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Reviews of Shenandoah Inn

2.5 out of 5
Shenandoah Inn
17674 Village Drive, Plymouth, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 190 reviews" "
Rating 8 - Good. 66 out of 190 reviews" "
Rating 6 - Okay. 16 out of 190 reviews" "
Rating 4 - Poor. 3 out of 190 reviews" "
Rating 2 - Terrible. 2 out of 190 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was there were no restaurants
Stayed 1 night in Mar 2024
Response from Ken on 2 Apr 2024
Rhonda, we here at the Shenandoah Inn appreciate this great review and look forward to your next great stay here in the beautiful Amador wine countryRespectfully,Your host Ken & Marie

10/10 Excellent

Kristy, Royal oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for high school rodeo. The rooms are oversized, every amenity you would need is in the room and the hotel is very clean.
Stayed 3 nights in Mar 2024
Response from Ken on 1 Apr 2024
We here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visit here with us in the beautiful Amador wine country

10/10 Excellent

LaRae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out
Stayed 2 nights in Mar 2024
Response from Ken on 19 Mar 2024
LaRae, We here at the Shenandoah Inn would like to thank your for this great review and look forward to your next visit in the beautiful Amador wine country

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ken on 19 Mar 2024
Cynthia, We here at the Shenandoah Inn would like to thank your for this great review and look forward to your next visit in the beautiful Amador wine country

8/10 Good

Jaclyn

Travelled with partner
Liked: Amenities
Very clean hotel. We had a nice stay but we wish the beds were comfier.
Stayed 1 night in Jan 2024
Response from Ken on 7 Feb 2024
Jaclyn, we here at the Shenandoah Inn would like to thank you for this great review, and appreciate your feedback on our beds in the room that you stayed in. We are working diligently to please all of our customers, and are working on replacing our beds that we know about and find out about with customer reviews.Respectfully,Your Host Ken & Mareie

10/10 Excellent

Diwakar

Travelled with family
Stayed 1 night in Dec 2023
Response from Ken on 30 Dec 2023
Diwakar, we here at the Shenandoah Inn would like to thank you for this great review, and look forward to your next stay with usYour Humble Host Ken & Marie

10/10 Excellent

Dave

Stayed 1 night in Dec 2023
Response from Ken on 23 Dec 2023
Dave, We here at the Shenandoah Inn would like to thank you for this great review. We look forward to your next great stay with us. Thank youRespectfully,Your Host Ken & Marie

8/10 Good

Cortni

Travelled with family
Liked: Amenities
Beautiful surroundings.
Stayed 1 night in Nov 2023
Response from Ken on 22 Nov 2023
The Shenandoah Inn would like to thank you for this great review, and forward to your next visit.Respectfully'Your Host Ken & Marie

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is an older building and you can see signs of the need to replace some wood etc, but I am picky and it was no big deal at all. It was clean, quiet, comfortable beds, nice people running it. They offer a complimentary breakfast but we could only eat the eggs, we are carb free. Bananas would be nice. Would stay there again!
Stayed 1 night in Oct 2023
Response from Ken on 5 Nov 2023
Vickie, Thank you for this great review, I will pass it along top our grateful staff. We look forward to your next visitYour Host Ken & Marie

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and staff was very accommodating. Definitely we highly recommend
Stayed 1 night in Oct 2023
Response from Ken on 4 Nov 2023
Kathy, we here at the Shenandoah Inn would like to thank you for this great review, and look forward to your next enjoyable visitYour Host Ken & Marie

10/10 Excellent

Carl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ken on 30 Oct 2023
CARL, WE HERE AT THE SHENANDOAH INN WOULD LIKE TO THANK YOU FOR THIS GREAT REVIEW AND LOOK FORWARD TO YOUR NEXT GREAT STAYYOUR HOST KEN & MARIE

