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Reviews of Hotel San Martin Popayan

3.5 out of 5
Hotel San Martin Popayan
Carrera 9 # 18N-40, Ciudad Jardin, Popayán

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 112 reviews" "
Rating 8 - Good. 32 out of 112 reviews" "
Rating 6 - Okay. 13 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 6 out of 112 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have never written a negative review before now, but I had such a frustrating experience I feel it is important to share. As a seasoned global traveler, rarely have I witnessed such a disorganized state of affairs as I found in Hotel Casa Santa Domingo. A warning to all travelers who need to use their room on the day that this hotel cannot provide a smooth transition between its rooms - even when you have paid an extra $194 for an upgrade to ensure it. I was forced out of my room promptly at noon and not given access to my new room until after 3 pm. I was offered the bustling hotel entrance for my private Zoom meeting as there was no quiet place to offer me when I needed it most, including my own room. I only paid the upgrade to be in a better room thinking it would be a smooth transition. Had I known I would be evicted at noon, I never would have paid it. Won’t be making the mistake of upgrading here again. On a more positive note, the property is a museum
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was bad raining like crazy. Start at 5 am and stop like at 11:00 am. I had tp purchase one more night at the hotel.
Stayed 1 night in Dec 2023
Response from Tu comentario es muy importante para nosotros. on 5 Feb 2024
Estimado Jorge, te esperamos devuelta! Feliz tarde!

4/10 Poor

Andres

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Friendly people
Stayed 2 nights in Jul 2023

10/10 Excellent

Monte

Travelled with group
Liked: Cleanliness, staff & service, amenities
this hotel is very 80s, a bit worn around the edges and junky even, there is a pool table in the lobby and one of those awful fake suites of armor, the art is very 80s but of the three hotels I have stayed in this trip do to availability because of Holy Week this is the one I would stay in again.
Stayed 2 nights in Apr 2023

6/10 Okay

Flora

Business traveller
Liked: Cleanliness
Ok, good location. Room service food not very good.
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I.L.I. I Love It. Best staff ever.
A long awaited trip to visit family. 30 years in the making. Great place and near everything. The staff went above and beyond to accommodate my Wife and Sister and even up grated the room free. Great restaurant in the hotel and flowers everywhere. Will recommend. I.L.I. I Love It…… I must commend the staff that made that place one of the best overall and I have being in 23 countries. I.L.I.
Stayed 4 nights in Sep 2022

8/10 Good

Nury

Stayed 1 night in Aug 2022

10/10 Excellent

David

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un gran servico en especial el trato por llevar a mi perro fue lo mejor muchas gracias
Stayed 5 nights in Jun 2022

10/10 Excellent

Joao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly service
Stayed 1 night in Jun 2022

4/10 Poor

Nury

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
El desayuno no es bueno, simple y frio, no hay variedad
Stayed 1 night in Jun 2022

8/10 Good

valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didn't have a/c so we asked for a fan. You can open the windows because the temperature was lovely. But it's annoying because of the sound of the cars. The rest was ok, the pool wasn't available during my stay
Stayed 1 night in Jan 2022
Response from 1 on 26 Feb 2022
Buenos días, agradecemos mucho sus comentarios ya que esto nos ayuda a mejorar para prestar un mejor servicio en su próxima visita, lamentamos mucho el inconveniente que tuvo en nuestro Hotel San Martin.

2/10 Terrible

Steven

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room description said 800 square feet. The room was at most 300 sq feet
Stayed 1 night in Jan 2022
Response from 1 on 5 Jan 2022
Buenos días, agradecemos sus comentarios ya que estos nos ayudan a mejorar, lamentamos mucho la mala experiencia que tuvo, esperamos que para una pronta visita todo sea mucho mejor y podamos ofrecer una habitación mas amplia para usted, muchas gracias. Feliz día

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 1 on 12 Jan 2022
Buenos dias, muchas gracias por sus buenos comentarios

6/10 Okay

Nury

Travelled with partner
Liked: Cleanliness, staff & service
Toallas del baño en pésimo estado, la seguridad durante el día para ingresar al hotel es mínima, NO tienen aire acondicionado.
Stayed 1 night in Aug 2021
Response from 1 on 20 Oct 2021
Buenas noches, lamentamos mucho el inconveniente que tuvo, esperamos mejorar para ofrecer un mejor servicios lleno de confort, esperamos que en una nueva visita poder ofrecerle nuestro mejor servicio, el cual nos caracteriza. agradecemos sus comentarios ya que esto nos ayuda a mejorar.

10/10 Excellent

Octavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great expierence , everyone was professional and resourceful.
Stayed 2 nights in Oct 2019

2/10 Terrible

Octavio

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Horrible noise all night until 3 am each night. No A/C so I couldn’t close the windows. Double edge sword close the window and burn up or open to the all the noise.
Stayed 7 nights in Nov 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Small but decent boutique hotel
Nice boutique hotel just outside of downtown. Very clean with good atmosphere. The front desk didn't speak any English at all, so some things were a bit complicated. Adjoining restaurant knocked on our door at 11 pm to retrieve the wine glass from earlier, which was a bit strange since we didn't tell them our room number. Overall, a decent and safe place though.
Stayed 2 nights in Jul 2018

10/10 Excellent

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good hotel, the restaurants are very good, the food is excellent and the personal is very friendly. I recommend this hotel for your next trip to Popayan.

