Exterior

Reviews of Holiday Inn Plainview-Long Island, an IHG Hotel

3 out of 5
Holiday Inn Plainview-Long Island, an IHG Hotel
215 Sunnyside Blvd, Plainview, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, Poughquag

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything from the checkin to the bed, shower, food and the service were better than i expected. Well worth the money.
Stayed 1 night in May 2024
Response from Patrick on 19 May 2024
Thank you for your fantastic feedback! We're thrilled to learn that your experience exceeded your expectations from check-in to every aspect of your stay, including the bed, shower, food, and service. It's wonderful to hear that you found your experience well worth the money.Providing exceptional service and exceeding guest expectations are always our top priorities, and we're delighted that we achieved this during your stay. We look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

MARC

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Experience and will definitely be back.❤️❤️
Stayed 1 night in May 2024
Response from Patrick on 19 May 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay and that you're planning to return. Your satisfaction is our ultimate reward, and we can't wait to welcome you back for another wonderful experience.If there's anything we can do to make your next stay even better, please feel free to reach out to us. We look forward to your return!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ahmed at the front desk was excellent. He made a great first impression.
Stayed 1 night in May 2024
Response from Patrick on 11 May 2024
Thank you for your kind words! We're delighted to hear that Ahmed at the front desk made such a positive impression on you during your stay. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's wonderful to know that Ahmed's professionalism and hospitality enhanced your visit. We'll be sure to pass along your praise to him and the rest of our team. We look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Matthew

Liked: Amenities, property conditions & facilities
Very clean. Staff was really nice and helpful.
Stayed 1 night in May 2024
Response from Patrick on 11 May 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our hotel very clean and that our staff were helpful and friendly during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we're thrilled that our team exceeded your expectations in providing excellent service. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Patrick on 11 May 2024
Thank you for taking the time to leave us a perfect 5 out of 5 review! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is our priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please read this before booking a room here. This is my review. I recently stayed at the Holiday Inn Plainview NY. I have never left a negative review on Google, but I felt a need to let others know. My visit to the Holiday Inn Plainview was disrespectful at best and terrible at worst My family and I came into town unexpectedly due to the death of my father. I choose the Holiday Inn, because thus had been a chain of hotels that I considered familiar, trustworthy and a place I could count on. on arrival, I could tell it was an older place, first impression was not exactly impressed. Older place, but that’s OK if everything else is OK which it wasn’t from. Far from it. When I arrived for my stay after a 12 hr car ride, I was greeted less than enthusiastic by the gentleman at the front desk. I explained my situation and if possible, to find us a quieter part of the hotel. He send us to a room, that on entry, smelled terribly like smoke as did the hallway. The room 2 doors down were lighting up what I’m guessing was must’ve been a giant joint and blasting the music. Not judging, just not what I was expecting at Holiday Inn at four in the afternoon. As I returned to the front desk to explain the siatuation, I was informed by the same gentlemen, I just spoke to, looking annoyed, he said he “didn’t know what else he had, Did I want to check out” I kept my cool. I asked to speak to your manager, who was both apologetic and exhausted. See the rest of my review on Google reviews
Stayed 1 night in Mar 2024
Response from Patrick on 11 May 2024
As the manager of the Holiday Inn Plainview NY, I want to sincerely apologize for the disappointing experience you had during your recent stay with us. Please know that your feedback is incredibly valuable to us, and we take your concerns very seriously. It's disheartening to hear that we fell short of your expectations and that you did not receive the level of service and accommodation that you deserve, especially during such a difficult time for you and your family.We deeply regret any inconvenience or discomfort caused by the issues you encountered, including the room condition, noise disturbance, and the less-than-enthusiastic greeting at the front desk. This is certainly not the experience we aim to provide for our guests, and we understand how important it is for you to feel welcomed and cared for during your stay, especially in such circumstances.Please know that we are taking immediate steps to address the issues you've raised to ensure that they are not repeated in the future. We are committed to providing a clean, comfortable, and respectful environment for all of our guests, and we apologize for failing to meet that standard during your stay.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent Bartender was amazing and super friendly Food was delicious
Stayed 1 night in Mar 2024
Response from Patrick on 28 Apr 2024
Thank you so much for your glowing feedback! We're thrilled to hear that you had an excellent experience with our service and that our bartender made such a positive impression on you. Providing outstanding service and creating memorable experiences for our guests is what we strive for, so it's fantastic to know that we succeeded.Additionally, we're delighted that you enjoyed our delicious food. Our culinary team works hard to craft delectable dishes, and it's wonderful to hear that you found them satisfying.If there's anything else we can do to enhance your stay or if you have any special requests, please don't hesitate to let us know. We're here to ensure that your time with us is nothing short of exceptional. We look forward to welcoming you back for another wonderful experience soon

