Daily local cuisine breakfast for a fee
Check availability

Reviews of Blu Monkey Hub and Hotel Phuket

4 out of 5
Blu Monkey Hub and Hotel Phuket
3 Soi 3 Phangnga Road, Taladyai, Phuket, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 291 reviews" "
Rating 8 - Good. 100 out of 291 reviews" "
Rating 6 - Okay. 37 out of 291 reviews" "
Rating 4 - Poor. 12 out of 291 reviews" "
Rating 2 - Terrible. 5 out of 291 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nikhil

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic amenities like toothbrushes, towel were not provided and were available on chargeable basis that too above Maximum Retail Price. Staff was not welcoming and rude. The property felt cheap and left there were several places where cost cutting was done. The balcony experience was the worst as it was infront to open Sewage and balcony smelled so awful. The bathroom was also poorly ventilated
Stayed 1 night in Apr 2024
Response from Latdawan.K on 17 Apr 2024
Dear Nikhil,First of all, we would like to apologize for any inconvenience you may have experienced during your stay with us. Our goal is to provide our guests with the best possible experience, and we are disappointed that we did not meet your expectations.Regarding the staff, we have taken your feedback seriously and have already begun to address the issues you have raised. We have provided additional training to our staff and have emphasized the importance of providing excellent service.We understand that some issues may be beyond our control like the canal, but we are committed to doing everything we can to ensure that our guests have a positive experience.We sincerely apologize for any inconvenience you may have experienced and hope that you will give us another chance to show you our commitment to providing excellent service.Sincerely,Blue Monkey Management Team

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee bar in the lobby, good breakfast, laundry and pool open 24/hr. Great location for walking. Quiet safe area! Would stay here again!
Stayed 3 nights in Mar 2024
Response from Latdawan.K on 5 Apr 2024
Thank you very much. We hope to welcome you again for your next visit.

6/10 Okay

Felicia

Stayed 1 night in Mar 2024
Response from Latdawan.K on 10 Mar 2024
Thank you for rating us. We hope to welcome you again for your next Phuket trip.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good with a nice balcony and the main lobby area had the community feel of a hostel (good thing). Breakfast had plenty of options and there's fresh juice 24/7 available in the lobby. The things we didn't like: Floor in the room was dirty and needed to be swept, soaking tub on balcony didn't look super clean either so we didn't use it.
Stayed 2 nights in Feb 2024
Response from Latdawan.K on 4 Mar 2024
Thank you very much for sharing your experience at Blu Monkey Hub & Hotel Phuket. We will pass your issue to our house keeping team to improve the cleanliness quality. We hope to welcome you again for your next Phuket Trip.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modernised hotel at a very low cost. Close to the sunday market spot.
Stayed 2 nights in Feb 2024
Response from Latdawan.K on 4 Mar 2024
Thank you very much.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blu Monkey is a wonderful place to stay as a mainstay in the Phuket area. We stayed here for 4 nights and couldn’t have been happier! Monkey Desk: All the front desk attendants were so helpful in so many ways. We had little planned for activities but with their help, we were able to do so much more! They helped us in communicating with the tours, setting us up with taxi services, and gave us so many restaurant recommendations. One Chun was our favorite restaurant! If we ever come back to Phuket, we will make sure to stay at Blu Monkey again!
Stayed 5 nights in Dec 2023
Response from Latdawan.K on 12 Jan 2024
Thank you very much for taking time to share your experience during your stay. We are delight to read and acknowledged that we are a part of your happy holiday. We hope to welcome you again for your next Phuket Trip.

8/10 Good

Francis

Good
Stayed 7 nights in Aug 2023
Response from Latdawan.K on 12 Jan 2024
Thank you very much.

8/10 Good

Rema, San Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, clean and convenient. The only two things are the breakfast is “Ok” and the staff don’t speak good English. Overall, it is a good hotel.
Stayed 8 nights in May 2023

6/10 Okay

Anthony, Plano

Trendy branding masked the somewhat shoddy condition of my room. The toilet and shower are in a cramped room, and the wash basin is in the main room itself. Bed was stiff and the towels were frayed around the edges. Also didn't care for the black walls, which gave everything a gloomy appearance. But it was good enough for a night's rest. And the bus station is right on the opposite end of the parking lot.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Karnjana M. on 22 Apr 2020
Dear Valued Customer, Thank you for 5 rating, it means a lot to us. We are looking forward to seeing you soon. Best Regard Blu Monkey Hub & Hotel Phuket

