2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5 out of 5
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 823 out of 1005 reviews" "
Rating 8 - Good. 117 out of 1005 reviews" "
Rating 6 - Okay. 38 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 13 out of 1005 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was amazing.
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 30 Apr 2024
Dear Kenneth,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation, that you enjoyed our immaculate beach, the best in the region.We hope you return one day to enjoy new special moments.SincerelyÉrica ReisE-Concierge

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 30 Apr 2024
Dear Heather,Thank you for visiting us, it was a pleasure to attend you.We were happy to hear that overall your stay was very good.We hope you will come back in the future to give you a better stay as you deserve.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Maroma is A . The beach and water is stunning, amazing sand even in the ocean with no rocks or coral. The food was excellent and the service was amazing, we did tip, but even when we didn't, we still got great service. The food is amazing, best food at 5 hotel we have stayed yet on the Mayan. Night entertainment was great, the event teams put alot of effort into the details and there is a wide range of entertainment. Overall, we will def return, do not hesitate to stay here, you won't be disappointed.
Stayed 6 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 29 Apr 2024
Dear Kim, Hello from the sunny Mexican Caribbean!We are incredible grateful that you took the time to leave us your kind recommendation!We are glad to know that you enjoyed the quality of our food, staff attention, night entertainment and stunning beach, wonderful moments.We are looking forward to welcoming you soon for another remarkable vacation with us.SincerelyÉrica ReisE-Concierge

10/10 Excellent

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service, Food, and Entertainment, all while in paradise! Prior to our visit we were told that Maroma Beach routinely ranks as a top beach in the world, after a weeks stay I can comfortably say I agree! This resort is class and romantic without feeling stuffy. Reading some reviews about food being less than perfect is just people wanting to complain about something we had zero complaints as the food was great. We will be coming back to Maroma as well as trying other Secrets properties based on this trip!
Stayed 6 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 29 Apr 2024
Dear Brandon,We would like to thank you for the praising review you shared following your recent visit to Secrets Maroma Beach Riviera Cancún.We are thrilled that you enjoyed your stay, through the relaxing, indulging, and luxurious atmosphere we strive to create for our valued guests.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Ziad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 29 Apr 2024
Dear Ziad,Thank you very much for choosing Secrets Maroma Beach!We are pleased to know that you had a great holiday, we will always make sure you have a excellent stay.We hope you return one day to enjoy new special moments.SincerelyErica ReisE-Concierge

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the service is amazing! What a wonderful time had by all. One negative is the PRESSURE to take the tour for the "time share" If we receive that amount of pressure from the lady in Preferred Club again, we won't return. She would not take a polite, no thank you.
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 27 Apr 2024
Dear Francis, Thank you so much for choosing Secrets Maroma Beach!We are glad to know that you enjoyed the quality of our service, beautiful facilities, that you had a wonderful time.We offer our sincere apologies for the UVC person, we will be following up with them to reinforce our quality standards so that it does not happen again in the future.We hope you will come back more times in the future, it will be a pleasure to welcome you again.SincerelyÉrica Reis / E-Concierge

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great disposition from the majority of the staff to welcome and solve any requests made to them. The property was very well kept. The food was good, but not excellent. They should be proactive in offering a transport service from and to the airport making it more convenient for guests. Everything else was absolutely incredible. My wife and I had a relaxing and very quiet week! Kudos to Rodrigo, Antonio, Luis, Miguel and Ana for a tremendous effort to please us and make us feel pampered!!!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 27 Apr 2024
Dear Ricardo, Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy an incredible time.All the members mentioned will be very grateful for this great recognition. We strive to do our best to maintain our high-quality services for our guests. I will share your comments for improvement with our management team so they can follow up and improve future stays.We hope you will come back someday to enjoy new special moments.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Marius

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The proprietary was amazig. The only bad side the food needs some extra attention. Room service food was cold and the Philly cheese steak was hard and impossible to be eaten. Overall I will revisit the resort.
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 26 Apr 2024
Dear Marius, Thank you for visiting us and for sharing your kind opinion, we are very happy to know that you enjoyed an amazing vacation.We are very sorry for not meeting your expectations about the quality of the food, I will share your words with our executive chef so he can follow up with his team to improve future stays. We offer a sincere apology for any inconvenience.We hope that in the future you will be able to return to provide you with a better vacation as you deserve.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing honeymoon at the resort! Awesome property and staff is top notch
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Alec,Thank you very much for choosing us to celebrate your honeymoon. We are very happy to know that you enjoyed a wonderful vacation, thank you for your kind words about our team's warm attention. They are all committed to transforming our guest's stays into unforgettable experiences.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Yvette Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service overall was great. The food was pretty good. Room- preferred club swim out was spacious and comfy bed. Concierge was very helpful and responded anytime we reached out. The spa excellent. You can tell for the most part everyone cares about making sure you have a good stay. We didn’t eat at all the restaurants but most were good. Steakhouse least favorite and Hibachi favorite for food but service the French restaurant was the best. Check out not as pleasant as checking in but not too bad. We enjoyed the beach and always had a spot when we went out. Pool was usually more crowded. The entertainment was good. We had a nice relaxing vacation and actually decided to just stay in the resort for our 5 night stay. Would go back but would like to try other Secret resorts.
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Yvette Tamara,Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant time.We strive to do our best to maintain our high-quality services for our guestsWe hope you will come back more times in the future, it will be a pleasure to welcome you again.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Ryan P

