When we arrived, we discovered the parking lot was closed for repaving, which was extremely inconvenient—especially for a hotel that advertises itself as an airport property. We were told the shuttle couldn’t take us to our car, which was parked over a mile away, because service didn’t start until 6:30 a.m., despite our flight departing at 6:00 a.m.
Additionally, the in-room amenities were severely lacking. There were no travel-sized toiletries like shampoo, conditioner, or lotion—items typically expected at any hotel, let alone a Marriott. We also had only 1/8 of a roll of toilet paper upon arrival and no backup roll provided. Is Marriott really cutting costs down to the last square of toilet paper?
I’ve always chosen Marriott hotels when I travel, but this experience was deeply disappointing. I no longer feel confident doing so in the future.
