Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Sole Resort Bahia Tortuga

4.5 star property
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with a full-service spa

Choose dates to view prices

Photo gallery for Sole Resort Bahia Tortuga

Outdoor pool
Outdoor pool
Exterior
Frette Italian sheets, premium bedding, pillow-top beds, in-room safe
View from room
Sole Resort Bahia Tortuga offers a quiet escape in downtown Playa del Carmen. Enjoy rooftop terrace views, aromatherapy or reflexology at Raiz Spa, and Italian dishes at Como Como Osteria. Features include an outdoor pool, library, garden views, and reliable WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Spa
  • Pool
  • Breakfast included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Garden view

Standard Room

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Frette Italian bed sheets
Ceiling fan
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Room

Garden view

Room

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 16 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Superior Junior Suite

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Avenida 10 Esq Calle 14, Playa del Carmen, 77710

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

About this property

Sole Resort Bahia Tortuga

Luxury hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Playa del Carmen Maritime Terminal, Sole Resort Bahia Tortuga provides free cooked-to-order breakfast, a rooftop terrace and a coffee shop/cafe. Indulge in reflexology, a deep-tissue massage and aromatherapy at Raiz Spa, the on-site spa. The on-site Italian cuisine fine-dining restaurant, Como Como Osteria, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with a garden and a library.
You'll also enjoy perks such as:
  • An outdoor pool
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
  • A billiards/pool table, laundry services and luggage storage
  • A porter/bellboy, beach towels and tour/ticket information
Room features
All 51 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
  • Designer toiletries, showers and hairdryers
  • 32-inch flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Similar properties

Rooftop terrace

Sofía by Bunik

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 1,530 reviews
Sofía by Bunik

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available
  • Return airport shuttle (surcharge)
  • Parking on site (MXN 10 per day)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 1:00 PM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Como Como Osteria

Things to do

  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Self-parking fee: MXN 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tortuga
Tortuga Hotel
Tortuga Hotel Playa del Carmen
Tortuga Playa del Carmen
Tortuga Hotel Adults Playa del Carmen
Tortuga Hotel Adults
Tortuga Adults Playa del Carmen
Tortuga Adults
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Sole Bahia Tortuga Del Carmen
Sole Resort Bahia Tortuga Hotel
La Tortuga Hotel Spa Adults Only
Sole Resort Bahia Tortuga Playa del Carmen
Sole Resort Bahia Tortuga Hotel Playa del Carmen

Frequently asked questions

Does Sole Resort Bahia Tortuga have a pool?

Yes, this property has an outdoor pool.

Is Sole Resort Bahia Tortuga pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sole Resort Bahia Tortuga?

Self-parking is available for MXN 10 per day.

What time is check-in at Sole Resort Bahia Tortuga?

Check-in begins at 3:00 PM.

What time is check-out at Sole Resort Bahia Tortuga?

Checkout is at noon.

Does Sole Resort Bahia Tortuga provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sole Resort Bahia Tortuga located?

Located in Downtown Playa del Carmen, this luxury hotel is steps away from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Sole Resort Bahia Tortuga Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 412 out of 812 reviews
Rating 8 - Good. 276 out of 812 reviews
Rating 6 - Okay. 73 out of 812 reviews
Rating 4 - Poor. 26 out of 812 reviews
Rating 2 - Terrible. 25 out of 812 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Vivien, Germany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was incredibly friendly and helpful! Also the waiters were so nice and friendly. We felt very welcome. We really enjoyed our stay at this hotel which was right in the center of Playa del Carmen and just a few footsteps to the clubs and bars but still very quite so that we could sleep very well. The tours to Chichen Itza and Tulum we have booked at La Tortuga hotel were cheaper than at other hotels :-) and the included buffet was great. We can highly recommend this hotel! Especially thanks to the nice staff!
Stayed 4 nights in Nov 2019

2/10 Terrible

MICHEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abération

Sans commentaire sur cet établissement. On se retrouve,porte ferme à 23h30 à playa del Carmen. Sans aucun mail pour nous informer que cet établissement était fermé. C est honteux! Et laisser des clients dans une ville ou on connait personne c est inadmissible!! Devoir aussi repayer un autre hôtel ça pénalise sur le budget vacances faire des excursions ou des extras . VIVE LES VACANCES
Stayed 6 nights in Dec 2019