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was over and beyond than what i expected. It was very nice and everyone was very welcoming. Very clean and service all around the resort was excellent!
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Ryan P,Thank you for visiting us and for sharing your kind opinion.We are very happy to know that we exceeded your expectations and provided you with a dream vacation.It was a pleasure to receive you at Secrets Maroma Beach and to give you beautiful memories that will remain in your hearts forever.We hope to see you again to offer you a 5-diamond stay once more.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Emmelinda

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. The staff was amazing. The location and amenities were great. The options of activities daily was great. Overall the best experience
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Apr 2024
Dear Emmelinda,Thank you so much for choosing Secrets Maroma Beach!We are pleased to hear that you had a wonderful vacation, the best experience. It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope you will come back someday to enjoy new special moments.SincerelyÉrica ReisE-Concierge

6/10 Okay

JASON, LEWISVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 24 Apr 2024
Dear Jason, Thank you for visiting us.We are very sorry to see from your rating that your stay was not pleasant. We offer our apologies for any inconvenience. Unfortunately you did not leave a comment as feedback, that helps us to work on areas of opportunity for the improvement of our quality standards.We will continue to improve future stays.Sincerely, Érica Reis / E-Concierge

10/10 Excellent

Tina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 23 Apr 2024
Dear Tina Marie, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Barbara Ann Costello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 18 Apr 2024
Dear Barbara Ann Costello, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of my favorites so far the service very good and the food was excellent the drinks and the upgrade I got was unbelievable. It was worth it I stay hear to celebrate my anniversary and they did good. We had a housekeeper creen are room twice a day and leve us chocolate. It was perfect!!
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 16 Apr 2024
Dear Juan Carlos, Thank you very much for your visit, it was a pleasure to serve you in our resort.We are very happy to know that we are one of your favorite hotels because of the great service and attention provided by our staff, also for the quality of the food, drinks, cleanliness, amenities, it was a great anniversary celebration that you will never forget.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Eric J

Travelled with partner
This place is amazing!!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Eric J, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Lauren Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the best all inclusive resort we have stayed At. The staff is so friendly and helpful. They make every aspect of your stay special and if you are celebrating a special event, they go out of their way to make it great. The food is AMAZING in every restaurant we tried. I’ve never been to an all inclusive with food as good as this. The drinks are top notch. The beach is beautiful.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Lauren, Hello from the sunny Mexican Caribbean!We were delighted to hear that you enjoyed all the moments you had and that you rated us as the best all inclusive you have ever stayed in.We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort! It was the perfect week!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Jenna, We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. We are pleased to hear that you had a perfect vacation, our main goal would always be our guest's satisfaction.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Robbie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 15 Apr 2024
Dear Robbie,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Patricia Teixeira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience !
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 13 Apr 2024
Dear Patricia, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back soon
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 12 Apr 2024
Dear Jesus, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you will come back very soon to enjoy new special moments.

10/10 Excellent

Peter

Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 30 Apr 2024
Dear Peter,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a great vacation.We hope you return one day to enjoy new special moments.SincerelyÉrica ReisE-Concierge