10/10 Excellent

vancliff

Stayed 1 night in Dec 2023
Response from Patrick on 11 May 2024
Thank you so much for taking the time to leave us a perfect 5 out of 5 review! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is our priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Patrick on 28 Apr 2024
Thank you immensely for the perfect 5 out of 5 review score! Your feedback is invaluable to us, and we're thrilled to hear that we were able to meet and exceed your expectations during your stay.Ensuring our guests have a wonderful experience is our utmost priority, and it's incredibly gratifying to know that our efforts were appreciated. Your satisfaction motivates us to continue delivering exceptional service to all our guests.Should your travels bring you back to our area, we'd be honored to welcome you again for another outstanding stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to serve you once more in the future!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and wonderful staff
Stayed 2 nights in Mar 2024
Response from Patrick on 28 Apr 2024
Thank you very much for the fantastic 5 out of 5 review score! We greatly appreciate you taking the time to share your experience. It's truly rewarding to know that we succeeded in providing you with an exceptional stay.Your satisfaction is our top priority, and your positive feedback motivates us to continuously strive for excellence in every aspect of our service. We are delighted that we could contribute to making your stay enjoyable and memorable.Should your travels bring you back to our area, we would be honored to welcome you again and provide you with another wonderful experience. Thank you once again for choosing our hotel, and we look forward to serving you in the future!

4/10 Poor

Ankur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patrick on 29 Mar 2024
As the hotel manager, I'd like to extend my sincere apologies for not meeting your expectations during your recent stay with us. We take all guest feedback seriously, and a 2 out of 5 rating indicates that we fell short of delivering the experience we strive for.We're committed to providing exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback is invaluable in helping us identify areas where we can improve, and I assure you that we will address any issues raised to prevent similar occurrences in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Patrick on 29 Mar 2024
Thank you for your kind words about our hotel. We're delighted to hear that you find our place nice. Providing a pleasant and enjoyable environment for our guests is always our goal. If there's anything specific you need assistance with or if you have any questions during your stay, please don't hesitate to reach out to our friendly staff. We're here to ensure that your experience with us is nothing short of wonderful. We hope you continue to enjoy your time here at our hotel.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Patrick on 28 Apr 2024
Thank you so much for awarding us a perfect 5 out of 5 review score! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us.Our team works tirelessly to ensure that every guest has a memorable and enjoyable stay, so receiving your glowing feedback is incredibly rewarding. Your satisfaction is our ultimate goal, and knowing that we achieved that means the world to us.If your travels bring you back to our area, we'd be honored to host you again and provide you with another exceptional stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed that the added Breakfast was not a buffet.
Stayed 1 night in Mar 2024
Response from Patrick on 22 Mar 2024
Dear valued guest,Thank you for sharing your feedback with us regarding our breakfast service. We are delighted to hear that you enjoyed the experience of having breakfast provided without a buffet setup.At our hotel, we strive to provide a dining experience that not only meets but exceeds our guests' expectations. By offering a non-buffet breakfast, we aim to provide a more personalized and convenient dining experience, ensuring that each guest receives freshly prepared dishes tailored to their preferences.Your positive feedback is truly appreciated and serves as encouragement for our team to continue delivering exceptional service. We are always here to ensure your comfort and satisfaction.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the rooms are very big and the beds are very comfortable. Everyone there are so friendly.
Stayed 2 nights in Mar 2024
Response from Patrick on 22 Mar 2024
Dear valued guest,Thank you for your glowing review of our hotel! We are thrilled to hear that you found our rooms to be very clean and spacious, and that you enjoyed the comfort of our beds. Ensuring a comfortable and welcoming environment for our guests is our top priority, and we are delighted that we could meet your expectations in this regard.Furthermore, we are pleased to hear that our staff made a positive impression on you with their friendly and accommodating service. Providing exceptional hospitality and creating memorable experiences for our guests is at the core of what we do, and we are grateful for your recognition of our team's efforts.We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Patrick on 22 Mar 2024
Dear valued guest,Thank you for taking the time to rate your recent stay with us, and for awarding us a perfect 5 out of 5 rating! Your feedback means the world to us, and we are thrilled to have exceeded your expectations during your time with us.It was our pleasure to provide you with a memorable experience, and we are delighted to hear that you were completely satisfied with your stay. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out.We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

maria

Stayed 1 night in Mar 2024
Response from Patrick on 28 Apr 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us and that we were able to meet your expectations. Your 5 out of 5 review score means the world to us and serves as a testament to our team's dedication to providing exceptional service.We're always striving to exceed our guests' expectations, and your feedback motivates us to continue delivering memorable experiences. If you ever find yourself in the area again, we would be delighted to welcome you back for another outstanding stay. Thank you once again for choosing our hotel, and we look forward to hosting you again in the future!