2/10 Terrible

victor

Disliked: Staff & service, property conditions & facilities, room comfort
nos corrieron a todos y no hubo comunicacion
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019

2/10 Terrible

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Haha

The hotel itself was in the perfect location, very clean and nice. Pretty quiet for being basically on 5th ave. The pool área is very pretty and the staff are super friendly. However at 7:30 in the morning after staying there for one night they banged on the door and said we had to evacuate for a gas leak. They moved us to a condo building that didn’t offer included breakfast, was way further from 5th ave and was just not as nice. We weren’t super happy about that so my friend and I went back to the hotel a little later in the morning to see when we could come back and apparently the hotel got shut down for good? However we voiced our dislike of the new place they got us and they had us moved to a beautiful condo in the perfect location within 20 minutes. Really awesome staff, just a disappointing situation.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Beatrice, Cap d ail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Se n’est absolument pas un 4 étoile,vous pouvez pas profiter de la piscine trop froide, la chambre un désastre, le petit déjeuner pas bon et quand vous demandez une corbeille de pain ont vous la facture. J ai changé d hôtel car les vacances c’est pour être bien
Stayed 18 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
I booked a flight + hotel through Expedia at this property for one night. My flight down was delayed then reschedule due to airline staffing by 28 hours. This made me unable to attend my reservation. It was quite frustrating that neither Expedia nor the hotel were willing/able to do anything about it. While I’m sure the property would be lovely if I had been able to see it, I will be avoiding making any future reservations at this property.
Stayed 1 night in Dec 2019

10/10 Excellent

Maria, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Del hotel nos gustó todo excepto el agua de la ducha que estaba un poco salada pero lo demás fue un excelente servicio
Stayed 5 nights in Dec 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location for good adventures

Internet connection needs to be improved definitely. Mainly available in surrounding of reception area. Mosquitos can be a nuisense.
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel está excelente, a media cuadra de cocobongo y una cuadra de la quinta, tiene alberca, spa, bar, restaurante. Lo único malo es que el agua de la regadera y para bañarse, huele asqueroso, horrible,cuando te bañas llegas a tomar sin querer y sabe espantoso, si se quieren lavar los dientes les aconsejo que compren su botellita de agua.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
The pool area was amazing and restaurant staff was amazing
Stayed 3 nights in Nov 2019

10/10 Excellent

MJNeil, Montreal, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to convenience stores, pharmacies, Walmart, ADO bus station, Banks, and 5 avenue, I mean like no more than 10 minutes away. The hotel itself is a gem, with rooms that surround a beautiful court yard with mature coconut trees and other flora and an incredible swimming pool that winds its way around this court yard with canals And steps going to the balconies on the first floor rooms. Because of the enclosed court yard, no noise comes in from the street, real quiet. There is a restaurant Attached to the court yard and to the street, great food and not expensive, fantastic service, you are served very quickly. I very much enjoyed my stay and was sad to leave, the rooms were great with super quiet air conditioning, comfortable pillow top beds and nice full comfortable pillows. My room opened to a nice size balcony overlooking the court yard, was totally blown away. Again a terrific place to stay and enjoy Playa Del Carmen.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de la recepción debe estar bien informado si venden paquetes turisticos Si uno compra Xcaret y preguntar si se necesitar llevar traje baño y dice que no, asi informa mal al huespeded.
Stayed 4 nights in Nov 2019

10/10 Excellent

Brians, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Will stay here again. It was a good deal and Iwill be able to get by for a lot less money next time. Fell for few scams on a couple bottles of tequila and some cigars
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
the property was older but nice breakfast and the staff was nice also i loved the pool
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Mygg på rommet

Hotellet er veldig fint. Den eneste negative er at det var utrolig mange mygg på rommet mitt. Det var en slags åpning i taket, som gjorde at det alltid kom nye mygg inn. Jeg sleit derfor veldig med å nyte oppholdet mitt da jeg endte opp med utrolig mange myggstikk.
Stayed 3 nights in Nov 2019

10/10 Excellent

Brennen

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019