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 10 Apr 2024
Dear Nicholas, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very clean resort
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 Apr 2024
Dear Jay, Greetings from Secrets Maroma Beach Riviera Cancun paradise! We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Myriam E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Staff extremely friendly and very helpful.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 Apr 2024
Dear Myriam E, Thank you so much for choosing Secrets Maroma Beach!We are incredible grateful that you took the time to leave us your kind recommendation! We are very happy to know that you enjoyed a wonderful vacation, thank you for your kind words about our team's warm attention. They are all committed to transforming our guest's stays into unforgettable experiences.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on 8 Apr 2024
Dear Ashley,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most incredible all-inclusive we've ever stayed at. We spent our babymoon here and it was everything we could have wanted. Excellent drinks (for me), a ton of food options, beautiful pools, fun night events and more. Look no further, this place is worth every penny.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Trevor, Thank you very much for sharing your recent experience with our Expedia community. We are very happy to know that you enjoyed a wonderful babymoon vacation, that everything was excellent, the quality of the food, drinks, pools, beach, staff attention, details that will not be forgotten.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds, staff, food everything was top notch. Will definitely return
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Warren,Thank you so much for choosing Secrets Maroma Beach!We are glad to know that you enjoyed the quality of our food, staff attention and beautiful grounds, wonderful moments. Our main goal would always be our guest's satisfaction. We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Courtney, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Robi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The staff was friendly and helpful. In particular, Luis and Paola. One of the best experiences of our lives.
Stayed 12 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear Robi, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. Thank you for your kind words about our team's warm attention. Luis and Paola will be very grateful for this great recognition.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and top tier customer service. Never was unsatisfied with anything during our stay.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 6 Apr 2024
Dear AI,Thank you so much for choosing Secrets Maroma Beach!We are incredible grateful that you took the time to leave us your kind recommendation! We are very happy to know that you enjoyed a wonderful vacation, we strive to do our best to maintain our high-quality services for our guests.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Julia Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time visiting this property and we were pleasantly surprised at how wonderful everything was. We feared that after COVID there would be many changes that would impact the hotel negatively, however, it was honestly an even better experience than our first time. The quality of food, the exceptional service, the cleanliness of the hotel and all the other little perks made our trip that much more memorable. The hotel staff and concierge service is always ready to help and jump in with any necessary requests. The restaurant staff is very kind and attentive when visiting for dinners. The beach staff is incredible! We loved Marco who truly outdid himself and made us feel like royalty. **Beach: Water was something else. Crystal clear beauty. Seaweed was never an issue as they take care of cleaning it up daily. The sand was white and clean.** The week we were here flew by in a blink of an eye and we were so sad to leave. Looking forward to booking our next stay and coming for even longer.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 4 Apr 2024
Dear Julia Daniela,Thank you very much for returning to Secrets Maroma Beach, it is an honor to have your trust.Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant, fun, and relaxing time. Our promise is to exceed our guest’s expectations with our Unlimited-Luxury inclusions, it makes us very happy to read during your vacation our team was able to honor that promise and greatly cater to all your needs.We hope you keep coming back to this your second home, Secrets Maroma Beach, a true paradise in the sunny Mexican Caribbean.Come back soon!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough about this property. Definitely a do over!❤️
Stayed 3 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 4 Apr 2024
Dear Cynthia, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are pleased to hear that you had an amazing vacation, we will always make sure you have a great stay.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness.

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property! We loved every minute of our stay at this Secrets. The food was amazing, the staff was even better, and the hotel itself was phenomenal! Highly, highly recommend this hotel for your stay in Cancun!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 2 Apr 2024
Dear Kimberly,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed every minute, every moment, the quality of our food, staff attention and beautiful facilities, wonderful moments.It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Corinna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay at Secrets! Each staff member we encountered was hospitable and polite. Raul at the grill restaurant was great! And the servers at the preferred section of the beach were very prompt and helpful. It was an amazing trip!!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 2 Apr 2024
Dear Corinna,We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. Thank you so much for sharing your valuable opinion with us, We are very happy to know that you enjoyed a wonderful vacation.Raul will be very grateful for this great recognition.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sincerely, Érica Reis / E-Concierge on 22 Apr 2024
Dear Lizbeth, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

4/10 Poor

Kyle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 22 Apr 2024
Dear Kyle, Thank you very much for rating your stay.Unfortunately, we perceive from your rating, that your stay was not satisfactory. We would like to know why so we can continue to work on our points of improvement. We always listen to our customers, their satisfaction is our main goal.We hope you can give us a second chance in the future.

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time through the week. Incredible beach, great staff and solid food options. Only complaint was the wifi was unusable through the week which made reaching out to family or handling work obligations impossible. Would still go again.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 1 Apr 2024
Dear Evan,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, staff attention and beautiful beach and facilities, wonderful moments.We offer our apologies for the wifi, it was something outside the hotel, we hope that the CFE solved the problem as quickly as possible so that it did not affect the stay of our customers.We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two things that made this stay unforgettable was the staff/service and the food. The staff was super attentive and always went above and beyond to make sure we were comfortable and enjoying our time. We happened to be celebrating my birthday and most of the staff remembered my name and made sure I was having the best time. The drinks were great and so were the rooms. The cleaning staff Came twice a day and made sure everything was in tip top shape for when we returned. I would highly recommend this as a romantic getaway. It’s a little more on the quiet side but that may be what you’re looking for. This is definitely a great honeymoon destination. They had 4/5 restaurants on site, a world cafe, sea side grill and a couple more quick bites by the pool. The beach was also absolutely gorgeous. If your looking for a quiet vacation with great food and service this is the spot for you.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 1 Apr 2024
Dear Joel,Thank you very much for choosing us to celebrate your birthday.We are pleased to hear that you had a wonderful vacation, that the staff went above and beyond in every aspect and provided excellent service and attention. Beautiful moments to keep in your hearts.Our promise is to exceed our guest’s expectations with our Unlimited-Luxury inclusions, it makes us very happy to read during your vacation our team was able to honor that promise and greatly cater to all your needs.We hope you keep coming back to this your second home, Secrets Maroma Beach, a true paradise in the sunny Mexican Caribbean.

