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Reviews of Grand Hotel Pomorie

4.5 out of 5
Grand Hotel Pomorie
Prof. Stoyanov Street 5, Pomorie

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 60 reviews" "
Rating 8 - Good. 20 out of 60 reviews" "
Rating 6 - Okay. 5 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mervyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay would recommend
Stayed 1 night in Apr 2024
Response from Kiril Valkanov, Marketing Manager on 26 Apr 2024
Dear Guest,Thank you very much for rating our services with 5 stars! We are glad to see that you had an enjoyable stay and we would be happy to see you staying at Grand Hotel Pomorie again!Kind regards,

8/10 Good

emre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel
Stayed 1 night in Mar 2024
Response from Kiril Valkanov, Marketing Manager on 22 Mar 2024
Dear Guest,Thank you very much for your feedback! We are happy that you enjoyed you stay and you appreciated our hotel.We hope to see you staying with us again! Kind regards,

10/10 Excellent

Roderic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kiril Valkanov, Marketing Manager on 2 Oct 2023
Dear Guest,Thank you very much for rating us so high!We are glad that you enjoyed your stay at Grand Hotel Pomorie and we will be happy to welcome you back again.Kind regards,

10/10 Excellent

Roderic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are helpful amd friendly. Great location and it was an enjoyable stay.
Stayed 1 night in Sep 2023
Response from Kiril Valkanov, Marketing Manager on 2 Oct 2023
Dear Guest,Thanks for rating our services with 10! We are happy that you enjoyed your stay at Grand Hotel Pomorie and you were satisfied with the work of our team.We are looking forward to welcoming you again!Kind regards,

8/10 Good

Katia

Stayed 7 nights in Sep 2023
Response from Kiril Valkanov, Marketing Manager on 23 Oct 2023
Dear Guest,Thank you very much for staying at Grand Hotel Pomorie and for rating our services!We are looking forward to welcoming you again!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the cost, but great location and breakfa
It seems at one point this was really a 5* hotel. However, it has been run down. Yet, great location, nice breakfast, staff is super friendly, polite, helpful. Has little parking on site, the rest is offsite. Because of the overall condition of the room I do not think it is worth the 141€/nigh for the smallest room.
Stayed 3 nights in Aug 2023
Response from Kiril Valkanov, Marketing Manager on 14 Aug 2023
Dear Guest,Thank you very much for taking your time to review our hotel! We are glad to see that you appreciated the location, the breakfast, the friendliness and the work of our team.Of course we are sorry to see that we were not able to meet you expectations, but we will do our best and we we will continue our everyday efforts to improve our services,Kind regards,

8/10 Good

Yagmur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an very good experience. The surrounding of the hotel needs to be more live but generally it was peaceful.
Response from Kiril Valkanov, Marketing Manager on 3 Nov 2022
Dear Guest,Thank you very much for staying at Grand Hotel Pomorie and for rating our services ! We are glad that you enjoyed your stay and we are looking forward to welcoming you again!Kind regards,

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Kiril Valkanov, Marketing Manager on 26 Aug 2022
Dear Jan,Thank you very much for rating our services so high! We are happy that you enjoyed your stay and we are looking forward to welcoming you again!Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spa and service
The hotel is 5* in every aspect but the spa is exceptionally good.
Stayed 6 nights in Aug 2022
Response from Kiril Valkanov, Marketing Manager on 22 Aug 2022
Dear Guest,Thank you very for rating our services and spa center so high! We are glad that you enjoyed your stay at Grand Hotel Pomorie and we will be happy to welcome you again!Kind regards,

10/10 Excellent

Albena

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Reyhan

Stayed 1 night in Jun 2022
Response from Kiril Valkanov, Marketing Manager on 22 Jul 2022
Dear Reyhan Yusuf, thanks for rating us so high! We are happy that you enjoyed your stay. We are looking forward to welcoming yo again!