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice deco hotel.
The hotel has a very hip look. Cool decorations in the room with a bathtub outside. A big table serving all day juices / coffee etc. Good to chill around.
Stayed 1 night in Mar 2020

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Excellent value for money. We just needed a one night stop over and it was ideal. Very clean and lovely comfy bed. Good shower Everything you needed no faults.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel looks well decorated and designed at first but the black and white paint schemes is horrible functionally. Half the room is painted black with a lack of lighting inside. There’s only about 3 pot lights in the ceiling and 2 lamps that I had to turn facing up just so it could bounce a little bit of light off the walls. I could barely see anything at night. One of my plugs wasn’t even next to my side of the bed which was irritating all week. And this is just about wall paint! First night there the toilet clogs. We tell front desk (staff are very nice) and they said they’ll get someone to fix it. We come back end of day still clogged. Didn’t bother that night and went in the morning, a new staff asked if we flushed toilet paper. Well okay that’s news to us sure guess we’ll throw them in the garbage (gross). This time they fixed it by the time we returned in the evening. Next day toilet clogs AGAIN. Was an absolute nightmare with this toilet. I’ll leave it at that. Breakfast was mediocre at best and also cold. Food tasted like it was made at 4am and left for 630-1030. Orange/apple juice was pure sugar. The pool was constantly occupied by large 5-8 person groups. The walls are thin and people will constantly slam their doors when they go in and out and it’ll sound like it was in your room. Basically if you need a room only (clean I will add), with no expectation on facilities and amenities go for it because the location is pretty good. But otherwise No thanks.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Mick, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel with a lovely vibe to it. Only stayed one night as travelling but would recommend as place to stay a few nights and relax.
Stayed 1 night in Feb 2020

10/10 Excellent

Kitrada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing . Staff friendly and helpful. No trouble communicating with no one
Stayed 4 nights in Jan 2020

4/10 Poor

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what i expected....motel 6 with perks
This hotel was disappointing. I haven't traveled too much in Asia but this place is not a 4 star.... maybe four out of 10. There is no hand soap and the shower gel and shampoo smell like Bubblegum. The towels are very dingy. There's no closet or drawer space for a 3-night stay. There were four hangers...thermostat on the room had one setting ice cold. Bed was as as hard as a rock. The hotel staff acted like they understood English but when I spoke they looked at each other like they couldn't understand. Everybody was nice enough it's just not like the reviews. There was one near in the room above a pedestal sink the mirror was 12 in in diameter. The breakfast buffet was nice enough! And they offered free bananas and various drinks complimentary. Place is nested into an area where the bus terminal is. You have to walk about five blocks to get to some old town sites. The fixtures were all loose and coming off the walls. The toilet seat Didn't fit and was loose. dirt in the corners on the floor.... but I guess we're in Thailand.
Stayed 3 nights in Jan 2020
Response from Karnjana M. on 6 Feb 2020
Dear Khun John, Thank you very much for the review, first of all we would like to apologise we are really sorry to making you were not feel comfortable during your stay. Some of our staff could not speak English very well, that will be our point to improve them. For some of the problem on the review about the room we will plan to solve. We do not remain inactive after we see the review. Again, we do apologise and hope to see you soon. Best Regard, Blu Monkey Hub & Hotel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not much choice at breakfast, didn't like paper cups for hot drinks. No fridge in the room and wash basin needed to be in bathrooms . However the hotel was different and staff great
Stayed 1 night in Jan 2020
Response from Nueng on 17 Jan 2020
Thank you very much for your reviews and rating us. For the breakfast is like a light breakfast with healthy food choice for our guest. Cause of our hotel is concept for save the power. Guest can fridge at our front desk. Thank you very much for you satisfy our staff service. Hope to see you soon for the next Phuket trip.

10/10 Excellent

Gizem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Nueng on 6 Jan 2020
Thank you very much for your rating us.

10/10 Excellent

DarrenC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Staff were very friendly and professional. Location was great as well.
Stayed 10 nights in Dec 2019
Response from n'neng on 6 Jan 2020
Thank you very much for your rating and reviews us.