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms and property! Best beach in Mexico!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 1 Apr 2024
Dear Summer,Thank you so much for choosing Secrets Maroma Beach!We were delighted to hear that you enjoyed all the moments you had and that you rated us as the best beach you have ever stayed in Mexico.It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, extra touches above and beyond to help us celebrate our anniversary. Highly recommend!
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 1 Apr 2024
Dear Daniel, Thank you very much for choosing us to celebrate your anniversary.We are very happy to know that you enjoyed a wonderful vacation, that the staff went above and beyond in every aspect and provided excellent service and attention. Beautiful moments to keep in your hearts.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

David

Travelled with group
Liked: Amenities
Nothing in life is perfect but this is close.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 1 Apr 2024
Dear David,Hello from the sunny Mexican Caribbean!We are incredible grateful that you took the time to leave us your kind recommendation!We are very happy to know that we exceeded your expectations and provided you with a dream vacation.We strive to do our best to maintain our high-quality services for our guests. We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to a few different resort brands, including Secrets The Vine, TRS and Excellence in the Dominican— this was our favorite resort. The staff are wonderful. The beach is very nice. Our room was a junior swim-out. We had heard some negative things about water temperature. That wasn’t our experience. Yes, it was a bit chilly in breezy days, but we found it worth the extra cost. We found a nice routine of having breakfast and then reading in the swimout for an hour before heading to the beach. The food and drinks were very good. My wife has to avoid gluten and this resort does an excellent job of serving those with special dietary needs. There wasn’t much we would change at all. We were in building 12, which was convenient as it was close to the main building and entertainment. One strange thing: there was a septic smell one of the days. We noticed this at a different resort in Cancun. While it was off-putting, it’s wasn’t resort-wide. We had a couple minor issues with our room, and they were fixed almost immediately. Our concierge, Francia, was very pleasant and helpful throughout our stay.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 26 Mar 2024
Dear Paul, Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. We strive to do our best to maintain our high-quality services for our guests.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best parts are the food options and food quality! The pools aren’t as impressive as expected.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 26 Mar 2024
Dear Jun,Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, pools, staff attention wonderful moments.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with great beach, very good service, good food, variety of activities. Rooms are clean spacious. To have an ocean view need to stay on floor #4.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Mar 2024
Dear Jacob,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, service, activities, rooms, staff attention and beautiful facilities and beach, wonderful moments.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
Booked an Oceanview Junior Suite and was put in a room without a view of the ocean. Didn’t notice it until the next morning as we arrived at night. Checked with the front desk as the tablet in the room showed we could upgrade to an ocean view in one of 3 different buildings. Staff told us that they were booked and we couldn’t be moved. They agreed we didn’t have an ocean view and that it is because the trees grew too tall, but Hyatt still advertises it as an oceanview room when they put it online with Expedia. They would not compensate us in any way. Contacted Expedia and they contacted the front desk for us. They were told the same story that they couldn’t do anything for us. Expedia stated they would credit our account with points to help compensate us, but nothing is showing in my account yet. The resort gets a lot of seaweed on the beach and in the water, but the staff is constantly cleaning it up. The staff are very friendly and well trained. Very patient with people attempting to speak Spanish to them. Lots of activities throughout the day to keep guests from getting bored and shows at night every night. Overall, a good vacation, but would not pay for an ocean view room as you likely won’t get one anyway.
Stayed 8 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Mar 2024
Dear Steven,Thank you very much for choosing us and for sharing your opinion about your experience at our resort.We were happy to hear that your overall experience was very good, that you loved the quality of service, friendliness of the staff, variety of activities, shows, events. On the other hand, we are very sorry to hear about the view from the room. We hope that Expedia will be able to give you the points you deserve. We will continue to work on improving quality standards such as the one you mentioned, so that future stays will not be affected.We hope that in the future you will be able to return and that you will communicate with our team first, explaining the issue of this past stay. We will do our best to make sure you have a better stay as you deserve.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 25 Mar 2024
Dear Megan,Thank you so much for choosing Secrets Maroma Beach!We are pleased to hear that you had an incredible vacation, we will always make sure you have a great stay.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness.

10/10 Excellent

Rozalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 11 Apr 2024
Dear Rozalina, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Xiaojing Zhu and Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is a wonderful place for chill and relaxation. The staffs are super nice and welcoming. The service is rated ten out of ten.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on 22 Mar 2024
Dear Xiaojing Zhu and Sarah,Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant and relaxing time. We strive to do our best to maintain our high-quality services for our guests. We hope you will come back more times in the future, it will be a pleasure to welcome you again.