4/10 Lemah
Daniel
Mengembara bersama pasangan
16 Feb 2026
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan
While the lobby of the Omni William Penn is undeniably stunning, the actual guest experience fell tragically short of "grand" during our recent stay. It is disheartening to see such a prominent Pittsburgh landmark struggle with basic hospitality standards. Our room felt as though it had not seen a deep-cleaning in months; there was a thick layer of visible dust on the headboard, the bathroom floor was clearly overlooked, and the corners were neglected. Most shockingly, the bed coverings were torn in multiple spots. For a hotel of this reputation and luxury price point, I was met with damaged fabrics and neglected surfaces. Beyond the room, the service was hit or miss. While check-in was smooth, I later discovered a billing error where I was charged for two cars for overnight valet despite only having one vehicle. We visited the Tap House and the Terrace Room, but the Speakeasy was the low point of our trip. Service was abysmal, and the gentleman manning the door was highly unprofessional. After a larger group we were with departed, he entered the room specifically to confront my wife and me, accusing us of "taking an 8-person spot" for two people. After a brief argument, he "remembered" the situation but then insisted on forcing another group to sit with us. We took our drinks to our room to escape the hostility, only to find the bar was nearly empty at 12:30 AM. The hotel is a beautiful building,but they must prioritize maintenance and customer service to keeptheir luxuryTag
Daniel
Menginap 1 malam pada Feb 2026