10/10 Excellent

Tamer

Stayed 1 night in Jun 2022
Response from Kiril Valkanov - Marketing Manager on 6 Jul 2022
Dear Guest, Thank you very much for rating us so high ! We are glad that you enjoyed your stay at Grand Hotel Pomorie and we are looking forward to welcoming you again! Kind regards,

2/10 Terrible

Rochus

Stayed 7 nights in Jun 2022

8/10 Good

Oleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Kiril Valkanov, Marketing Manager on 7 Feb 2022
Dear Guest, Thanks for staying with us! We hope to see you at Grand Hotel Pomorie soon again! Kind regards,

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022
Response from Kiril Valkanov, Marketing Manager on 10 Jan 2022
Thank you so much for rating us so high! We are happy that you enjoyed your stay. We are looking forward to welcoming you again at Grand Hotel Pomorie

6/10 Okay

Feliks

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Kiril Valkanov, Marketing Manager on 12 Oct 2021
Dear Guest, Thank you for staying with us and for taking your time to rate our hotel. Kind regards,

10/10 Excellent

Petya

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Rumen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Kiril Valkanov, Marketing Manager on 4 Oct 2021
Dear Guest, Thank you very much for rating us so high! We are happy that you enjoyed your stay at Grand Hotel Pomorie. We are looking forward to welcoming you again. Kind regards,

8/10 Good

Petio, Honolulu

Travelled with family
Liked: Staff & service, amenities
Stayed 7 nights in Aug 2021
Response from Kiril Valkanov, Marketing Manager on 6 Sept 2021
Dear guest, Thank you for rating us. Your opinion is important foe us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice spa area
Stayed 4 nights in Jul 2021
Response from Kiril Valkanov, Marketing Manager on 6 Aug 2021
Dear Guest, Thanks for your feedback! We are glad that you enjoyed our medical spa center. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

8/10 Good

Antonia

Stayed 1 night in Jun 2021
Response from Kiril Valkanov, Marketing Manager on 25 Jun 2021
Dear Guest, Thanks for staying at Grand Hotel Pomorie and for rating us ! We are looking forward to welcoming you at Grand Hotel Pomorie soon again ! Kind regards,

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s SPA is renovated and the swimming pool area looks more convenient and attractive.
Stayed 6 nights in May 2021

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Test place
Great place to relax with awesome spa facilities
Stayed 1 night in Oct 2020
Response from Kiril Valkanov on 8 Oct 2020
Dear Guest, Thank you so much for the positive review ! We are happy that you enjoyed our services. Kind regards, Kiril Valkanov Marketing Manager Grand Hotel Pomorie

8/10 Good

MILEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Kiril Valkanov on 19 Aug 2020
Dear Guest, Thank you for choosing Grand Hotel Pomorie and for rating us ! We hope we will see you staying with us soon again. Kind regards, Kiril Valkanov Marketing Manager Grand Hotel Pomorie

6/10 Okay

teodor

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Staff does absolute bare minimum to get by
Early 2000s - build clean property with good location - comparable to a Sheraton property which is good. All rooms have seaview. Service however was bare minimum. I give an example - front desk ordered a cab the day before for 0800 pick up the next day for one of my guests. I called the front desk at 0755 and I asked them if the taxi arrived. They replied I DO NOT KNOW and were ready to hang up. I insisted that they walk to the door to look through the glass if the yellow cab had arrived, and that was met with much surprise and almost indignation. Also we had electronic keys problems, and only later found out that we were given a room with a metal key even though the property knew they had electronic lock problems and had other rooms with e-key working. A normal thing would be to fix the rooms with e-key problems first, and in the meantime offer fully-working rooms to guests until the problem is fixed. I might be pushing it a bit, but I do not think this is unreasonable In a nutshell, if service improved it could actually be a lovely place. I honestly hope they fix the service as I sincerely enjoyed the location and I would go back
Stayed 3 nights in Jul 2020
Response from Kiril Valkanov on 29 Jul 2020
Dear Guest, Thank you very much for taking your time to review our hotel. We are sencerely sorry for the inconveniences caused. We totally agree that you should be accommodated in a room with fixed door locking system and we will investigate why this was not done in your case. We are working everyday on improving our services and we hope that you will give us a second chance to impress you. Kind regards, Kiril Valkanov Marketing Manager Grand Hotel Pomorie

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Decent place
Really great looking hotel and the spa services have good choice of rooms and pools, Don’t think it’s quite up to 5⭐️ Luxury and getting a bit dated.
Stayed 2 nights in Aug 2019
Response from Kiril Valkanov on 21 Aug 2019
Dear Guest, Thank you very much for the positive review. We are glad that you could enjoy and appreciate our services. We are planning some renovations during winter times so I hope next time you visit our hotel you will be well suprised. Kind regards, Kiril Valkanov Hotel Manager