10/10 Excellent

YYAO, NJ, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a newer modern boutique hotel. Each room has a smart mobile unit that you can take out with you. Free snacks, fruit and drinks are served all day. Simple but delicious breakfast. It located right by the bus station to airport big plus and nearby the Local shopping mall. The neighborhood has many delicious street food vendors.
Stayed 1 night in Aug 2018
Response from Nueng on 6 Jan 2020
Thank you very much for your rating us and hope to see you for the next Phuket trip.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is so amazing hotel! i didn't expect at all, i really really recommend this hotel here in phuket thailand! amazing good job 🙏🤗🎊🎉
Stayed 3 nights in Dec 2019
Response from Nueng on 17 Dec 2019
Thank you very much for your reviews and rating us.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Nueng on 17 Dec 2019
Thank you very much for your rating us.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this place
The hotel looks like a hotel/hostel hybrid, with the best of both worlds. Very modern, very clean, I have nothing negative to say, which is kind of unusual. Definitely recommend!
Stayed 1 night in Nov 2019
Response from Nueng on 29 Nov 2019
Thank you very much for your reviews and rating us full score.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The decor in the room was nice. There was no air conditioning while eating breakfast. The only air conditioning was in your room.
Stayed 4 nights in Nov 2019
Response from Nueng on 26 Nov 2019
Thank you very much for your rating and reviews us. Most of our hotel design for more natural lighting and open air on co-working space.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was so clean and comfortable.
Stayed 1 night in Sep 2019
Response from Nueng on 30 Sept 2019
Thank you very much for your rating us.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed here for one night. 10 min walk to old Town Phuket and the weekend market. Next door there is a restaurant that played loud music on Sunday night that didn't allow me to sleep. The pillows were a bit uncomfortable as well. No soap in the sink. Overall okay room but wouldn't stay here because of the noise next door. We needed to go to the pier the following morning and asked the staff if there was a bus or shuttle they said no but that was a lie. I feel like people are always trying to scam you so do your research before believing.
Stayed 1 night in Sep 2019
Response from Joy on 23 Sept 2019
Thank you very much for your information and feedback us. We would like to apologize for all your issues which you mentioned to but one point for the shuttle bus to pier actually we don't have a public transportation to go there however we are terribly sorry to cause you feel upset with us. Best regards,

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great vibe hotel. Good pool. Free tea coffee and fruit. Breakfast lovely. Staff are very friendly helpful and happy. We had a room with a bath on the balcony which was great fun. Good walking distance to old town with great shops and restaurants. All round great stay.
Stayed 2 nights in Aug 2019
Response from Nueng on 25 Aug 2019
Thank you very much for your reviews us and we are warm welcome you back for the next Phuket trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Nueng on 15 Aug 2019
Thank you very much for rating us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I like everything in this hotel. The value that i get is more than price that i spend.
Stayed 3 nights in Jul 2019
Response from Nueng on 11 Jul 2019
Thank you very much for your reviews us. I will keep your feedback share with our hotel staff.

10/10 Excellent

Bec, Brisbane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Blu Monkey Hub and Hotel was excellent. The staff were always friendly and helpful, the food was great, the room was comfortable and the location was an easy walking distance to markets and transport to beaches. I'd definitely stay again and recommend it to others.
Stayed 4 nights in May 2019
Response from Nueng on 27 Jun 2019
Thank you for your reviews our hotel and service. We are warm welcome you back for the next Phuket trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Nueng on 13 Jun 2019
Thank you very much for your rating us.

10/10 Excellent

JIAYI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
My second stay at this chic and design hotel, good location with walking distance to bus terminal, if you have an early flight, strongly recommended this hotel. Room is big, new and with good design. Will definitely come back next time when traveling to Phuket.
Stayed 1 night in May 2019
Response from Nueng on 15 May 2019
Thank you for your returning back our hotel and reviews our hotel. We will keep our standard to service you with the best we can do for our guest.

10/10 Excellent

Alper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Nueng on 17 Apr 2019
Thank you very much for your rating us.

8/10 Good

Kwang, BKK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like big bed and it’s very soft. Fruit and snack are prepared all the time.
Stayed 3 nights in Apr 2019
Response from Nueng on 11 Apr 2019
Thank you very much for your reviews us and hope to see you for the next Phuket trip.

