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Reviews of Invicta Hotel

4 out of 5
Invicta Hotel
11/12 Osborne Place, Devon, Plymouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 138 reviews" "
Rating 8 - Good. 49 out of 138 reviews" "
Rating 6 - Okay. 18 out of 138 reviews" "
Rating 4 - Poor. 8 out of 138 reviews" "
Rating 2 - Terrible. 2 out of 138 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Glynn Wayne

Stayed 1 night in Feb 2024

4/10 Poor

Catarina

Disliked: Property conditions & facilities, room comfort
Not a luxury 4 star hotel
What can I say? Don’t judge a book by its cover. The building looks very elegant from the outside, but that’s where it ends. As soon as you step inside the hotel, you’re greeted with a very dated look. The whole house feels “wonky”. Floorboards keep moving under your feet. No lift, so if you’re given a room on the top floor, good luck! Room was just as “wonky”. Floor in the bathroom wasn’t level, so felt you were walking down a hill. WC took 5-10 minutes to re-fill! Shower head dirty. No fan in the tiny bathroom and we couldn’t open the window as it been painted over, so impossible to open. Bedside table was leaning forward, so some of my items slid off! Bed light above the bed was hanging off the wall. Breakfast was ok. Parking onsite behind the hotel. Just don’t bring too big a vehicle or you won’t make into the parking lot! Best thing? Location! Just a few minutes walk from the Hoe, but apart from that, nothing else. Needless to say, we won’t be returning to this (what is in our opinion) a 2 star hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Invicta Hotel review
Friendly and attentive staff and a great location
Stayed 1 night in Nov 2023

8/10 Good

kristopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little Hotel, very friendly feel to the place.
Stayed 1 night in Nov 2023

10/10 Excellent

Kerry

Stayed 1 night in Nov 2023

10/10 Excellent

Georgina

Stayed 1 night in Nov 2023

8/10 Good

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Arthur

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Marius

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Anthony

Looked like the hotel hadn't been refurbished for many many years. My colleagues who stayed there asked not to be booked in to that hotel again
Stayed 3 nights in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Zmanko

Travelled with family
Liked: Cleanliness, room comfort
The hotel location is great to Plymouth attractions. The staff were very nice and friendly and the services were nice except the shower which was very bad because of the weak water pressure.
Stayed 2 nights in Jul 2023

8/10 Good

Anna

Stayed 1 night in May 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We had a great overnight stay, the hotel staff were really friendly and the breakfast was great! Ideally located with very comfortable and clean rooms.
Stayed 1 night in May 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel in good location
Stayed 1 night in Mar 2023

10/10 Excellent

Steven

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
An excellent friendly private hotel
Stayed 1 night in Nov 2022
Response from Invicta Team on 28 Nov 2022
Thank you for taking the time to leave us such a wonderful. We hope to see you on your next visit to Plymouth.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Invicta Team on 27 Oct 2022
Thank you for taking the time to leave us a great review score. We're glad you enjoyed your stay with us.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly Staff. The breakfast was delicious with lots of options. Great area for walking and seeing the sites.
Stayed 7 nights in Oct 2022
Response from Invicta Team on 27 Oct 2022
Thank you for taking the time to leave us a great review score. We're glad you enjoyed your stay with us.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay better than big chains
Great stay, great food, great sleep. Thank you.
Stayed 2 nights in Oct 2022
Response from Invicta Team on 27 Oct 2022
Thank you for taking the time to leave us a great review score. We're glad you enjoyed your stay with us.

2/10 Terrible

Gareth

Stayed 2 nights in Sep 2022
Response from Invicta Team on 27 Oct 2022
We are sorry you felt like you needed to give us such a low review score. Without any reasons we are unable to comment and investigate your issues.

8/10 Good

Rebecca

Stayed 1 night in Sep 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Lovely hotel, well located for the Hoe Gardens, Barbican and city centre. A friendly welcome with really well maintained rooms and public spaces. Great breakfast too 🙂
Stayed 1 night in Sep 2022
Response from Invicta Team on 6 Oct 2022
Thank you for taking the time to leave us such a wonderful review!

10/10 Excellent

Mark

Stayed 1 night in Aug 2022
Response from Invicta Team on 6 Oct 2022
Thank you for leaving us such a great review score!

