Staff are unable to speak English. Even in the restaurant they were not able to understand what I was trying to order. Only management can speak English.Hotel has a tour desk but was unable to help book a tour. I had to go to front desk where they booked it for me. What's the point of having a tour desk if they cannot understand what I was saying? I was told that it is a poor Island and they choose to staff the poor people. The hotel is about 4 years old, surely they can train the staff before taking them on. I put up a review straight away on Expedia
and I was told by management constantly to remove it! Management made me sign a form saying to refute all and for that I was sent a plate of fruit which was nothing special, what is served at breakfast everyday and given a little donut.My shower tray always filled up with water not draining away into the plughole everytime I showered. They were not able to fix this problem. They have a shuttle service for the night market.
which I used 3 times. Each time I experienced people shoving and pushing to get on the bus. No control there. I can't believe people staying at a 5 star hotel can behave in such unmannerly way. I travel on my own. I was always the 1st one in the line , but never managed to get on the bus 1st. Beach loungers have towels from early in the morning and you don't see them occupied till later in the day, so if you arrive late, than no lounger for you.I can go on, but you get the idea. I would not recommend hotel.