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Reviews of ibis Styles Phuket City Hotel

3 out of 5
ibis Styles Phuket City Hotel
23 Thawornwongwong Road, Talad Yai Muang, Amphur Muang, Phuket, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 81 out of 173 reviews" "
Rating 8 - Good. 72 out of 173 reviews" "
Rating 6 - Okay. 12 out of 173 reviews" "
Rating 4 - Poor. 2 out of 173 reviews" "
Rating 2 - Terrible. 6 out of 173 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sarthak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but overall a nice place to stay and explore the old town. Breakfast had variety for vegetarians, which is a plus.
Response from Paul Smith on 24 Apr 2024
Thank you for your review, we are thrilled you enjoyed your stay and hope to see you soon.

10/10 Excellent

Paulina

Stayed 1 night in Jan 2024

10/10 Excellent

Melvyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is hidden behind Novotel and is walking distance to many amenities in the area. It is also a short 10 min walk to the heritage area and walking street. The staff friendly and extremely helpful.
Stayed 2 nights in Jan 2024
Response from Paul Smith on 9 Feb 2024
Dear Melvyn, Thank you for taking the time to review your experience with us, we are pleased you enjoyed your stay and that our team and location were key things you liked about your stay. We hope to welcome you back soon.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

donghyuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋아요. 잠시 머물다 갈 호텔로 적합.
Stayed 1 night in Dec 2023
Response from Paul Smith on 3 Jan 2024
Dear Donghyuk, Thanks for the review, we are glad you enjoyed your stay and that the you found the hotel good value for money. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a great hotel to be at. It's clean and well located and the staff are helpful. I had a positive experience.
Stayed 1 night in Dec 2023
Response from Paul Smith on 3 Jan 2024
Dear Guest, Thanks for the review, we are glad you enjoyed your stay and that the cleanliness and service were to your liking. We hope to see you again.

10/10 Excellent

Shao Hua

Stayed 1 night in Dec 2023
Response from Paul Smith on 18 Dec 2023
Dear Shoa, Thank you for your review, we are thrilled you enjoyed your stay and hope to see you again soon.

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you want to stay near the city
It was good, the service was good, the location was really good, too. The bed was a little bit hard.
Stayed 1 night in Dec 2023
Response from Paul Smith on 12 Dec 2023
Dear Guest, We are thrilled to read you enjoyed your stay and that the hotels team and location were all key things you enjoyed about your experience. We hope to see you again soon

10/10 Excellent

Juha

Stayed 1 night in Nov 2023
Response from Paul Smith on 12 Dec 2023
Dear Guest, thank you for your review, we are pleased to see you enjoyed your stay and hope to see you again soon.

8/10 Good

Binu

Stayed 4 nights in Nov 2023
Response from Paul Smith on 3 Jan 2024
Dear Binu, Thanks for the review, we are glad you enjoyed your stay We hope to see you again.

10/10 Excellent

Hock Yan

Stayed 3 nights in Nov 2023
Response from Paul Smith on 28 Nov 2023
Thank you for your review, we are thrilled you enjoyed your stay and hope to see you soon

10/10 Excellent

Pee Hian

Stayed 4 nights in Oct 2023
Response from Paul Smith on 28 Nov 2023
Thank you for your review, we are thrilled you enjoyed your stay and hope to see you soon

10/10 Excellent

Gornphudith

Stayed 3 nights in Oct 2023
Response from Paul Smith on 28 Nov 2023
Thank you for your review, we are thrilled you enjoyed your stay and hope to see you soon.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requests
Everything was great. The best part was I asked if I could have gluten free bread at breakfast time. And I was very surprised to see it at the buffet table. Thank you very much
Stayed 1 night in Oct 2023
Response from Paul Smith on 28 Nov 2023
We appreciate you reviewing your stay with us here at the ibis styles Phuket City. We are pleased you enjoyed your stay and that you liked the fact we had gluten free bread available. We hope to see you again soon.

8/10 Good

Junita

Stayed 1 night in Jun 2023

8/10 Good

Mew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near the food market Comfy bed Poor bathroom door
Stayed 1 night in May 2023
Response from Paul Smith on 12 May 2023
Dear Guest, We thank you for your review and we are pleased to read that you enjoyed your stay overall and that the location and bed comfort were highlights. We are sorry however the bathroom door was not to your liking and have taken your feedback onboard.

8/10 Good

Sunila

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were helpful and friendly. Close to market, grocery, shopping and transport. View dismal! Inconvenient room, awkward furniture, strange lighting, stained sofa in hallway.
Stayed 4 nights in Apr 2023
Response from Paul Smith on 12 May 2023
Dear Guest, Thank you for your review, we are pleased that you found the location and staff to be plus points however sorry you did not like the room and found the sofa in the public area to be unclean. We hope that we can improve upon your stay during your next experience.