10/10 Excellent

F

Stayed 1 night in Aug 2022
Response from Invicta Team on 6 Oct 2022
Thank you for leaving such a great review score!

10/10 Excellent

Andrew

Stayed 1 night in Jun 2022

6/10 Okay

Mitchell

Stayed 1 night in May 2022

10/10 Excellent

Robert

Stayed 1 night in Mar 2022
Response from Invicta Team on 31 Mar 2022
Thank you for leaving us such a great review score. We are really pleased you enjoyed your stay and we hope to see you again on your next visit to Plymouth.

10/10 Excellent

Ann

Stayed 1 night in Mar 2022
Response from Jo on 22 Mar 2022
Thank you for taking the time to leave us a wonderful review score!

4/10 Poor

ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Had a really lovely stay here with my partner, who proposed that night. When we went down to have some tea we said about just being engaged and they even brought us a free drink, the food at the hotel was amazing and both food and drinks wasn’t that expensive, prices that you’d expect at a pub not a hotel. Would definitely recommend and will 1000% be coming back
Stayed 1 night in Nov 2021
Response from Invicta Team on 9 Dec 2021
Thank you so much for leaving us such an amazing review! Congratulations again and we are so pleased you enjoyed your stay with us. We look forward to seeing you on your return!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy customer.
Short stay for Remembrance Day - excellent location and very good service from the staff.
Stayed 1 night in Nov 2021
Response from Invicta Team on 9 Dec 2021
Thank you for the great review. We are really pleased you enjoyed your stay with us. We hope to see you again on your next visit to Plymouth.

6/10 Okay

Darren

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel for the older generation.
Francis was great there was nothing else to mention I am sorry to say.
Stayed 1 night in Oct 2021
Response from Invicta Team on 9 Dec 2021
Thank you for leaving a review. We are sorry you didn't appear to enjoy your stay. Without some positive criticism it is hard to understand the parts of your stay that you were unhappy with? We are a 4 star Hotel with all that comes with that. We have 4 floors and no lift so we are definitely not geared up for the older generation!

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seamless overnight
We had a no hassle stay overnight while waiting for the Spain ferry. The front desk clerk on hearin my wife had a heart condition changed our room to the ground floor eliminating any stair climbing for her. A very adequate friendly hotel
Stayed 1 night in Oct 2021
Response from The Invicta Team on 8 Oct 2021
Thank you so much for leaving such a wonderful review. We are glad you enjoyed your stay with us and we hope to see you again.

8/10 Good

Diane C

Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommended, will definitely go back
Friendly and welcoming. Comfortable and clean room. Perfect location
Stayed 2 nights in Sep 2021
Response from The Invicta Team on 7 Oct 2021
Thank you so much for your lovely review. We hope to see you again soon.

10/10 Excellent

Alex

Stayed 2 nights in Sep 2021
Response from The Invicta Team on 28 Sept 2021
Thank you for your amazing review score! We are pleased you enjoyed your stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from The Invicta Team on 7 Sept 2021
Thank you for your review score.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Positives: Very convenient for seafront and city, handsome building, lovely breakfast, efficient staff. Negatives: My single room was smaller than a prison cell. The room was in the attic with many flights of stairs to climb. Bed was grubby and needs replacing
Stayed 1 night in Aug 2021
Response from The Invicta Team on 7 Oct 2021
Thank you for taking the time to leave us a review. We're pleased you enjoyed breakfast and praised the staff. We're sorry you weren't happy with your room. Our single rooms are all of a similar size ; however all top floor rooms have just been through a refurbishment and are more in keeping with the rest of the hotel. Unfortunately this was scheduled for last year but had to be postponed due to Covid.