10/10 Excellent

john, raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I love this hotel My favorite everytime i go to popayan Modern Great staff Easy to ger to
Stayed 1 night in Aug 2017
Response from Gerente Administrativa on 28 Aug 2017
Apreciado Jhon, agradecemos su amable comentario y esperamos pronto su regreso a está su casa en la Ciudad Blanca. Cordialmente, Francy Montilla Gerente Administrativa

10/10 Excellent

lucas, michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King bed, great mattress
Restaurant needs etiquette review, we ordered our food at the same time at our table, each plate came about 15-20 apart- awkward dinner party as a result. Food was great but timing needs some adjustment.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the workers
I people that work here were great. They want to go the extra mile to make your stay the best.

10/10 Excellent

Jon, El Cajon, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The service was excellent by all. The people went above and beyond my expctations. When there was no one that dspoke English they used a translator they had on the computer. Most times their was someone there that spoke English. The breakfast was very good and better than I expected. The people in the kitchen, security, desk and all were friendly and eager to assist.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hot and Noisy
There was no air flow in the room and a loud party went on until 3:30 in the morning. Got little sleep.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado completamente
Excelente hotel quede satisfecho en todos los aspecto, muy buen servicio del personal

8/10 Good

Charles H

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Faulty Towers is back!
Convenient location with parking, however it is the most disorganized hotel ever, slightly amusing

10/10 Excellent

David, Mississuaga, Ontario, Canada. Glasgow, Scotland. Cali, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium hotel; worth it!
This is a newly constructed hotel and presents well. It does have some teething problems but they are of no great import. The staff are friendly and helpful. The hotel is finished to a high standard and most certainly by Colombian hotel standards. The rooms are clean and appropriately equipped. There are LED TV's in the rooms with a good cable / satellite service. The staff are very friendly and helpful. Included in the price is breakfast. The breakfast itself is the best I have had in hotels of all classes in Colombia. You can certainly fill up for the day on the breakfast. The hotel management addresses issues immediately and to my complete satisfaction.

10/10 Excellent

Eugenia Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadía comoda
Stayed 1 night in Jan 2024
Response from Muchas gracias on 5 Feb 2024
Estimada Eugenia, muchas gracias por tu comentario. Esperamos que vuelvas a visitarnos. Feliz tarde!

10/10 Excellent

NIKOL Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Muchas gracias on 5 Feb 2024
Esperamos que hayas pasado una excelente estadía. Te esperamos nuevamente! Feliz tarde!

8/10 Good

MARIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JUAN E

Business traveller
Liked: Cleanliness, staff & service
Baja relación calidad/precio
Experiencia no buena. Muy básico en comodidades. Ni siquiera contaba con toalla para manos ni salida de baño; nevera vacía. Tarda mucho el agua en calentar y se desperdicia mucha agua esperando que se caliente. En general, no fue buena la experiencia
Stayed 1 night in Sep 2023

10/10 Excellent

german

Stayed 1 night in Sep 2023

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio pero no tenían servicio de lavandería en el hotel.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy buen Hotel.
Stayed 2 nights in Nov 2022

6/10 Okay

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
No hay estación de cafetería. Las habitaciones no cuentan con frigobar - ni siquiera botellas con agua. Es necesario salir a buscarlas al front-desk porque el interno no funciona (o no lo atienden). Ya en el front-desk, las opciones son mínimas: agua con gas o bebidas deportivas. Luego, al momento del desayuno las opciones del buffet son muy pocas, se acaban pronto (p.e. mermelada se termina para las 08.00 AM) y no reponen rápidamente (p.e. la fruta) o simplemente se acaban por el resto del día. ¿Una más? No entregan copias de las llaves, solo una por habitación. Necesité coordinarme con mi pareja para poder acceder.
Stayed 1 night in Sep 2022

8/10 Good

JOSEPH ARIEL

Stayed 3 nights in Jul 2022

10/10 Excellent

Lorena

Stayed 2 nights in Jun 2022

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen trato de las personas
Stayed 1 night in Apr 2022

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, el hotel está my bien ubicado, es muy limpio y el desayuno que ofrecen es muy bueno
Stayed 2 nights in Feb 2022

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De Negocios en Popayan!!!
Excelente ubicación, y relacion Costo Beneficio. A mejorar el estado de Maquinas del GYM
Stayed 3 nights in Jan 2022
Response from 1 on 26 Feb 2022
Buenos días, muchas gracias por sus buenos comentarios, estos son muy importantes para nosotros, tendremos muy presente la solicitud de nuestro Gimnasio para que en su próxima visita todo sea mucho mas placentero. Feliz día

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular
Hotel espectacular.
Stayed 2 nights in Jan 2022
Response from 1 on 24 Jan 2022
Buenos dias, Muchas gracias por sus buenos comentarios, feliz dia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Muy comodo y facil de llegar a restaurantes y bares y centros comerciales. Buen servicio al cliente aunque el check in es muy lento
Stayed 1 night in Jan 2022
Response from 1 on 21 Jan 2022
Buenos muchas gracias por sus buenos comentarios, feliz dia

10/10 Excellent

MARGALIDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from 1 on 21 Jan 2022
Buenos muchas gracias por sus buenos comentarios, feliz dia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 1 on 12 Jan 2022
muchas gracias por sus buenos comentarios

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from 1 on 12 Jan 2022
buenos días, muchas gracias por sus buenos comentarios

8/10 Good

Jose

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 1 on 12 Jan 2022
Buenos dias muchas gracias por sus buenos comentarios

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, personal muy amable y el desayuno muy bueno. Tienen todas los cuidados y siguen las normas de salud.
Stayed 4 nights in Dec 2021
Response from 1 on 17 Dec 2021
Buenos días, muchas gracias por sus buenos comentarios, para nosotros son muy importante ya que esto nos ayuda a mejorar para ustedes una próxima estadía, muchas gracias Feliz día