10/10 Excellent

gregory, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2023
Response from Paul Smith on 21 Mar 2023
Dear Gregory, thanks for the review, we are very pleased you enjoyed your stay and that the team played a pivotal role in your satisfaction. We all hope to see you again soon.

10/10 Excellent

Deepak, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, excellent facilities including rooftop bar and pool. Good breakfast included. Good value!
Stayed 2 nights in Mar 2023
Response from Paul Smith on 21 Mar 2023
Dear Deepak, Thanks for your kind review, we are pleased you liked the pool at the Novotel and also the roof top bar at Estrela within the Novotel. Great to see that the room was also a highlight and overall you felt the property was good value for money.

8/10 Good

Muhd

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotwl is located at the very good area, nearby shopping malls & market, fastfood restaurants, convenience stores and most important for Muslim travellers is halal food eateries 🙂 this hotel is also within walking distance to others interesting places such as museums and night markets. Pls take note that this is economy hotel and you cannot expect more than luxurious services you could enjoy from other higher end hotels. This hotel has also no porters / concierge to help you to carry your luggages. It has very wide parking space for those driving. Overall it is still very good choice of hotel in Phuket City.
Stayed 2 nights in Feb 2023
Response from Paul Smith on 7 Mar 2023
Dear Guest, we are pleased that you enjoyed your stay and in particular the location of the hotel. We are pleased you found lots of Halal choices. We are sorry no one was on hand to assist with your luggage but our reception team should have ideas on local attractions and also be able to organize some things for you if you need assistance next time. We hope to see you again soon.

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Paul Smith on 28 Feb 2023
Dear Rick, Thanks for the review, we are pleased you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Chaiyarin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice location. A lot of places to eat nearby. The room is clean and comfy. Reasonable price. Only 1 bad thing is if you have your own car, there's a fresh market in the morning and it's difficult to go in / out due to it's crowded but if walking l, all good. Recommended.
Stayed 3 nights in Jan 2023
Response from Paul Smith on 7 Mar 2023
Dear Guest, thank you for telling us about your experience, we are pleased that overall you enjoyed your stay and that the hotel had a reasonable price and the location was a positive. We are sorry that you felt that it was too busy for driving out in the morning and would recommend that you use the Novotel Carpark exit during this times so it is easier.

10/10 Excellent

Anuson

Stayed 2 nights in Jan 2023
Response from Paul Smith on 7 Mar 2023
Dear Guest, thank you for your kind review and we are thrilled to see you enjoyed your stay. We hope you can visit again soon for another positive experience.

8/10 Good

Ankur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Area Questionable
Good even though the area is no where near anythin Robinson DFC ans Macccas over the raod a plus. Hotel room and facilities very good.
Stayed 1 night in Nov 2022

10/10 Excellent

Pee Hian

Stayed 4 nights in Oct 2022

6/10 Okay

Michael

It was alright,!
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay in nicely decorated hotel
Stayed 2 nights in Mar 2022

10/10 Excellent

dejian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is good. the location is good and is close to everything.
Stayed 3 nights in Jan 2022

10/10 Excellent

SOON DEOK

Stayed 2 nights in Dec 2021

8/10 Good

Ekkarin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Guest Relations Team on 22 Dec 2020
Dear Khun Ekkarin, Thank you very much for your review! We are delighted to read that you had a nice stay at the ibis Styles Phuket City and we look forward to welcoming back in charming Phuket Town! Sincerely, Guest Relations Team

10/10 Excellent

MR.VIVID

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Guest Relations Team on 13 Dec 2020
Dear MR. VIVID, Thank you for sharing your experience at ibis Styles Phuket City. We are delighted to know you had a nice stay and we look forward to welcoming you back soon in charming Phuket Town! Sincerely, Guest Relations Team

10/10 Excellent

arpatsara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Team on 5 Oct 2020
Dear Khun Arpatsara, Thank you very much for your feedback! We are delighted to know you had a nice stay at ibis Styles Phuket City and we hope to welcome you back soon! Sincerely, Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Guest Relations Team on 12 Sept 2020
Dear Guest, Thank you for your review! We are delighted to know you had a nice stay and we hope to have the chance to welcome you back very soon at the ibis Styles Phuket City! Sincerely, Guest Relations Team

2/10 Terrible

sue ling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Relations Team on 24 Mar 2020
Dear Sue Ling, Thank you for taking the time to share your experience at the ibis Styles Phuket City. We are sorry to learn that your stay didn't meet your expectations; please allow us to express our sincerest apologies. It is our hope you will give us the opportunity to welcome you back and better serve you in the near future. Sincerely, Guest Relations Team

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Guest Relations Team on 24 Feb 2020
Dear Guest, Thank you for your review! We are very happy to know you had a nice stay at the ibis Styles Phuket City and we look forward to welcoming you back soon. Sincerely, Guest Relations Team