10/10 Excellent

Edwin Ramon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay again
Stayed 4 nights in Mar 2024
Response from Patrick on 10 Mar 2024
Dear valued guest,Thank you so much for your feedback, and we're thrilled to hear that you had such a positive experience with us! It's wonderful to know that you enjoyed your stay and that you're already planning to return.We can't wait to welcome you back for another memorable experience. If there's anything specific you'd like us to prepare for your next stay or if you have any special requests, please feel free to let us know in advance. We're here to ensure that your next visit with us is even more enjoyable than the last.Thank you again for choosing to stay with us, and we look forward to hosting you again soon!

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick on 29 Feb 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Widmanise

Stayed 1 night in Feb 2024
Response from Patrick on 22 Mar 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick on 8 Feb 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating. We hope to see you again soon!

6/10 Okay

Natacha

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Patrick on 15 Feb 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
bar and restaurante in of the hotel
Stayed 1 night in Jan 2024
Response from Patrick on 8 Feb 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First AC very loud n not working properly. Holiday Inn changed room immediately with upgrade to suite. Staff excellent
Stayed 2 nights in Jan 2024
Response from Patrick on 28 Jan 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with the air conditioning in your initial room. Our guests' comfort is of the utmost importance to us, and we regret that we fell short of your expectations in this regard.We're pleased to hear that our team acted swiftly to address the issue by relocating you to a different room and providing an upgrade to a suite. It's our priority to ensure that our guests have a comfortable and enjoyable stay, and we're glad that our staff was able to assist you promptly and efficiently.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Please rest assured that we will address the issue with the air conditioning to prevent any recurrence in the future.We appreciate your understanding and patience, and we hope that the remainder of your stay was enjoyable. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We would welcome the opportunity to make your next stay with us exceptional in every way.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huntington Trip
Rooms are clean, comfortable and well stocked. Heating appears to be central so no noise from heat pump compressors starting and stopping in the room. The hotel is conveniently located so short trips to nearby Huntington and very easy access to Long Island Expressway and Northern State Parkway.
Stayed 1 night in Jan 2024
Response from Patrick on 28 Jan 2024
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our rooms to be clean, comfortable, and well stocked to meet your needs. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that you enjoyed your accommodations.We're glad to hear that the central heating system contributed to a peaceful and quiet stay for you. Our goal is to ensure that our guests can relax and rest without any disruptions, and we're pleased that the setup met your expectations.Additionally, we're happy that our hotel's convenient location made it easy for you to explore nearby areas such as Huntington, as well as provided quick access to major transportation routes like the Long Island Expressway and Northern State Parkway. We understand the importance of convenience for our guests, and we're glad that our location met your needs.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

8/10 Good

JINGHUI, Shanghai

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Patrick on 28 Jan 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

2/10 Terrible

Hoshang

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unprofessional personal. Their rooms are smelling. The AC and heating is so loud. They change our room. We got locked in the room inside one night three times they change our room which was inconvenient night
Stayed 1 night in Jan 2024
Response from Patrick on 8 Feb 2024
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future.

8/10 Good

Sonja

Stayed 2 nights in Dec 2023
Response from Patrick on 28 Jan 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Michael, Newtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick on 28 Jan 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Patrick on 6 Jan 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, room comfort
Ok
It was incredibly noisy at night. We barely slept. Everything else was adequate for the price.
Stayed 1 night in Dec 2023
Response from Patrick on 6 Jan 2024
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Tasnia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Patrick on 6 Jan 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Chelcea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Patrick on 28 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

6/10 Okay

Patricia

Stayed 1 night in Dec 2023
Response from Patrick on 28 Jan 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patrick on 28 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us, as well as experienced great service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We are glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Iesha

Travelled with partner
Rooms were very clean and staff was very pleasant and hands on
Stayed 1 night in Dec 2023
Response from Patrick on 18 Dec 2023
Thank you for sharing your feedback with us! I'm thrilled to hear that you found our rooms to be very clean and our staff pleasant and attentive during your stay. Maintaining a high standard of cleanliness and providing a welcoming atmosphere are among our top priorities.We greatly appreciate your kind words about our team's dedication. If there's anything specific that stood out to you or anything we can do to further enhance your experience next time, please feel free to let us know. We hope to have the pleasure of hosting you again in the future. Safe travels until then!

