Prado hotels from RM189

"Amazing staff "

"Good room with lovely balcony with sun beds that not used as 1 day trip. Breakfast very good , staff good & location"

"Unique property in perfect location to the historical district. Felt very safe at night. A bit tough to get parking, but they help you on that. "

"Hotel is centrally located in historic city center near restaurants, shopping and sites. Very walkable beautiful city. Rooms were clean, updated, beautiful and comfortable. Staff was very friendly and helpful. "

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Gorgeous view and beach! The staff was exceptional!"

"We were fortunate enough to spend a week at Tivoli Estela Golf Lodges with our two young children, and were completely blown away by the exceptional service and overall quality of the facilities. We chose this resort for its outdoor layout, which perfectly accommodates families. The outdoor heated pool, playground, paddle courts, spa, and direct access to a beautiful beach were highlights that the kids thoroughly enjoyed. Our lodge was tastefully designed and functional for a family of four. However, for families with older children, the family cabin with separate sleeping quarters would probably be more suitable. The cabins were cleaned daily, and we appreciated the flexible cleaning option, which was either a full clean or just rubbish removal and towel replacement. In exchange for opting out of full cleaning, they left us drinks vouchers, which was a nice touch. Plus, we found a little chocolate on our beds each evening, which was a lovely addition. Although the official children’s club hadn’t opened yet, the resort arranged external entertainment daily from 4pm to 6pm which the kids absolutely loved. Highlights included a bouncy castle water slide, cookie decorating, and a fun bubble/foam party. Overall, we had a fantastic time and couldn’t fault a single thing. However, what truly stood out to us, was the incredible staff and their customer service. We were always greeted with friendly smiles, and no request was too much trouble."

"Nothing "