8/10 Good

LYN

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Overall this was a great stay (location wise), best for budget travellers as there's a bus terminal right beside. However the sheets were a little dirty as there were stains and what looks like blood stains too, tried to tell the reception lady that we want to change our sheets but she couldn't make up what we're trying to say.
Stayed 2 nights in Mar 2019
Response from Nueng / Sales team on 7 Apr 2019
Thank you for your reviews us and I will keep your feedback to inform our front office team to approve our service. Thank you very much for your stay with us,

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was clean. Room matinence was hit or miss. There is a guy at night that works the front desk he is frendly and very accommodating. There are two girls at the front desk that always found ways not to be accomdating. (I asked for a fork and she said they don’t have any. We used forks at breakfast. It is hard to believe they vanish after 11 and reappear the next day.)
Stayed 5 nights in Mar 2019
Response from Nueng on 30 Mar 2019
Dear Michael, Thank you for your reviews. I will keep your reviews to feedback our front team to improve their service skills. We are warm welcome you back as always.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great to explore phuket town, staff are friendly, the bed is very confortable Zzz. Recommend to all !!
Stayed 1 night in Mar 2019
Response from Nueng on 27 Mar 2019
Thank you very much for your recommend our hotel and we are warm welcome you back for the next Phuket trip.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
There was so much humidity in the room , and the sheets were not clean but when we told them they change it for us in the same moments . The breakfast is good .
Stayed 2 nights in Mar 2019
Response from Nueng on 20 Mar 2019
Dear Sir, I am apologise for the inconvenience cause. I will try the best to improve our service to be better and avoid this issue. Thank you very much for your reviews us.

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy and unique hotel. love the black and white monkey theme. essential nessesities like water and biscuits are provided for free 24hrs a day, a nice touch. rooms are clean and well maintained, though the toilet does have constant foul smell, guess it's no fault of the hotel. will be great if can get some fragrance to wash out the foul smell. other than that, highly recommended. will definitely be back.
Stayed 1 night in Mar 2019
Response from Nueng on 6 Mar 2019
Thank you for your comment and I will improve for you smell. See you for the next Phuket trip.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay - perfect aniways
We only spent a night here. This is our best evaluation of the short time we spent there. Best breakfast and banana bread ever. Very clean, tidy and confortable. Super recomended. Close to food plces
Stayed 1 night in Feb 2019
Response from Nueng on 6 Mar 2019
Thank you very much for your reviews us and I will share your comment to our staff.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It's a pretty good hotel, good location in Phuket town.
Stayed 2 nights in Feb 2019
Response from Nueng on 23 Feb 2019
Thank you very much for your reviews and hoe to see you for the next Phuket trip.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Nueng on 4 Apr 2019
Thank you for your rating us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Nueng on 4 Apr 2019
Thank you for your rating us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most “hip” hotel I’ve stayed in - great theme and decor, immaculate cleanliness and superb staff (the best of Thai warmth and helpfulness). HOWEVER - this is the noisiest hotel I’ve stayed in on 30 years of world travel! The tile flooring and hard surfaces throughout the building transmit sound perfectly. Any guests coming and going can not avoid being noisy - regular conversation and foot steps are clearly transmitted the whole length of the building. The rooms have massive and heavy doors that thump closed measurable on the Richter scale - the thunderclap of a door being closed also carries the entire length of the building. There is a karaoke bar adjacent, so a room with an even number means crank up the TV and be prepared not to sleep until the singing is done. With windows closed and A/C unit blasting in the room it’s still plenty easy to have a sing along (I was on the 5th floor). Overall, despite being a REALLY neat place I left exhausted after 3 sleep deprived nights.
Stayed 3 nights in Feb 2019
Response from Nueng on 12 Feb 2019
Thank you for your share feedback to hotels. Our hotel will less issue of noisy as much as possible. I will keep your comment to brainstorming with hotel management team to avoid this issue.

8/10 Good

Chin Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phuket CNY
The only concern was staying at 3rd floor, the water pressure is weak and the inconsistent between hot and cold water mix cause unpleasent bathing experience. Other than water issue, the rest is good
Stayed 2 nights in Feb 2019
Response from Nueng on 12 Feb 2019
Thank you very much for your comment and I will improve our water pressure to less problem. Thank you very much for your stay with us.

6/10 Okay

MoonChuen

Liked: Staff & service
Stayed 5 nights in Feb 2019
Response from Nueng on 9 Feb 2019
Thank you for your rating us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is smelly and very less amimities are provided..we changed room twice but it is same. Wont recommend it to someone...
Stayed 2 nights in Feb 2019
Response from Nueng on 9 Feb 2019
we are apologise for any inconvenience and will keep your comment to improve our service.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel purely based on Expedia reviews, and could not have been more pleased. The room was very comfortable and clean. There are restaurants and bars nearby, but the hotel was fairly quiet. The complimentary breakfast was one of the nicer I've seen for a low priced hotel.
Stayed 1 night in Jan 2019
Response from Nueng on 30 Jan 2019
Thank you very much for your reviews.