4/10 Poor

Jane

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not good value for money
The hotel was not good value for money. The room was probably the best thing about the trip, plenty of space, clean good view over the sea. Customer service was not good. Apparently this is a Bulgarian thing but as the hotel is 5 star I think their staff should be trained better. Curt responses from reception, not overly helpful. Breakfast was very disappointing, not a good range of food and staff very slow and disinterested. Pool was not cleaned regularly. Toilet paper floating in one pool for a couple of days and in the other pool insects, leaves etc. Not once did I see the lifeguards go round with the net to scoop things out. Very expensive for what it was.
Stayed 3 nights in Aug 2019
Response from Kiril Valkanov on 21 Aug 2019
Dear Guest, Thank you very much for taking your time to give us your feedback. I am sorry we have not met your expectations for our services. I can assure you we are working everyday for improving them. I also agree that there is always a place for improvement. I cannot agree with your opinion that we are not cleaning the pools though. We do it a few times a day and of course at any time we notice leaves or other objects that have accidently fallen from our beautiful garden into the swimming pools. Hygene and guest satisfaction are our first priorities and we do not compromise with them. I hope we will see you stay with us again and next time you will be much more satisfied. Kind regards, Kiril Valkanov Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Kiril Valkanov on 21 Aug 2019
Thank you for rating us ! We are glad you were happy with your stay. Kind regards,

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Jul 2019
Response from Kiril Valkanov - Hotel Manager on 24 Jul 2019
Thank you for your feedback. We are sorry to get only 2 out of 5. We would like to know the reasons, so that we can imrove our services.

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Stelios Stambolis on 10 Jul 2019
Dear Vladislav, Thank you for your positive review Our team is extremly pleased when our guests are so generous We will expect you again Best Regards, Stelios Stambolis Marketing & Sales

10/10 Excellent

Danko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAND HOTEL POMORIE WAS PERFECT!!! I
Rarely am I fully satisfied with a hotel, especially when price and ranking promised a lot and in reality there is something different or , worse, lack of care for the guests. But GRAND HOTEL POMORIE WAS PERFECT!!! I can go into details but everything was just perfect! From room, staff, surrounding, feel, temperature, bed... You name it. This hotel deserves full 5 stars! Breakfast was great and tasty. Dinner was ok, nothing special but good. All in all, this hotel is on top of my list for longer vacation. Warmly recommend!!!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the Black Sea, very relaxing
The Doctor at the Hotel Spa is very knowledgeable and kind, we enjoyed our discussions. Our room was very comfortable, the shower was hot and powerful. Clean facilities. Spa facilities are professional. We stayed for one week so the only complaint we had was the breakfast the same every day.
Stayed 6 nights in Sep 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
The hotel is located across the street from the Black Sea. Very good area in which to walk to many restaurants, beach and bars.
Stayed 3 nights in Sep 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Pretty good stay, nice service, room and breakfast
This is a nice hotel with pretty good service. It's a bit run down as it hasn't been renovated in a while, and the sky bar on the top floor is no longer operational. The room was very nice and spacious though. Great views from the balcony as well. The restaurant and bar across the street was great. Tasty breakfast at the hotel. Overall, pretty good stay.
Stayed 3 nights in Jul 2017

8/10 Good

Iliyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full relaxation
We went off-season in winter but nonetheless fully enjoyed the great SPA-centre, really nice massages, overall a great place to relax. A walk on the beach might be cold in winter but offers some great views.

10/10 Excellent

Krasimir, READING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations.
Great hotel, the food is really good, exceeded our expectations for Bulgaria. Being Bulgarian we know that politeness and good food on the seaside is a rare thing..expensive but it's worth it. 3 big outside swimming pools with different depths to accommodate everyone.

10/10 Excellent

Alex, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPA and rehabilitation
Unique hotel for joint and spine treatment with mud and salt water, steam bath and sauna.