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We stayed at the Shenandoah Inn for 2 nights to attend a wedding close by. As far as a review, here is what was good: friendly staff, beautiful views (we had a ground floor King room), NO CARPET Yay!!, the little extras that were provided if needed (tooth brushes, shampoo, razor, lotion, makeup remover wipes). Here is what needs improvement: Our bed was NOT comfortable (although other reviews said that theirs was comfy), the mini fridge needed to be defrosted and had visible mold, when we walked in the room there was a very strong smell of cleaner (probably Pinesol), the continental breakfast was just OK but there were only a few small tables. This hotel has great potential. My first thought when we drove up was that it looks tired and needs updating. The exterior needs paint and the grounds need plants/flowers etc. I don't usually write reviews, but felt that the owners are trying to update a little at a time. My comments are suggestions for improvement as a frequent traveler. Overall, the hotel was clean, staff was friendly and the views are fantastic.
Stayed 2 nights in Oct 2023
Response from Ken on 24 Oct 2023
We would like to thank you for this great review, Our most humble apologies for any inconvenience that you may have had during your stay. Please call the hotel and ask for our GM Ken. If you go to voicemail please leave a message and he will return your callYour Humble Host Ken & Marie

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice find in Plymouth!
This was our first stay at Shenandoah Inn. We were in Plymouth to attend an event at a local winery and didn't want to make the 2 hour drive home late at night, so we took a chance on this hotel. The lobby could use some updating and freshening up but the staff was friendly. Our room was spacious and very clean - fresh paint, newer furnishings, comfy bed.
Stayed 1 night in Sep 2023
Response from Ken on 9 Oct 2023
Marguerite, we here at the Shenandoah Inn would like to thank you for this great review, and appreciate your input on our office area. We look forward to your next great visit with usRespectfully,Your Host Ken & Marie

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ken on 26 Sept 2023
Suzanne, thank you for this great review, and we look forward to your next visitYour Host Ken & Marie

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ken on 20 Sept 2023
Clifton, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next great visitRespectfully,Your Host Ken & Marie

6/10 Okay

alicia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
In order to get help you have to go find the room attendant. Hot tub was lukewarm and dirty, it even had a nail in it. Pool was not heated and there was no hot water at 10pm. Disappointing and unacceptable for $200 a night
Stayed 1 night in Sep 2023
Response from Ken on 18 Sept 2023
We here at the Shenandoah Inn appreciate this review and apologize for the inconvenience that you may have had during your stay. We typically keep our hot tub at 98, but if asked we can get it up to 104. As far as our pool like mast hotels our pool is heated by the good graces of God. We always have a number on the front door for situations that may occur during your stay, and we do have staff 24 hour a day if called. We hope that we have the opportunity to make your next visit much better. For concerns please call Ken our GM, if there is no answer please leave a message and I will return your callRespectfullyYour Host Ken & Marie

6/10 Okay

Elke

Travelled with partner
Liked: Cleanliness
The rooms are nice. I is a little remote. Staff doesn’t answer the phone and we couldn’t figure out if the windows open. But assuming they didn’t but it seems like they should have. But you can’t get a hold of the front desk.
Stayed 1 night in Sep 2023
Response from Ken on 18 Sept 2023
We here at the Shenandoah Inn would like to thank you for this review, our most humble apologies for the inconvenience of your windows. Like most businesses we are a bit short handed, I know that this is not an excuse, but we do hope that you give us the opportunity to show you our appreciation your next visit.Respectfully,Your host Ken & Marie

10/10 Excellent

Naomi

Stayed 1 night in Sep 2023
Response from Ken on 11 Sept 2023
We here at the Shenandoah Inn would like to thank you for this great positive review and look forward to your next visitYour Host Ken & Marie

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bill at the check in counter was very personable.
Stayed 1 night in Sep 2023
Response from Ken on 11 Sept 2023
We here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken & Marie

10/10 Excellent

Shreenivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Just make sure to arrange for arriving later than 7 PM as they may need to make alternative arrangements.
Stayed 1 night in Sep 2023
Response from Ken on 7 Sept 2023
The Shenandoah Inn would like to thank you for this great review, and look forward to your next great stay with us. We are always available 24 hours a dayRespectfully,

