for all of our baths or showers was wonderful. It made her experience in Prague even better. Location was also wonderful
Stayed 3 nights in Oct 2019

10/10 Excellent

Lastenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was an amazing location
Stayed 2 nights in Sep 2019

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I was shocked at the conditions here. The hotel looked as if it at bombed. Nobody who stayed here ever commented or posted pictures- how is this possible?? The apartment was a ways walk away from the check in that was hard to find, we were emailed after the booking that it was separate. After dragging bags 10 min across the square we had to carry them up 3 flights of stairs. No lift, the condition of the hallway was crazy bad- concrete dust everywhere. It seemed to be under construction- in the back there was scaffolding with men working. The windows were broke and anyone could enter and we didn’t feel safe. There was no working light in the hallway when we left at 4:30 am.
Carried 5 bags Uo 3 flights of stairs like this
This is the
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The apartment we stayed in was very nice although it had a strange floor plan. There was a bedroom bed in the dining/living room right next to the table. The kitchen was on the other side of the apartment near the bedrooms. It was beautifully redecorates and held all of us 5. We also rented the apartment upstairs that was not as nice and we didn’t need it and were not told this in advance. We had to haul our luggage clear across the square and back to get the key, about half an hour and then had to do it for check out while they went and checked the apartments to give us back our cash deposit. They should have someone meet you st the apartment with a key and then come get it. You had to pay extra to use the air conditioner even though there were no windows in the middle bedroom. Overall, a clean apartment in a great location but very poor customer service and convenience. I would not stay here again.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent location and well equipped roomy place. Beds are comfortable 2 mins walk from Old town square Reception is located somewhere else with no lift access, so bear in mind if you have heavy luggage looking to store before checking in and after checking out. Service and communication was appalling, receptionist was extremely rude Other than that, the apartment was great
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, newly renovated
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apartment M6B could not have been in a better location. It was beautifully decorated, warm and quiet. Will definitely stay there again.
Stayed 4 nights in Nov 2018

2/10 Terrible

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service
It is a scam!
It was a scam. We booked accomodation in prime location and at a premium cost, but they placed us far from original location and this appartment was not worth the premium. Very disapointing and would like to warn others against it.
Stayed 2 nights in Jul 2018

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mary
Wonderful property! Amazing view. Super comfortable. Walking distance to the main attractions. Highly recommend this property.
Stayed 1 night in Jun 2018

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

lady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments were nice and well located. Clean and tidy. Able to pay when we arrived which was great! Reception available 24 hours which is very handy.
Stayed 4 nights in Dec 2017

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place I really recommend it
Great place we have the whole floor for us the view is to the church in the main square the only thing is that you have to walk a little from the check in to the apartment and if you are tired you May find this not convenient, but once you get there is awesome Elevator was not working but I think that could happen anywhere they need to verify this often you have a place to buy food and water near the place which is good At the front desk the guys are really open to help you out and the cost of the transportation from/to the hotel was fair which is good that sabes you the hassle of looking for a secure and not expensive transportation to the center of Prague
Stayed 1 night in Nov 2017

8/10 Good

Joe, Co. Offaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to amenities and sites
Close to sites, a short walk to Charles bridge and the old town square. Pleasant area ideal for both day and night time activities. Would recommend this accommodation.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location and wonderful staff
The location and view were incredible and the service was wonderful; however, the apartment needed some minor repairs before we arrived and the main office address was not the same as listed on the website. The photos on the website were much better than the room where we stayed.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not as advertised
We booked the apt through Expedia. The apt address is at the old town square and the reception address outside of the square which is ok. But, when we checked in, we were given an apt several blocks from the square. We stayed in the apt for one night (we booked 3 nts), which was a horrible experience. The room was very hot (over 32 c), without AC. There were a couple of small fans. We had to open the windows which face a street that is full of people and cars even at midnight and early morning, which means that we heard loud noises ALL night long. Also, the wooden floor of this old apt deteriorated to the extent that with any weight on it, it makes big squeeky noise. And the very old and worn beds also make loud noise with any body movement. Between the heat and the noises, we could not sleep. Next day, we complained and got sent to another apt that is 30 min walking and 10 min driving from the old town square. This one is also very warm inside, without AC, but it's in a quiet neighborhood, so with opened windows, we were able to get some sleep. We booked this place after seeing many positive reviews, but our experience had been terrible. We can not recommend this place to anyone. You are being warned, take your own risk, if you still want to.
Stayed 3 nights in Jun 2017
Response from Ondrej on 10 Jul 2017
Dear Guests, thank you for your feedback. We are sorry you did not enjoyed your stay. However we would like to notice that AC /air-condition/ was not advertised though some apartments have it. If you require apartment with AC, we must be informed prior your arrival and then we can manage that. Kind regards Ondrej

