Dear Naoki, thank you for taking the time to share your experience with us.We have read your comments on the room we accommodated you in and regret your disappointment with the size. We suggest that for any future holiday planning to check online where you will find a thorough description of our hotels' rooms and facilities to make sure you find the one that best meets your holiday needs and wishes.We hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards,Roberto Mateos,General Manager

Dear Guest, Thank you very much for your kind feedback.It's rewarding to know that our beds provided you with exceptional comfort and that you enjoyed the breakfast offerings. We are also pleased to hear that our staff's kindness and helpfulness contributed positively to your experience, and that our central location enhanced your visit to the city.Your satisfaction with the room cleanliness, hotel condition, service, and amenities truly reflects the dedication we have to ensure our guests have a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear you enjoyed the remarkable views and found the central location to your liking. It's also heartening to know that our staff made a positive impression on your stay. Your comfort and satisfaction are of the utmost importance to us, and we're delighted that you found the room cleanliness and hotel condition to be impeccable.We look forward to welcoming you back in the future, best regards,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.It's wonderful to hear that you enjoyed our prime location and found our staff to be very friendly. Your satisfaction with the breakfast options is also very gratifying, as we aim to cater to various dietary preferences with our O!Breakfast buffet. We regret to hear that certain aspects of your stay did not meet your expectations. While our rooms are typically praised for comfort and amenities, including high-quality linens and modern conveniences, we sincerely apologize if this was not your experience. As for the concern regarding a smokey smell, we maintain a strict non-smoking policy within all guest rooms and public areas to ensure the comfort of our guests, and any deviation from this is promptly addressed by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Milan,Thank you for taking the time to share your feedback.We appreciate your positive feedback on the cleanliness of our rooms. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. However, we are sorry to hear that you encountered some issues during your stay. We understand that the timing of room cleaning was not ideal, and we will address this with our housekeeping team to ensure better coordination in the future.Regarding your concerns about our breakfast area and offerings, we strive to provide a variety of options, including vegetarian, vegan, and gluten-free choices, to cater to our guests' preferences. We apologize if the breakfast experience did not meet your expectations. As for the front desk, we will ensure that our staff is better informed about the VIP gold status rewards to provide the best possible service to our valued guests. Your feedback is essential for us to improve and enhance our guest experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Roberto Mateos, General Manager

Dear David, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our prime location and found our staff to be friendly and helpful. It is great to know that our multilingual team was able to assist you during your stay. We are also pleased that you enjoyed the cleanliness of your room and the amenities provided. Our goal is to ensure that our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Martina,Thank you for sharing your review with us.We are delighted to hear that you always choose to stay with us and appreciate our convenient location, right on Vaclavske Namesti, within walking distance to many attractions. It's great to know that our friendly staff, clean rooms, and amenities have met your expectations during your visits.Your kind words about our hotel and staff motivate us to continue providing exceptional service to our guests. We are committed to maintaining the high standards you have come to expect from us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found our staff to be very nice and the area to be clean and walkable. Providing excellent service and maintaining a clean environment are our top priorities. We take pride in our friendly and helpful staff who go above and beyond to ensure our guests have a pleasant stay. Our location in the heart of Prague offers easy access to various attractions and amenities. We hope you had a great time exploring the city. Thank you once again for your kind words.We look forward to welcoming you back on a future occasion.Best wishes,Roberto Mateos, General Manager

Dear Leila,We appreciate that you took the time to share your experience with us.Our hotel aims to provide a memorable experience and we are happy that your stay was satisfactory. However, we are sorry for the issue you mentioned, this is not a problem we have been notified of but will most definitely be looking into.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.We are pleased that you enjoyed your stay and that our location was convenient for you.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

尊敬的宾客，您好！非常感谢您选择入住我们的酒店并留下宝贵的建议！ 很高兴看到您对酒店的整体住宿体验感到满意，我们的酒店地处格拉纳达市中心，地理位置极其优越，出行便利。这里是您商务旅游，休闲度假理想选择！我们会一如既往的保持高水准的服务，为所有宾客带来宾至如归的入住体验。希望您在酒店度过了愉快的时光。 真心希望您能够再次入住来感受我们的进步！祝您生活愉快，旅途顺利！Roberto Mateos, General Manager