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ken on 2 Sept 2023
Rebecca, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next great visit with us

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time! It was close to the event that we were attending in Ione, CA.
Stayed 1 night in Aug 2023
Response from Ken on 2 Sept 2023
Shirley, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next great visit with us

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice, comfortable place to stay. Basic amenaties. We would go back.
Stayed 1 night in Aug 2023
Response from Ken on 16 Aug 2023
We here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken & Marie

4/10 Poor

Wendell

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
1. Hoel photo ad was different from actual, and it was disappointing. 2.The high cost/price was not matching the overall service, amenities, location of the hotel. 3. The breakfast they were promoting was not a breakfast that was a scam.
Stayed 2 nights in Aug 2023
Response from Ken on 16 Aug 2023
Wendell, please feel free to contact our General Manager Ken so that we can try to resolve any problems that you may have had during your stay. Unfortunately I am unable to give you my phone number on this siteRespectfully, Ken

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
V
Stayed 1 night in Aug 2023
Response from Ken on 16 Aug 2023
v, We here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken & Marie

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ken on 7 Jul 2023
Lily, we here at the Shenandoah Inn would like to thank you for this great review, and look forward to your next visitYour Host Ken & Marie

8/10 Good

Dawn

Travelled with family
Hot/cold water in shower was not working well. Property was easily accessible from the main road. Close to a gas station and market place.
Stayed 2 nights in Jun 2023
Response from Ken on 27 Jun 2023
We here at the Shenandoah Inn would like for you to give us a call so that we can rectify any problems that may have occurred during your stay. Please ask for Ken, if I am not here please leave a message and I will return your call as soon as I am in the office, if you go to voicemail please leave a message. We appreciate this great review and look forward to speaking soonRespectfully,Your Host Ken & Marie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ken on 27 Jun 2023
We here at the Shenandoah Inn thank you for your time to give us this great review and look forward to your next great stayYour Host Ken & Marie

10/10 Excellent

theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and pool area had a beautiful view out over the hills. Very clean, comfortable beds, great patio.
Stayed 1 night in Jun 2023
Response from Ken on 27 Jun 2023
We look forward to your next visit and very much appreciate this great reviewYour Host Ken & Marie

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was especially warm and welcoming. It was almost as if they were welcoming us into their home.
Stayed 1 night in Jun 2023
Response from Ken on 13 Jun 2023
Rita, thank you for this great review and we look forward and are very welcoming to your next visit with usRespectfully,Your Host Ken & Marie

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ken on 12 Jun 2023
Angela, thank you for your great review, and we look forward to our next visitYour Host Ken & Marie

8/10 Good

Philomena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Personeel very nice. Morning breakfast alway available. The only problem was trying to open the door on each entry. Hardware or doors need som adjusting. Had to get someone assist on that problem. Toilets far to lw. should be higher other than those two complaints it was a lovely scenic are and place to visit.
Stayed 2 nights in Jun 2023
Response from Ken on 12 Jun 2023
We here at the Shenandoah Inn always do our best to please our customers. It is our goal to assist in any way possible, and are working on the door hardware. Like in every hotel high toilets are only available in the Handicap rooms. We would like to thank you for the great review and look forward to your next visitRespectfully,Your Host Ken & Marie

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ken on 5 Jun 2023
We here at the Shenandoah Inn appreciate this great view and look forward to your next visit

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ken was a great host,he even called me on my cell phone to tell me my room was ready early.
Stayed 1 night in May 2023
Response from Ken on 15 May 2023
John, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken & Marie

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ken on 5 Jun 2023
Thank you for this great review, we look forward to your next great stayYour host Ken & Marie