10/10 Excellent

Amit

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2017

10/10 Excellent

Johann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, uncomplicated, all perfect
Stayed 2 nights in Dec 2023

10/10 Excellent

JOSE MARIA TORAL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2022

2/10 Terrible

Anita

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Schwer zu finden . Nicht gut ersichtlich daß die Rezeption ganz wo anders ist. Kostest echt viel Zeit . Sind total entwischt. Zimmer ist nicht was wir gebucht haben Kein Aufzug ..bin fusskrank ...war aber so beschrieben ....werden nächstes Mal wo änderst logieren ..leider
Stayed 1 night in Sep 2022

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness
Familielejlighed med super beliggenhed.
Lejligheden ligger helt perfekt i gåafstand til de fleste seværdighederne Lejligheden mangler dog udluftningsmuligheder. Der var tæt på 30 grader inden og vinduer er kunne ikke åbnes på øverste plan, hvor man skulle sove. Praktisk set er der kun et soveværelse, de øvrige sovepladser er i samme rum, hvor man opholder sig. Lejligheden egner sig derfor bedst til familier med yngre børn. Der stod i vores materiale, at opholdet var med rengøring, det var det ikke. Men vi havde dog nogle dejlige dage i Prag, det kan ingen tage fra os ❤️
Foto fra tagvindue
Stayed 7 nights in Jul 2022

10/10 Excellent

Katrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

6/10 Okay

BEATA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miejsce super. Mieszkanie super. Personel super. Ale oferta szczegolnie dot.parkingu nieadekfatna do stanu oferty.Po prostu parking musisz sam sobie znaleźć, a w ofercie jest zaznaczone że parking znajduje się na terenie obiektu.Duży minus za to.
Stayed 2 nights in Apr 2022

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, limpio, amplio, dos baños!! Solo la entrada al edificio sucia y vieja
Stayed 2 nights in Apr 2022

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Die gebuchte Unterkunft auf Expedia stimmte nicht mit der Unterkunft überein, die wir dann letztendlich erhalten haben. Da wir nur für eine Nacht da waren, war es uns egal, da es uns der Aufwand nicht wert war. Trotzdem ein Rat an alle Reisenden, die über Expedia ein Appartment von Old Town Square buchen. Bitte unbedingt beim check-in abklären ob es auch wirklich das Appartment ist, welches gebucht wurde. Ich werde Appartments in Zukunft jedenfalls nicht mehr über Expedia buchen, sondern über die Konkurrent, da weiß ich, was ich bekomme.
Stayed 1 night in Mar 2022

10/10 Excellent

Anke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super tolle Unterkunft in perfekter Lage.
Stayed 5 nights in Feb 2022

10/10 Excellent

Frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing! Rooms are big and everything was very clean. Highly recomended. La locación es la mejor! Las recamaras son grandes y todo muy limpio. Lo recomiendo.
Stayed 3 nights in Feb 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

6/10 Okay

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

TATSUKI

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
レセプションがわかりづらい
レセプションの場所が分かりづらく、非常に難儀した。 部屋に入ってからは非常に快適だった。部屋数は多く、3人での旅行だったが1人1部屋で寝れるほど
Stayed 2 nights in Feb 2020