10/10 Excellent

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new and clean room. In the middle of city of phuket.
Stayed 1 night in Feb 2020
Response from Guest Relations Team on 17 Feb 2020
Dear Alex, Thank you for your review. We are delighted to know that you liked the hotel and rooms design. We hope we will have the opportunity to welcome you back during your next trip to Phuket Island! Sincerely, Guest Relations Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The glass door fixed in the toilet was slightly smaller than the door frame making occupant seen while inside .. I am. not sure if it's the standard but felt uneasy
Stayed 2 nights in Jan 2020
Response from Guest Relations Team on 16 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your stay at the ibis Styles Phuket City. We are sorry that the room design didn't meet your expectations, especially for the toilet door in your room. Once again, thank you for sharing your concerns and we hope we will have the chance to welcome you back and better serve you in the near future. Sincerely, Guest Relations Team

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relations Team on 16 Jan 2020
Dear Eugene, Thank you for your review. We are happy to know you had a nice stay at the ibis Styles Phuket City and we hope we will have the chance to welcome you back soon. Sincerely, Guest Relations Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room which was provided had no view.infact it was scary view. Very quiet place after 7 pm
Stayed 2 nights in Dec 2019
Response from Guest Relations Team on 16 Jan 2020
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to read that you stay didn't meet your expectations and we hope you will give us the chance to better serve you in the near future. Sincerely, Guest Relations Team

8/10 Good

Jeffrey

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
It is convenient as there is a wet market infront. At night, it turn into a street food market. There is a shopping mall next to it. The staff are friendly and helpful. The room is small but cosy.
Stayed 3 nights in Dec 2019
Response from Guest Relations on 16 Jan 2020
Dear Guest, Thank you for your review. We are delighted to read you enjoyed the location of the hotel in the heart of Phuket Town, the service provided by our staff and the design of our rooms. We hope we will have the opportunity to welcome you back during your next visit to Phuket Island. Sincerely, Guest Relations Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice that you could use the facilities in the Nov hotel next door but the bed was extremely small for a double and very uncomfortable.
Stayed 1 night in Dec 2019
Response from Guest Relations Team on 29 Dec 2019
Dear Guest, Thank you for taking the time to share your experience at the ibis Styles Phuket City. We are pleased to read you enjoyed the hotel's location and facilities but are sorry to read the bed didn't meet your expectations. We hope we will have the opportunity to welcome you back and to better serve you in the near future. Sincerely, Guest Relations Team

4/10 Poor

Efe, Istanbul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room design was awful. The view was other building’s wall. The windows were locked and closed. Location was good.
Stayed 1 night in Dec 2019
Response from Guest Relations Team on 23 Dec 2019
Dear Efe, Thank you for taking the time to share your experience at the Ibis Style Phuket City. We are very sorry to read your stay did not meet your expectations, especially the room's design; please allow us to express our sincerest apologies. However, we are glad to read that you enjoyed the hotel's location in Phuket Town. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, welcoming, well lit and clean property.
Stayed 2 nights in Dec 2019
Response from Cedric Besler, General Besler on 12 Dec 2019
Dear Guest, Thank you for your review. We are very pleased to know you enjoyed your stay in Phuket Town and we look forward to welcoming you back at ibis Styles Phuket City. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location, close to the market, robinson mall and lots of convenient store around, easy parking. The room is small but very clean. Only one thing that bother us is that the air condition is so loud even we switch it to the lowest fan.
Stayed 1 night in Nov 2019
Response from Cedric Besler, General Manager on 25 Nov 2019
Dear Guest, Thank you very much to taking the time to share your experience at the ibis Styles Phuket City. We are happy to read you enjoyed your stay and especially the hotel location. I would like to apologize for the inconvenience caused by the air conditioning system in your room and I have already shared it with Khun Toi, our Chief Engineer for him to take the necessary corrective actions. We hope we will have the opportunity to welcome you back in the heart of Phuket Town soon. Kind regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Cedric Besler on 25 Nov 2019
Dear Guest, Thank you very much for taking the time to rate us. We are delighted to know you had a pleasant stay and we hope we will have the chance to welcome you back soon at the ibis Styles Phuket City! Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2019
Response from Cedric Besler, General Manager on 8 Oct 2019
Dear Guest, Thank you for review. We are sorry to learn that your stay at the ibis Styles Phuket City didn't fully meet your expectations. We hope we will have the opportunity to welcome you back and to better serve you in the near future. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Cedric Besler, General Manager on 6 Sept 2019
Dear Guest, Thank you very much for your review, we are happy to know you had a pleasant stay with us. We look forward to welcoming you back at the ibis Styles Phuket City. Kind regards

10/10 Excellent

DANUPOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Cedric Besler, General Manager on 30 Jul 2019
Dear Danupol, thank you so much for giving us a top score! We are pleased to know you enjoyed your stay with us and we look forward to welcoming you again soon at ibis Styles Phuket City! Best regards