Dear Ivan, Thank you very much for your kind feedback.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.The entire team look forward to welcoming you back for a future visit.Kind regards,Roberto Mateos, General Manager

Dear Sharon, Thank you for your positive feedback. We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager

Dear guest, Thank you for taking the time to share your feedback. We appreciate your kind words towards our Reception team. It encourages us to continue to maintain the high standards of service we set ourselves. We always endeavour to provide an excellent standard for our guests. Please accept our apologies and don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Roberto Mateos, General Manager

Dear Melih, Thank you very much for your kind feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Abdulrahman, Thank you very much for your kind feedback. We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Pattie, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager

Dear Guest, Thank you for taking the time to review your stay. We are so pleased you enjoyed your stay and that we met all your expectations. Thank you for mentioning our strategic location; we are delighted to know that you found this to be ideal. We look forward to welcoming you back on a future occasion. Best wishes, Roberto Mateos, General Manager

Dear Michael, Thank you for your review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We are a pet-friendly hotel and regret any inconvenience; we do try to ensure that our other guests are not affected in any way and urge you to let us know at reception of any concerns you may have. We hope to see you again in the future. Kind regards, Roberto Mateos, General Manager

Dear Carol, Thank you for your positive feedback. We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager

Dear Robert, Thank you very much for your kind feedback. Our dedicated team always aims to give the best experience to our guests and it is rewarding to read that you enjoyed your stay with us. Your positive feedback inspires us to continue to maintain the high standards of service we set ourselves. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Guest, We are glad to receive such a positive review! We are so glad to hear that you had a pleasant stay with us. Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves. We look forward to welcoming you and your family on your next trip. Best wishes, Roberto Mateos, General Manager

Dear Paul, Thank you for this kind review. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We hope to see you again in the future. Kind regards, Alain Lago, General Manager

Dear Vagn, Thank you for your review on your recent stay. Thank you for your kind words towards our hotel. We regret that the size of your room did not meet your expectations. As we do offer rooms of different sizes and categories, perhaps our team may assist you in selecting a larger room on your next visit? Nevertheless, we are pleased that you found our location to be ideal. We look forward to welcoming you back again in the future. Kind regards, Alain Lago, General Manager

Dear Pavla, It was a pleasure to receive this great review. We are so glad that everything met your expectations during your stay with us. We look forward to welcoming you back on a future occasion. Best regards, Alain Lago, General Manager

Dear Terri, We would like to thank you for this review about your experience in our hotel. We are pleased to have met most of your expectations and that we gave you a warm welcome. We would have appreciated you contacting our team during your stay as we always aim to resolve any issues right away. We sincerely hope that you will return on another occasion in the future. All the best, Alain Lago, General Manager

Hi Michael, Thank you for this positive feedback. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. We look forward to welcoming you back for another memorable experience. Best wishes, Alain Lago, General Manager

Dear Radka, Thank you for taking the time to share your feedback. We are sorry if our usual high standards were not met and will be addressing this with our housekeeping team. We do carry out maintenance whenever necessary to keep our rooms up to date and will consider your comments closely when improving. We hope that you will return in the future. Best wishes, Alain Lago, General Manager

Dear Guest Thanks so much for this kind feedback! We aim to create a memorable experience for all our guests, and it is a pleasure knowing we were able to meet your expectations. Your mention of our team's courteous service will encourage us all to maintain our high standards. Thank you once again. We look forward to welcoming you back in the future. Kind regards, Alain Lago, General Manager

Dear Christopher, Thank you for your review. It was such a pleasure to receive your positive review! We are thrilled that everything met your expectations during your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue providing excellent service. Thanks for mentioning our convenient location, this will surely be helpful for future guests. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Alain Lago, General Manager

Dear Guest, Thank you so much for this glowing review. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. The entire team look forward to seeing you on a future occasion. Kind regards, Alain Lago, General Manager

Dear Guest, Thank you for positively reviewing your recent stay. It is wonderful to hear that you had a lovely stay with us! We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. Such feedback encourages us to continue upholding our high standards. We look forward to welcoming you back on a future occasion. Best wishes, Alain Lago, General Manager