my experience was terrible. super bad.
1. I stayed on the 3rd floor. no wifi in my room, the connection is gone every 1 min, and it takes another 1 mins to connect. I asked the reception guy to help. He did not offer any solutions. very bad attitude, something like I have to deal with it.
2. the guest next to me checked out very early, I could hear them when they left. that's ok. I don't blame them. but your cleaning team started cleaning their room at 8:00. and making so much noise, taking, directly in front of my door, while I was sleeping. super poor management which does not match the 5-star status.
3. I was not properly dressed in the room at 10:00 AM. a cleaning lady just opened my door. a little bit crazy. the cleaning lady knocked on the door and opened my door at the same time. I had no time to react even.
overall, I was never so angry with any hotel. I book 20-40 nights per year at Expedia, this one is the best experience I have ever had.
If the hotel manager can see this message, yes, you do owe me an apology!