10/10 Excellent

MEHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO INPECABLE
Stayed 7 nights in Dec 2023
Response from Kiril Valkanov, Marketing Manager on 11 Dec 2023
Dear Guest,Thank you very much for rating our services with a 10! We are glad ta see that you were happy with your stay and you were satisfied with our services.We are looking forward to welcoming you again!Kind Regards,

10/10 Excellent

Cihan

Stayed 2 nights in Nov 2023
Response from Kiril Valkanov, Marketing Manager on 23 Nov 2023
Dear Guest,Thank you very much for rating us so high! We are glad that you were satisfied with your stay and we are looking forward to welcoming you again!Kind regards,

8/10 Good

Maria

Travelled with group
Liked: Property conditions & facilities
Inte så många som kunde engelska… svårt att kommunicera, kunde tänka mer på basala hygienrutiner när det gällde rummet, badet , köket/maten. Bättre städning hade jag önskat mig samt bättre service för att det annars var ett väldigt fint ställe och prisvärd resa…
Stayed 7 nights in Apr 2023
Response from Grand Hotel Pomorie on 8 May 2023
Tack för din feedback!Vi kommer att ta hänsyn till din åsikt när vi analyserar hur nöjda våra gäster är.Vi hoppas att du besöker oss igen!

8/10 Good

Alaettin

Stayed 2 nights in Sep 2022
Response from Kiril Valkanov, Marketing Manager on 28 Sept 2022
Dear Guest,Thank you very much for staying at Grand Hotel Pomorie and for rating our services !We are looking forward to welcoming you again!Kind regards,

10/10 Excellent

Liliyana

Travelled with family
Liked: Property conditions & facilities, room comfort
Belt perfect
Stayed 2 nights in Jul 2022
Response from Kiril Valkanov, Marketing Manager on 25 Jul 2022
Dear Guest, Thank you very much for rating us with a 10! We are happy that you enjoyed your vacation at Grand Hotel Pomorie and we will be glad to welcome you again! Kind regards,

10/10 Excellent

Tanya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk familjevistelse för jubileumsfirande!
Fantastiskt bemötande, underbara bad för kropp och själ ! Restaurangen har urmärkt mat! Snittar med lax och vaktelägg!ostar och frukter! Tårtan utom denna värld!👌👌👌
Stayed 1 night in Sep 2021
Response from Kiril Valkanov, Marketing Manager on 29 Sept 2021
Tack så mycket för att du rankade oss så högt! Vi är glada att du gillade våra tjänster och du var nöjd med din vistelse på GRand hotel Pomorie! Vi ser fram emot att välkomna dig igen på Grand Hotel Pomorie

8/10 Good

Bo-Lennart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Kiril Valkanov, Marketing Manager on 5 Aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sissel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig fint hotel med høy standar.stort inne basse
Stayed 10 nights in Jun 2021
Response from Kiril Valkanov, Marketing Manager on 29 Jun 2021
Tusen takk for tilbakemeldingen og for at du vurderte oss så høyt! Vi gleder oss til å ønske deg velkommen igjen på Grand Hotel Pomorie

8/10 Good

Oleksandr

Liked: Cleanliness
Stayed 1 night in Jun 2020
Response from Kiril Valkanov on 24 Jun 2020
Thank you for your feedback.

8/10 Good

Hagop

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Kiril Valkanov on 21 Aug 2019
Thank you for rating us ! Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in Jul 2019
Response from Kiril Valkanov on 21 Aug 2019
Thank you for rating us ! Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
In generale l'albergo evidenzia carenza di manutenzione. Inoltre ho prenotato una Junior suite per tre perso specificando che mio figlio ha 16 anni e mi sono ritrovato una camera enorme con un solo letto matrimoniale e dopo qualche insistenza è stata aggiunta una miserrima brandina. Ma siamo impazziti!!! Inoltre dopo tre giorni mi è stata cambiata la camera perchè quella che mi era stata data aveva dei problemi di acqua.
Stayed 9 nights in Jul 2019
Response from Stelios Stambolis on 30 Jul 2019
We are very sorry for the incoinvinience caused, but as you probably understand these type of problems could very well happend even in our own homes. Again we are very sorry that you are not pleased with the accommodation, we will try to inform our guests about the extra beds previous to their check in- this is why we have the photos - so that you would know what type of room you are booking Hope that above all you had a great vacation with us and be back again soon