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location, 5* Breakfast
Lovely Hotel, friendly staff, lovely breakfasts for the week. Only downside was we were on the 3rd floor and water pressure on the shower was lacking.
Stayed 5 nights in Aug 2021
Response from The Invicta Team on 11 Aug 2021
Thank you for your lovely review. All 3rd floor rooms are being refurbished this month. Water pressure can be problematic on the 3rd floor, but we will be looking at this again during the refurb. We hope to see you again on your next visit to Plymouth.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find
The top floor will be renovated soon but overall the staff were fantastic and friendly. The breakfast was really good and in many ways I enjoyed this stay more than when I have stayed at major hotels. Great stay and will use again.
Stayed 2 nights in Aug 2021
Response from The Invicta Team on 11 Aug 2021
Thank you for your lovely review. We're so pleased you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Plymouth.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and service.
Stayed 1 night in Jul 2021
Response from The Invicta Team on 2 Aug 2021
Thank you for your amazing review score. We hope to see you again on your next visit to Plymouth!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sort of hotel
I had a great stay - this is my sort of hotel. It's big enough to have a comfortable bar and night porter, etc. but not so big that you feel totally anonymous. Friendly staff, lovely bar, nice toiletries, excellent location for the Hoe and Barbican as well as the city centre. My only suggestions for improvements would be a breakfast menu to consider while drinking your orange juice... And the outside of the windows was due a clean. Really loved this hotel and I look forward to staying again.
Stayed 1 night in Jul 2021
Response from The Invicta Team on 2 Aug 2021
Thank you for your amazing review. We had to adjust our breakfast menu during Covid, and offer a much reduced offering as well as removing our menus from the tables. As we move forward we are planning on re-instating all menus and getting back to offering a far greater range of options. The windows have now been done! We hope to see you again on your next visit to Plymouth!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Invicta Team on 2 Aug 2021
Thank you for your amazing review score. We hope to see you again on your next visit to Plymouth!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homely
Stayed 2 nights in Jun 2021
Response from The Invicta Team on 2 Aug 2021
Thank you for your amazing review score. We hope to see you again on your next visit to Plymouth!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Tom, South wales

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The stay was ok we were right on the 3rd floor too many stairs it was hsrd work But what was most upsetting was the price of the 2 breakfasts Get ready for it £14.95 each absolute daylight robbery . Wont be going back there again .
Stayed 2 nights in Aug 2020
Response from The Invicta Team on 7 Sept 2020
Thank you for taking the time to leave us a review. Your room was on the 3rd floor, but this is the actual room you booked on Expedia. It did state it was on this floor of the hotel. We do have other options on lower floors. You booked a room only rate. Our breakfasts are competitively priced with other hotels in the vicinity, and again the price is shown clearly on Expedia's website. For this price you are entitled to unlimited tea, coffee and fruit juice. We offer cereals, yoghurts, pastries and a full english breakfast cooked to order.

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, staff & service
Average hotel in great location ice Staff
Great location near sea Friendly Staff Only one small bottle of water in room for 2 people. Description gave impression there was a coffee maker in room but only a kettle with instant coffee and only one type tea bag. Beds comfortable. Overall ok hotel
Stayed 1 night in Aug 2020
Response from The Invicta Team on 25 Aug 2020
Thank you for taking the time to leave us a review. We're pleased you enjoyed the location and thought the staff were friendly and beds comfortable. We apologise there was only one bottle of water in your room, there should have been two. We could have rectified this if you had just asked at Reception. We do only have a kettle in the room, we only provide regular tea and coffee in the rooms, but again if you had asked at Reception we could have offered you a range of other teas. We hope to see you again on your next visit to Plymouth.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
Overall the staff were friendly and helpful. Our room was due for refurbishment but was clean. Due to covid they were short staffed, the meals were nice but overpriced for what was on offer. Basic meals due to lack of staff. Parking a bonus... first come first served. Due to no advertised price or menu we decided not to have breakfast.
Stayed 1 night in Aug 2020
Response from The Invicta Team on 21 Aug 2020
Thank you for taking the time to leave us a good review. We are really pleased you enjoyed your stay with us. Our refurbishment plans were unfortunately halted back in April when we had to put a pause on the remaining rooms. We are hoping to get this back on track in the Winter. We've taken on board your comments regarding the breakfast and evening menus and we will prominently display these. We are serving a reduced menu at the moment so have removed our usual menus from the tables. We hope to see you again on your next visit to Plymouth.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The room was comfortable and this is run by a family who were very accomodating and friendly.
Stayed 2 nights in Aug 2020
Response from The Invicta Team on 21 Aug 2020
Thank you for taking the time to leave us a good review! We are pleased you enjoyed your stay and we hope to see you again!