6/10 Boleh diterima
Sang
Mengembara bersama kumpulan
9 Jan 2026
Tidak sukakan: Kakitangan & perkhidmatan
This hotel is currently under renovation with limited rooms open, a closed lobby, and construction noise starting at 8 a.m. sharp. While the property feels you rented the whole place, the service quality suffers significantly.
The morning front desk showed a clear lack of care and hospitality. Hot breakfast items ran out early, and staff said, “We only prepared for 14 guests—food is gone.” A family with grandparents and a child was left with only packaged pastries, no hot food, and even the coffee ran out. When asked if anything could be done, the answer was simply no—said with a smile.
As I was leaving, two staff members were laughing while a grandmother using a walker passed by. That moment said everything.
Another night, two kids were swimming on a cold evening and there were no towels at the pool. We gave them ours. To be fair, the night staff was excellent—friendly, attentive, and delivered towels within minutes. The contrast with the morning staff was striking.
This property will likely do well financially. The newly renovated rooms are attractive—beachy, well designed, with earth-tone furnishings and sleek wall-mounted TVs. But when hospitality and empathy are missing, none of that matters.
Sang
Menginap 2 malam pada Jan 2026