8/10 Good

Carolyn

Travelled with group
Liked: Staff & service, property conditions & facilities
This is the only place to stay on Plymouth’s wine road and not much around—but buzzy sutter creek is just 5 mi away. The motel was clean, bed was awesome, complimentary toothbrushes, plenty of towels, quiet.
Stayed 2 nights in Apr 2023
Response from Ken on 19 Apr 2023
Carolyn, we here at the Shenandoah Inn appreciate this great review, and look forward to your next visit. Hopefully we can get a 5 out of 5 on your next stay, please let us know if we can do anything to make your next visit a better stay.Your Host Ken & Marie

8/10 Good

Thomas

Travelled with group
Liked: Staff & service, property conditions & facilities
Good locatiion in Plymouth.
Stayed 1 night in Apr 2023
Response from Ken on 16 Apr 2023
Thomas, we here at the Shenandoah Inn hope appreciate this great review, and hopefully your next visit will be a five out of five. We look forward to your next stay with us.Your Host Ken & Marie

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Ken on 15 May 2023
Teresa, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken & Marie

10/10 Excellent

Abe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice surprise, exceeded expectations
We met the owner of the hotel when we checked in. He is a retired marine, retired police officer and a gentlemen. The hotel was squared away, it was clean, spacious and we were treated as one would be treated as a guest staying at someone's home.
Stayed 1 night in Feb 2023
Response from Ken on 1 Mar 2023
Abe, thank you for this great review, and we look forward to your next visit.Your Host Ken & Marie

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
It was quiet and clean
Stayed 1 night in Feb 2023
Response from Ken on 23 Feb 2023
Mark, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken & Marie

10/10 Excellent

Sandra, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very friendly.
Stayed 1 night in Feb 2023
Response from Ken on 21 Feb 2023
We here at the Shenandoah Inn would like to thank you for this great review, and look forward to your next visit with us here in the Amador County wine countryYour Host Ken & Marie

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Ken on 16 Apr 2023
Edward, we here at the Shenandoah Inn would like to thank you for this outstanding review and look foward to your next visitYour Host Ken & Marie

8/10 Good

Natalie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to wineries. Very clean with a wonderful manager. However, the heating/AC unit was very loud. We had to turn it off half way through the night.
Stayed 1 night in Feb 2023
Response from Ken on 7 Feb 2023
Natalie, our most humble apologies for the loud heater unit. With my personal travels I have experienced the same experiences in many hotels, once again our most humble apologies for the inconvenience.Respectfully,Your Host Ken & Marie

2/10 Terrible

Troy

Stayed 1 night in Dec 2022
Response from Ken on 30 Dec 2022
Troy, we are not sure what happened with your stay. Please call the General manager Ken and we will take care of things for you.Respectfully, Your Host Ken & Marie

10/10 Excellent

Theresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ken is a great host. Very veteran and First Responder friendly! Rooms were clean, modern and nicely designed. comfortable bed. Great views form bedroom window.
Stayed 1 night in Oct 2022
Response from Ken on 17 Oct 2022
Theresa, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visit

8/10 Good

Carleton J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Mexican restaurant recommendation was not going.
Stayed 1 night in Oct 2022
Response from Ken on 17 Oct 2022
Carleton, we here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visit

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very clean & roomy. Very comfortable bed & pillows. A bit pricey for what it is but it is in a great location for wine tasting in Amador County. We were disappointed that the jacuzzi was only lukewarm because it was the main reason we booked this place & I was a bit thrown off by the interesting military esque check in process that I have never experienced elsewhere.
Stayed 1 night in Sep 2022
Response from Ken on 19 Sept 2022
We here at the Shenandoah Inn appreciate your business, and look forward to your next visit. We apologize for the esque ie military position that you felt, and did not mean for any unwanted experience that you may have encountered. We hope to see you in the future. Your Humble Host Ken & Marie

6/10 Okay

Alicia

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Brenda

Stayed 2 nights in Sep 2022
Response from Ken on 8 Sept 2022
We here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visit

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The hotel was clean and centrally located to the places we visited during the weekend.
Stayed 2 nights in Aug 2022
Response from Ken on 23 Aug 2022
We here at the Shenandoah Inn would like to thank you for this great review and look forward to your next visitYour Host Ken, Marie, & staff