8/10 Good

kyron, glen cove

Stayed 1 night in Dec 2023
Response from Patrick on 21 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Desmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patrick on 11 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

4/10 Poor

TARA

Travelled with partner
Liked: Cleanliness
I never write reviews but in this case I had to. I chose this property because the reviews seemed good. check in was easy and the gentleman helping me was polite, helpful and very professional. I forgot his name but he was working Saturday evening 12/9/23. Shortly after twelve midnight there was a loud knock on our door. The woman on the other side of the door shouted for us to open the door. My husband asked her what she wanted and she yelled again for us to come to the door. My husband asked again what do you want? She loudly stated she's getting noise complaints and if we don't keep the noise down she's going to have us escorted out. We were so confused. At this point I was furious. My husband called the front desk to find what was going on. Cindy answered and stated she was getting noise complaints and therefore had to come deal with it. I'm sorry this is not a cheap motel we're staying at. I was not satisfied with her answer so my husband and I walked up to the front desk to speak to her. Once face to face she denied knocking on our door stating the noise complaint was coming from a separate room two doors down. We asked her how could she get the rooms mixed up like that and why didn't she call first. She stated she did which our phone never rang. Regardless I don't like being lied to and being threatened. She did apologize but I wasn't ok with any of it. Even if you received a noise complaint that's not the way to go about it. I would never stay here again.
Stayed 1 night in Dec 2023
Response from Patrick on 28 Dec 2023
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Chelcea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head needed to be fixed but other wise great stay
Stayed 2 nights in Nov 2023
Response from Patrick on 2 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 4 nights in Nov 2023
Response from Patrick on 2 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Md Abu

Travelled with group
Good
Stayed 1 night in Nov 2023
Response from Patrick on 2 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient sand friendly. The room was comfortable with excellent lighting and comfortable chairs to sit in.
Stayed 1 night in Nov 2023
Response from Patrick on 2 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The guy working the counter was nice and polite
Stayed 1 night in Nov 2023
Response from Patrick on 2 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Patrick on 2 Dec 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

2/10 Terrible

Nina

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor lighting in rooms, our air conditioning was serviced & still did not work!! Not happy & would not recommend for the price!!
Stayed 2 nights in Nov 2023
Response from Patrick on 17 Nov 2023
I'm truly sorry to hear about the issues you faced during your stay. Poor lighting and a malfunctioning air conditioning system can definitely impact the comfort of your visit. Your experience doesn't align with our standards, and I completely understand your disappointment. We're committed to resolving these issues and ensuring a much better experience for our guests

4/10 Poor

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying for 5 nights. While there i had 3 major incidents. 1. First night the fire alarm went off at 12 because the power went out. 2. Second time was a couple days later when the fire alarm went off because of a leak. 3. The third time was the fire alarm again, don't remember the reason. At other times you had people talking in the hallways very loud and no one said anything to them. All these occurances were at night after 11:30pm. I spoke with the manager and he said he couldn't do anything for me. It was the worst experience i I've ever had at a hotel. I will not be going back.
Stayed 5 nights in Nov 2023
Response from Patrick on 17 Nov 2023
I'm truly sorry to hear about the series of incidents you faced during your stay. Experiencing multiple disruptions like fire alarms going off and disturbances late at night can be incredibly frustrating, and I completely understand your disappointment. We sincerely apologize for the inconvenience caused and the lack of resolution.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Patrick on 17 Nov 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No outside view
The people who greeted you at reception and check-in were very friendly. The room however, was strange. It had a strange layout and only had one window that was facing the hallway. It had no window to the outside, which made it seem claustrophobic. The low ceiling in the washroom didn't help either. The room was clean and the bed was comfortable but it would have been nice if the bed sheets were cotton, as the ones they had did not breath very well. The lobby and restaurant were very nice and it had good parking. Due to the absence of external windows, I would not stay at this hotel again.
Stayed 1 night in Oct 2023
Response from Patrick on 30 Oct 2023
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception