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Reviews of Sheraton Phu Quoc Long Beach Resort

5 out of 5
Sheraton Phu Quoc Long Beach Resort
Bai Dai, Ganh Dau, Phu Quoc, Kien Giang

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 250 reviews" "
Rating 8 - Good. 65 out of 250 reviews" "
Rating 6 - Okay. 29 out of 250 reviews" "
Rating 4 - Poor. 10 out of 250 reviews" "
Rating 2 - Terrible. 13 out of 250 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Willa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extraordinarily polite and professional. No major issues were experienced and all minor concerns were quickly and efficiently addressed.
Stayed 4 nights in Feb 2024
Response from B. Lo on 15 Feb 2024
Dear guest,Thank you for staying with us. We are glad to hear that you had an enjoyable stay.Your kind words about our associates will be shared with the team as it will encourage us to improve further. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Boldsukh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good hotel
Stayed 1 night in Jan 2024
Response from B. Lo on 15 Feb 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms

8/10 Good

Ngoc Thuy

Stayed 4 nights in Dec 2023
Response from B.Lo on 15 Feb 2024
Dear guest,Thank you for your review.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Room

8/10 Good

Cuong, Covina

Stayed 4 nights in Dec 2023
Response from B. Lo on 15 Feb 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms

8/10 Good

Alfredo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will come again
Amazing experience. For a resort, too short in activities offered to be done at the resort.
Stayed 6 nights in Dec 2023
Response from B Lo on 28 Dec 2023
Dear guest,Thank you for your review.We are delighted that your stay sounds so perfect! We have shared your suggestions with the relevant teams for further review and possible improvement.Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

April

Stayed 2 nights in Dec 2023
Response from B Lo on 28 Dec 2023
Dear guest,Thank you for your positive review. We are happy to know that you generally had a good experience here. Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Yew Mun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 2rooms villa facing the beach. Very spacious, new and clean, service is top-notch. Breakfast is delectable. Pool and beach access is great. Will be better if the hotel offers sea sports activities.
Stayed 5 nights in Nov 2023
Response from B. Lo on 5 Dec 2023
Dear guest,Thank you for your review. We are glad to hear that you enjoyed our hotel facilities and service.Indeed there is a travel service provider stations in our resort to provide water sports activities to our guest. Guest can join with these activities directly if they wish to.Once again, thank you for the recommendation. We all look forward to you next stay in the future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Alvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean, quiet helpful and very welcoming staff
Stayed 3 nights in Nov 2023
Response from B. Lo on 16 Nov 2023
Dear guest,Thank you for your positive review. Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Once again, thank you for your great support. We all look forward to welcome you back and provide you with another memorable stay in the near future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great beach the stafff was very nice and helpful will definetly be coming back
Stayed 3 nights in Oct 2023
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for your review.We are glad that you and your family have enjoyed the stay at Sheraton Phu Quoc Long Beach Resort.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 Excellent

Phuong Huynh

Stayed 3 nights in Oct 2023
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for staying with us. Sounds like you had a great stay with us here at Sheraton Phu Quoc Long Beach Resort and we appreciate the time you have taken to let us hear of your delightful experience. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 Excellent

Nath

Liked: Cleanliness, staff & service, property conditions & facilities
EverythJung was good
Stayed 2 nights in Jun 2023
Response from B. Lo on 19 Jun 2023
Dear guest,Thank you for your review and feedback.We are happy to know that you generally had a good experience here. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from B. Lo on 19 Jun 2023
Dear guest,Thank you for your review. We are glad to know that you had an enjoyable stay with us.Hope we will give you another memorable stay in the near future.Regards,Bensum LoDirector of Rooms

6/10 Okay

THANH, Placentia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but food and things to do are limited. Poor weather conditions in June
Stayed 3 nights in Jun 2023
Response from B Lo on 14 Jun 2023
Dear guest,Thank you for staying with us and we are glad that you had enjoyed our property. Unfortunately, weather was not as good as other days as raining season. Your comments on food offerings had also been shared with our Food & Beverage team for further enhancement.We do look forward for your next stay.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Kim Phu

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a couple isues but I called the reception desk and they resolved right away. I am very please and happy. The staff are so nice and pleasant. Definitely be back in the future.
Stayed 3 nights in Mar 2023
Response from B Lo on 14 Jun 2023
Dear guest,Thank you for your review and we are glad that problems were solved during your stay.Your kind words about our associate had also been shared with the team as encouragement.We look forward to your next stay.Regards,Bensum LoDirector of Rooms

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend.
Overall the resort was nice. The beach was very nice and not crowded. What makes this review a 2, maybe a 3 star is the food. The food was terrible unless you ordered room service or are at the garden restaurant. But it was very expensive in my opinion. Maybe that’s the price you pay for the quiet beach and quiet resort experience, who knows. But, I would think that if you’re going to pay premium prices then you should get premium options. Felt like a Cuban vacation if I’m being honest. Not what I was expecting from a Sheraton. The staff were very friendly and very helpful.
Stayed 7 nights in Mar 2023
Response from B Lo on 14 Jun 2023
Dear guest,Thank you for staying with us and we are sorry that your stay was not as good as you had expected, in particular to our Food and Beverage offerings. We had taken your comments seriously and we would like to let you know we had a new menu deployed across our venues.We hope you will return to our resort in future and I am sure the experience would be a different one.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Dung Quoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great food, beautiful property well kept. Excellent
Stayed 3 nights in Feb 2023
Response from B Lo on 14 Jun 2023
Dear guest,We are happy to hear that you had an enjoyable stay here with us. Thank you for your kind words.We look forward creating another memorable moment for you in near future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

JENNY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from B Lo on 14 Jun 2023
Dear guest,We are excited to hear that you had a wonderful stay at our resort.We hope you will choose to stay with us again in near future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Shahla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest
Everything was great just check out was disaster , hotel didn’t prepare invoice in advance and personal was confused
Stayed 4 nights in Feb 2023
Response from B Lo on 14 Jun 2023
Dear guest,Thank you for your review. We are glad to hear that your stay was generally good till check out. We sincerely hope this does not affect your decision to stay with us again. Your comments have been shared with our team as case to learn.We do look forward to your next stay at our resort.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Miles

Liked: Cleanliness, property conditions & facilities, room comfort
WONDERFUL STAY
BEAUTIFUL HOTEL, VERY WARM WELCOME. STAFF ARE OUTSTANDINGLY GOOD AND POLITE, FOOD AND DRINK EXCELLENT AND THE POOL AND BEACH ARE WONDERFUL. WOULD HIGHLY RECOMMEND THIS HOTEL
Stayed 6 nights in Jan 2023
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for staying with us. We are delightful to know that you had an enjoyable stay here and happy to know you were satisfied with our staff.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

2/10 Terrible

Marek

Stayed 1 night in Jan 2023
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for staying with us. We apologize for the services which have disappointed you during your recent stay.We value your opinions and customer service is a high priority for our business.Once again, thank you for staying with us. Trust we will provide better service during your next visit. Regards,Bensum LoDirector of Rooms

8/10 Good

Marek

Stayed 1 night in Jan 2023
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for your review.We are happy to know that you generally had a good experience here. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 Excellent

Narangerel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staffs. I will recommend this place to anyone.
Stayed 1 night in Jan 2023
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for your review and feedback.We are glad to know you have enjoyed hotel facilities and part of services provided. Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bardzo ładny , kuchnia smaczna to pierwszy dzien zobaczymy kolejne dni czy ok całość
Stayed 1 night in Jan 2023
Response from B. Lo on 15 Nov 2023
Dear guest,We are glad to know that you had an enjoyable stay with us.Your kind words about our associates and your great experience at Sheraton Phu Quoc Long Beach Resort will be shared with the team as as it will be a great encouragement to the team. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, nice staffs, very good breakfast buffet, professional services, nice spa, steam room, sauna room very good.
Stayed 2 nights in Oct 2022
Response from B. Lo on 15 Nov 2023
Dear guest,We are glad to hear that you had an enjoyable stay.Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms

10/10 Excellent

Viet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very happy and enjoy to stay here, services were very good, If you want to explore the Grand World or Vinsafari or Vinwonder this is the place for you, it has electric cars to take you to those places.It’s more convenient to buy a package, hotel and entry tickets to the Safary and Vinwonder
Sea view room. Beautiful We love it
Stayed 2 nights in Oct 2022
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for your feedback.We are delighted that your stay sounds so perfect! Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 Excellent

Hoa Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for your positive review. We are delighted to know that you have enjoyed the stay with us here.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Once again, thank you for staying with us. We look forward to welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 Excellent

Robert, Federal Way

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2022
Response from B. Lo on 15 Nov 2023
Dear guest,Thank you for your review.We are glad to know that you had an enjoyable stay with us.We strive to provide the best service every day to our guests to meet Sheraton standards, more important to meet guests’ expectations. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

6/10 Okay

Anhoa, San Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
There is not kitchen supplies while we stayed in the village with kitchen. Very inconvenient
Stayed 4 nights in Apr 2022
Response from FRONT OFFICE MANAGER on 27 Apr 2022
Dear Anhoa Dao, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tran Van Quy_Front Office Manage

10/10 Excellent

KYUNG SHUP

Stayed 4 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Vinpearl Resort & Golf Phu Quoc on 2 Feb 2020
Dear Guest, Thank you for your time you spent to review our hotel concerning your recent stay at our resort. We feel so sorry that we didn't meet your expectations at your recent stay at our resort. We do hope to welcome you again soon at the near future to give us the chance to touch the improvement in service at our lovely resort. Best regards, Vinpearl Resort & Golf Phu Quoc

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
The room did not have multiple outlets by the table so either I had to not use the light and have my laptop charged or have my laptop run on battery and use the light. The pillows had a bad smell like a sweaty man smell. The pillows were too flat. There was a bug in my room.
Stayed 4 nights in Jan 2020
Response from Vinpearl Resort & Golf Phu Quoc on 19 Jan 2020
Dear Guest, Thank you for your time you spent to review our hotel concerning your recent stay at our resort. We feel so sorry that we didn't meet your expectations at your recent stay at our resort and thank you for all your comments concerning service. Please rest assure that we are taking all guest comments positives and negatives and we have a plan on place to improve and enhance our services to the level of guest expectations. We do hope to welcome you again soon at the near future to give us the chance to touch the improvement in service at our lovely resort. Best regards, Vinpearl Resort & Golf Phu Quoc

6/10 Okay

Verified traveller

Stayed 10 nights in Jan 2020
Response from Vinpearl Resort & Golf Phu Quoc on 19 Jan 2020
Dear Guest, Thank you for your time you spent to review our hotel concerning your recent stay at our resort. We feel so sorry that we didn't meet your expectations at your recent stay at our resort. We do hope to welcome you again soon at the near future to give us the chance to touch the improvement in service at our lovely resort. Best regards, Vinpearl Resort & Golf Phu Quoc

2/10 Terrible

Nimu, London

Disliked: Staff & service
Staff are unable to speak English. Even in the restaurant they were not able to understand what I was trying to order. Only management can speak English.Hotel has a tour desk but was unable to help book a tour. I had to go to front desk where they booked it for me. What's the point of having a tour desk if they cannot understand what I was saying? I was told that it is a poor Island and they choose to staff the poor people. The hotel is about 4 years old, surely they can train the staff before taking them on. I put up a review straight away on Expedia and I was told by management constantly to remove it! Management made me sign a form saying to refute all and for that I was sent a plate of fruit which was nothing special, what is served at breakfast everyday and given a little donut.My shower tray always filled up with water not draining away into the plughole everytime I showered. They were not able to fix this problem. They have a shuttle service for the night market. which I used 3 times. Each time I experienced people shoving and pushing to get on the bus. No control there. I can't believe people staying at a 5 star hotel can behave in such unmannerly way. I travel on my own. I was always the 1st one in the line , but never managed to get on the bus 1st. Beach loungers have towels from early in the morning and you don't see them occupied till later in the day, so if you arrive late, than no lounger for you.I can go on, but you get the idea. I would not recommend hotel.
Stayed 9 nights in Dec 2019
Response from Vinpearl Resort & Golf Phu Quoc on 19 Jan 2020
Dear Nimu, Thank you for your time you spent to review our hotel concerning your recent stay at our resort. We feel so sorry that we didn't meet your expectations at your recent stay at our resort and thank you for all your comments concerning service. Please rest assure that we are taking all guest comments positives and negatives and we have a plan on place to improve and enhance our services to the level of guest expectations. We do hope to welcome you again soon at the near future to give us the chance to touch the improvement in service at our lovely resort. Best regards, Vinpearl Resort & Golf Phu Quoc

8/10 Good

Vu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Dec 2019
Response from Vinpearl Resort & Golf Phu Quoc on 24 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Resort, lack of information
The hotel is beautiful and the villa was luxurious. The buffet meals were good with enough variety to keep you interested each day. What is strange is the service. All of the staff are lovely but have clearly not been trained properly and do not understand customer service at a 5 star level. For such a huge resort we were offered very little information related to the facilities that we could use or even offered a map. We were given basic information related to the theme parks and bus times. Most of the facilities seemed abandoned such as the club house and pool restaurant. This was disappointing. The beach is nice but nothing special. A nice relaxing place for a family vacation but a long way from anything. If I were to return to Phu Quoc I would consider staying again but it is unlikely I would return to Phu Quoc, there are many far better beach spots in Vietnam and SEA.
Stayed 3 nights in Oct 2019
Response from Vinpearl Resort & Golf Phu Quoc on 18 Oct 2019
Xin chào Todd, Thank you for your feedback describing both - the good and the bad of your stay. As such - we wish to apologize for any disappointments during your stay We are pleased that you had a pleasant stay with us. Your compliment and feedback are great encouragements for us to do better in the future. We look forward to welcoming you back in your next trip to Phu Quoc! With warm regards, Vinpearl Resort & Golf Phu Quoc – the holiday paradise of Viet Nam Management team

2/10 Terrible

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Vinpearl Resort & Golf Phu Quoc on 18 Aug 2019
Dear Guest, Greeting from Vinpearl Resort & Golf Phu Quoc, Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. With best regards, Vinpearl Resort & Golf Phu Quoc - Hotel Management

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Vinpearl Resort & Golf Phu Quoc on 18 Aug 2019
Dear Guest, Greeting from Vinpearl Resort & Golf Phu Quoc, Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. With best regards, Vinpearl Resort & Golf Phu Quoc - Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Vinpearl Resort & Golf Phu Quoc on 4 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Choi, Guangzhou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable experiences! Staff are polite ,helpful and friendly. Clean environment。 Well equipped Gypm, Spa is good Big swimming pool and beautiful beach. Foods are delicious too
Stayed 5 nights in Jul 2019
Response from Vinpearl Resort & Golf Phu Quoc on 26 Jul 2019
Dear Choi, Thank you for your generous feedback and we are glad to note overall you had a great stay and carried memorable moments back. It is through comments like yours that we get the inspiration to enhance our services and we are grateful that you give us the opportunity to serve you. We look forward to welcome you and your family back in not too distant a future. Have a good day ahead! Best Regards, Vinpearl Resort & Golf Phu Quoc - Hotel Management

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Vinpearl Resort & Golf Phu Quoc - Hotel Management on 26 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vinpearl Resort & Golf Phu Quoc - Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 4 bedroom villa with ocean view and it turned out better than what we expected. The villa has a 4 MASTER bedrooms (and a private pool)!!! The view was perfect!!! We enjoyed every moment there and the staff was professional and provided great service thru out our stay. We will definitely staying here again next time.
Stayed 3 nights in Jul 2019
Response from Vinpearl Resort & Golf Phu Quoc - Hotel Management on 12 Jul 2019
Dear Valued Guest, Thank you for your generous feedback and we are glad to note overall you had a great stay and carried memorable moments back. It is through comments like yours that we get the inspiration to enhance our services and we are grateful that you give us the opportunity to serve you. We look forward to welcome you and your family back in not too distant a future. Have a good day ahead! Best Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa is roomy enough for 4 family with young children. However, resort is far from local markets and restaurants. Kitchen is useless because there is no utensils for heating leftover foods. You are stuck with using resort's restaurant resources.
Stayed 1 night in Jun 2019
Response from Vinpearl Resort & Golf Phu Quoc on 27 Jun 2019
Dear Guests, Thank you for your feedback describing both - the good and the bad of your stay. As such - we wish to apologize for any disappointments during your stay We are pleased that you had a pleasant stay with us. Your compliment and feedback are great encouragements for us to do better in the future. We look forward to welcoming you back in your next trip to Phu Quoc! With warm regards, Vinpearl Resort & Golf Phu Quoc

10/10 Excellent

mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Vinpearl Resort & Golf Phu Quoc - Hotel Management on 6 Jun 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Vinpearl Resort & Golf Phu Quoc on 8 Apr 2019
Dear Guest, Greeting from Vinpearl Resort & Golf Phu Quoc! Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. With best regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the combination of pool and beach was great. the staff was fantastic
Stayed 2 nights in Feb 2019
Response from Vinpearl Phu Quoc Resort and Golf on 20 Feb 2019
Dear Guest, Thank you for a short and fair review on your recent stay at our lovely paradise. Glad to see that your experienced most of the hotel facilities and thanks for your comments in relating to the staff. We all Vinpearl Team are looking forward to welcoming you back soon at your second home away from home. Warm Regards, Vinpearl Phu Quoc Resort and Golf Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Vinpearl Resort & Golf Phu Quoc on 8 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019
Response from Vinpearl Resort & Golf Phu Quoc on 15 Feb 2019
Dear Guest, Greeting from Vinpearl Resort & Golf Phu Quoc! Thank you very much for your review. We regret that your stay was not as pleasant as it should have been. We are sorry that we did not meet your expectation and we hope it would not affect your trip. We hope to welcome you back soon so that we can bring you the memorable experience to truly show our personalized service. With best regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Vinpearl Resort & Golf Phu Quoc on 8 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,